ScentBox, Inc. Reviews 305

My first month with scentbox was great! My fragrances arrived quickly and I was surprised by their how much cologne was in the vials, overall very pleased with scentbox.

I cannot say enough about my experience with scent box. What can I say, I love how I smell and I control my shipments 100 percent of the way. Truly a great brand!!!

I heard about scentbox from my dad and decided to get the 3 a month for myself, my dad, and my nephews. It took about 21 days from the time of purchase to the day I received it and it was excellent 👌. The time went by like I ordered it yesterday and I figured out how to use the calenders after I ordered two of the same my first month. My mistake but I am enjoying this subscription very much. We all are!

the best perfume subscription, you can easily cancel unlike other subscriptions

Honestly i used to have a subscription at ScentBird and switched to ScentBox once i saw how many more options of fragrances they had. When i got my first order they included convenient coupons (that i already used) which i was totally surprised by. I don’t regret switching subscriptions.

I love scent box! I received a subscription as a gift. The presentation is impeccable, maybe a small instruction that says to turn the atomizer to open? I tried to pull it first (oops). Aside from my small mistake in pulling the top, the box is smooth, and I love the feel of the metal tube, it doesn’t feel flimsy like with the sample sizes.
Thank you for a great product!

From the golden packaging to the first spray of a new fragrance ScentBox is definitely first class. And their scents last all day! Give it a try and I bet yon’ll be a new customer like me who doesn’t particularly like trying to smell a fragrance on a card at a national department store

I love the smell it smells just like the real ones in the stores. They smells experience like the ones in Dillard's, Macy's and the stores on the Post. I like fruity, flowers and musk scents

The costumer service is fantastic, they really do resolve issues. My package was lost or delivered to the wrong address and they rectified the issue fast. I love doing business with this company. And I also love the fragrances they provide. I’m extremely happy with my subscription and will remain a customer. Thank you

Backwards company. No response on social media when I tried to use a coupon for Mother’s Day which resulted in me not getting the present for my mother. As well, I paid for the 3 scents and the calendar options were very confusing - I added 3 to the first calendar because that makes the most sense. The other calendars from the naked eye would appear to be for future shipments. They sent me two horrible and cheap scents instead of the 3 I chose. If my selections are missing and it’s my first time ordering, don’t send me anything or send an email correcting it. Because I’m in Canada, I am unable to exchange the item unless I pay for the shipping which will cost more than i paid for the product, and they refuse to give a refund. They really need to make their website more user friendly. I’m plan to do a chargeback through my bank.

I want to start by saying I’m very new to the scent box world. However, I was having issues (ended up being my bank) and the staff and owners at scent box were on top of it! Within a few hours I had suggestions on how to try and rectify the problem and a follow up email to let me know the problem was resolved and my shipment will be on time! Most companies would have considered the issue over and not have reached back out, unprompted! This company cares about their customers and in today’s world that enough to make me stay.

Backstory: started an exchange because I didn’t care for one of the scents I received. I placed the package in a USPS drop box the same day my return label was created. It has been over two weeks and the USPS still has not scanned my label. Obviously this is not Scentbox’s fault.

I received an email from Scentbox saying that I still had not returned my item and the label needed to be used within 5 days or it would expire. I respond because I am concerned with it being over that period. I asked if I would have a problem with my return on their end since it has been over the label expiration period. The response I got was a rep rudely saying that I would get my exchange item once the original is returned. Since that didn’t answer my question (her response was obvious… why wouldn’t I know that?) I asked if USPS would have an issue with my label since they are saying it’s expires.

The woman tells me to ask USPS. HUH?! SCENTBOX is telling me that the label expires in 5 days, not USPS, so why in the world would I call them about a package that they haven’t scanned yet asking if the label expires?

The customer service I have experienced is subpar to say the very least. I had already made my choice to restart my premium service with Scentbox as opposed to Scentbird but I’ve changed my mind. Thanks for such a great experience Tracy. I hope I’m selected for a survey.

This is the best Place to buy fragrances. I would recommend Sent box to anyone looking for authentic perfumes. Long lasting and good smelling perfumes.

I wanted to love scentbox. But due to a lack of transparency and poor customer service. Claiming they have products they don’t have, generating shipping labels for items they haven’t shipped and claiming it will be a short time before they have a product when really they have no clue was to much for a budding relationship I cancelled my subscription and asked for a refund which they don’t want to give I was forced to take the issue to my bank. This could have been great if it actually worked as advertised. At this rate they have had my money for over a month and have not shipped anything. I’m going to take my money and try Royalty Scents instead. Hopefully they will provide a better experience with a larger amount of premium designer scents. Bye bye Scent box you played yourselves.

I love everything about sent box. Everyone need to try their fragrance and it's affordable.

The whole idea of picking a scent monthly to try and the option of buying a bottle of something you really like is such neat idea and even better, if you don’t care for the scent there are free exchanges. Aside of how it all works, I have to say the customer service is spot on!
I had an issue recently, so I reached out via email and received a response rather quickly. AND I must say, the way it was handled….. SUPERB!!!
Was told it would be handled in 7-10 days, issue was actually handled in 1day. ONE !
I would tell anyone to just try Scent Box
If it’s not for you, you’re not locked in to anything.

I love everything about scentbox.

I’ve had my platinum subscription for a few months now and it’s been great! They ship out on the date it says and arrive shortly after. I love the exchange option and they have more niche fragrances than scentbird.

Great subscription if you want to try out a scent or just have a great selection of scents at a reasonable price.Overall it’s a great company authentic products and a great selection.I recommend

I’m loving my new subscription to ScentBox! I love the opportunity to try scents before purchasing. Scentbox provides details on scents that I normally wouldn’t receive from a sales associate in a department store. I’m able to identify scent notes of each fragrance to match with my personality before buying.
Love the concept. Love the service. My latest scent is Dolce & Gabbana’s The One. And indeed, I have found the one scent that’s just right for me. Can’t wait to order full bottle! Excited to see what new treasure I’ll discover in the next shipment. I’m a subscriber for life!