School Trends Reviews 1.087

Brilliant service! All communication was answered promptly, was kept up to date on order, arrived really quick even with Christmas and New Year in between and the quality of the school uniform is A*

Brilliant service, I ordered the wrong size jumpers & sent an email to change the size & this was done really quickly. Emails was responded to quick

School trends really are great little company a sign of excellence is how well they perform when things don’t go as expected and here they have been amazing!

We’ve used them for 5 years now to order uniforms and on the two occasions we’ve had order issues - they were quick to respond (even in the last days before Christmas) and the issues were resolved quickly.

I must add neither issue was their fault (one involved a ripped parcel with a missing item - the delivery driver found it in his van a few days later and somehow realised it was ours). Second was a payment issue where money was taken despite the banking process saying the transaction failed.

Extra thanks to Linda on this most recent occasion for her understanding and prompt action.

I ordered a Christmas T-shirt from School Trends and I couldn’t be happier with the experience! The ordering process was smooth and straightforward, and the delivery was quick, arriving well in time for the festive season.

The T-shirt itself is excellent quality, with vibrant colors and a perfect fit. It exceeded my expectations, and you can tell a lot of care went into the design and production.

I highly recommend School Trends for their reliable service and high-quality products. I’ll definitely be ordering from them again in the future!

Thank you Tracey & team for my tops, jackets & hats.
First time i have used you guys, from setting up my logo to the speedy delivery of my items. I will definitely be using you again for more work uniform, thank you. Royston

Good quality items received. Very helpful tracking information provided. Great service. Would recommend

Positive feedback
Amy was absolutely great to deal with. She was efficient and responded really quickly to any questions I had.
The order arrived really quickly and the clothes look great on our team.
Would definitely re-order

Uniform garments supplied by school trends have been good quality and value for money. Our account manager has been so helpful and responsive to meet our needs. As a small charity run setting, it always feels great when you’re treated well, for such small business.

Tracey at school trends has been so wonderful in the updating of our account and needs! She took the time to call me to discuss on the phone what our current needs were and added everything to our account. Nothing was too much trouble and communication has always been great. We are so happy with the quality of products we receive and if there has ever been any issues with our orders, they have contacted us immediately. Thank you 🙂

Disgusting behaviour from this company. Received items and the logo has peeled off pretty much immediately. Got in contact and was told it was a bad batch? The printing is done by YOU! Was told we are getting new shipment but it has been weeks! Hoping to get charge back from the credit card company. DO NOT USE THEM. READ THE REVIEWS

Unfortunately I had to give 1 star as it’s the lowest but honestly I wouldn’t give that! I ordered school jumpers at the end of July in plenty of time for starting school, they arrived in August and 1 jumper had a large what looks like permanent marker stain on the back which I cannot get out. I emailed various times and reached out on social media and finally got a reply over 1 month later. They said they’d process an urgent replacement for the jumper which in my eyes a replacement is like for like. It arrived on Wednesday 2nd October and it was a cardigan!! I emailed straight away and forwarded the email to the other email address yesterday to cover all bases and haven’t received a reply to either, yet they seem quick to reply to feedback the same day on here! The experience has been unprofessional from start to finish, by the time I hopefully receive this replacement jumper it will have been almost 3 months!!

Very poor customer service they do not respond to emails and don't have a phone number you can call. Said to wait 21 days for delivery but this has now passed

Non existent customer service, took a month for the order to even be processed so I had to buy a back up plain uniform for my autistic son’s new school. One that has now been ripped to shreds but due to me spending a significant amount on the logo uniform I was hesitant to buy more. I was told my parcel was finally out for delivery only for it to be updated as “delivered” and an image of a random
Front door with no card posted through my door (I was at home to receive the parcel). Contacted the delivery company who confirmed the delivery address didn’t match mine. I have now sent several emails to school trends requesting that the issue be rectified or that I be duly refunded which have all been ignored, of course there is no phone number to contact on due to the mass incompetence of the company. It baffles me why the school have chosen this website as the only method of obtaining uniform quite honestly. An infuriating start to a new school year and a new beginning with a new school, an issue I never even fathomed when choosing the school for my child.

*update* delivery went to the wrong address on my street despite the address being correct on my order confirmation wasn’t told until over a week later and the neighbour said they hadn’t received a package, requested a full refund and still haven’t heard back a week later

I only gave 1 star because trust pilot wouldn’t let me give less. So we ordered our uniform in the middle of August and to date we have still not had our order. No communication from the company and ended up doing a charge back through my credit card company to reclaim the funds.
We had to scrabble around various companies to get some uniform for our son because supplies were running low by the time school started and it was clear we were not getting our order.
I will NEVER use this company again our child will go through school using generic uniform.

Brilliant service, I forgot to add an item to my order and this was rectified quickly and efficiently.

Fast response and Tracey was really helpful
I wanted to return an item and cancel another one which is been sorted really quick

Very poor customer service. I have emailed a number of times over the last 4-6 weeks and you have not got back to me. I will be writing a review on here everyday until I recieve a reply, a phone call of an apology and refunded for the first order that was incorrectly made. Own up to you mistakes. Never again will i order via this site. Lets see if I get a quicker response on here. 🤔

School Trends have always offered a prompt and efficient service to our school community over the years. All orders are fulfilled with accuracy and excellent customer service and the value for money and quality of our uniform items is also much appreciated.

My wife ordered school uniform a month ago. We haven't received it and the company are not responding to emails. They have no phone number, so you can't check whether they will eventually send the order or just keep your money. Feels like a scam. We spent over £100 with them and now have had to order from somewhere else. Do not use this company.

We had a bit of a wobble at the start. I ordered and waiting the 28 days it stated before chasing up my order. It turned out to be the delivery’s fault of delivering my package to someone else far from my address. It took a while to get through to school trends as the response is around 2 days. After day 5 of chasing up my order Tracey phoned me and she managed to get my order through as a priority and this was delivered the next day. I am very happy with the quality of my purchase.