I bought the infrared cap for my hair 2 years ago. It stopped working a couple of months ago and I didn't get in touch with the company because I just lost my mom and my dad and I had a lot going on... Toon meer
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Lees wat reviewers zeggen
After watching online videos by Alex Fergus, I decided to try red light panels. Scienlodic's red light panels are powerful and seem effective. It's only about a month since I started using panels but... Toon meer
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Is a well made product. Instructions are cogent yet complete. Well packaged. Comfortable if loose fit. More settings than I expected. Price is very reasonable considering quality. I have only used the... Toon meer
Bedrijf heeft geantwoord
The red light hair growth hat has helped me so much with my hair fall! It's incredibly comfortable to wear, and I often forget that it's even on. Honestly, it's the easiest treatment I've added to my... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Enhance your health with red and infrared LED light therapy from Scienlodic with the feature for pain, weight loss, and hair regrowth, skin revive, etc. The devices are true medical-grade, designed for at-home or commercial use. Check out the wearable or full-body light therapy devices or contact us for more info.
Contactgegevens
Room 205, No. 2, Fifth Street, Xie Village First Industrial Zone, Zhongcun Street, Panyu District, Guangzhou 205 Guangzhou, 511495 Guangdong, 511495, Guangzhou, China
- official@scienlodic.com
- scienlodic.com
3,8
Goed
132 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I like my mat!
Fast shipping. The mat looks great and seems sturdy. Easy set up and use.
25 januari 2024
Antwoord van Scienlodic
Thank you for your feedback! We're delighted to hear that you're enjoying your mat and that you had a positive experience with our fast shipping, setup, and use. Your satisfaction is our priority, and we're glad that our product meets your expectations. If you have any questions or need further assistance, please don't hesitate to contact us. We appreciate your support!
Neck pains
So far it has given me some relief on my neck pains . I have been doing it daily for the last 2 weeks . Fingers crossed it will get rid of my pain eventually .
3 januari 2024
Antwoord van Scienlodic
Thank you for sharing your experience with us! We're pleased to hear that our product has provided you with some relief for your neck pains. Consistency is key, and we're hopeful that with continued use, you'll experience further improvement in managing your pain. If you have any questions or need additional support, please feel free to reach out to us. We're here to help and wish you the best on your journey to pain relief!
Confusion good customer service
Paid for the order told it was cancelled due to stock. Then I had to request another order. Got another email saying the order was cancelled but the item arrived a few days later. Poor instruction manual. Don't know if I'm using it correctly.
29 december 2023
Antwoord van Scienlodic
Thank you for sharing your experience with us. We apologize for the confusion and inconvenience you experienced with your order. We understand the frustration of receiving conflicting messages about your order status and the lack of clarity with the instruction manual. Your feedback is invaluable to us, and we will use it to improve our processes and product information. If you have any questions or need assistance with using the item, please reach out to us. We're here to help ensure you have a satisfactory experience. Thank you for your patience and understanding.
Everything was in the box and it seems…
Everything was in the box and it seems that it is good quality. However, there are no instructions that come with it. It does not explain how to use the product at all. Do you use it against your body with clothes on or without clothes, what do the different settings for, how often should you use it? It has been a guessing game for me.
28 december 2023
Antwoord van Scienlodic
Thank you for your feedback! We're glad to hear that you received everything in the box and that you find the product to be of good quality. We apologize for the lack of instructions provided. We understand how important it is to have clear guidance on how to use the product effectively. We will work on improving our instructions to provide better clarity on usage, including whether to use it against your body with clothes on or without, the purpose of different settings, and recommended frequency of use. In the meantime, if you have any questions or need assistance, please don't hesitate to reach out to us. We're here to help and ensure you have a great experience with our product. Thank you for bringing this to our attention.
The buying experience was fine received…
The buying experience was fine received in a timely manner. The product takes a few weeks to work so I cannot comment on the actual products effectiveness.
18 december 2023
Early phase review
This review is for early phases. Delivery was timely. Product is easy to use and the treatment tracking tool is handy. I have only used for a week, so no real outcomes to report yet.
26 december 2023
Antwoord van Scienlodic
Thank you for your feedback! We're pleased to hear that you had a smooth buying experience and that your order arrived in a timely manner. We understand that it may take some time for the product to show its effectiveness, and we appreciate your patience. If you have any questions or need further assistance while using the product, please don't hesitate to reach out to us. We're here to support you throughout your experience with our product. Thank you for choosing us!
Good customer service and quality product…
Their product seems to be very well made and the customer service has been prompt and friendly.
My mom's foot swelling has gone down and she can fit in her shoes thank you:)
19 december 2023
Antwoord van Scienlodic
Thank you so much for your kind words! We're thrilled to hear that you're satisfied with our product and that our customer service has met your expectations. It's wonderful to hear that your mom's foot swelling has improved, and she can fit into her shoes comfortably again. We're glad to have been able to help! If you have any further questions or need assistance in the future, please don't hesitate to reach out. We truly appreciate your support!
Great Budget Minded Photon Therapy
I found this to be less expensive than others I researched. I like the fact that it has more than just the red LED lights and is easy to use. It is comfortable to wear and seems well made.
20 december 2023
Antwoord van Scienlodic
Thank you for your feedback! We're delighted to hear that you found our photon therapy device to be budget-friendly and effective. We're committed to providing high-quality products at affordable prices. We're also pleased that you appreciate the additional features and ease of use. Your satisfaction is our priority, and we're glad to hear that the device is comfortable to wear and well-made. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing our product!
It would be better portable
18 december 2023
Antwoord van Scienlodic
Thank you for your feedback! We appreciate your suggestion about making the device more portable. We'll definitely take this into consideration as we continue to improve our products. If you have any further suggestions or questions, please feel free to reach out. We're here to assist you in any way we can. Thank you for choosing our product!
Attentive customer service
Staff was most helpful when I forgot to give “shipping address” for the person I ordered. I live 350 miles away from him.
They corrected and sent product directly to him.
Thanks for their friendly professional response.
28 november 2023
Antwoord van Scienlodic
We sincerely appreciate your thoughtful words and positive feedback regarding your recent experience with our service.
It's heartening to know that our team was able to address the oversight regarding the shipping address efficiently, ensuring the product reached the intended recipient, despite the distance.
Thank you for taking the time to share your experience. We are grateful for your trust in our services and look forward to serving you again in the future. If you have any further needs or inquiries, please don't hesitate to reach out.
I ordered 2 pieces received one and it isn't what I ordered.
I ordered 2 pieces received one, and it isn't what I ordered.
28 november 2023
Antwoord van Scienlodic
We apologize for the inconvenience you've experienced. Please rest assured that we take this matter seriously and will work to resolve it promptly. Kindly reach out to our customer support team with your order details, and we will ensure that the issue is addressed and that you receive the correct items as soon as possible. Thank you for bringing this to our attention, and we appreciate your patience and understanding.
Customer service was impeccable
Customer service was impeccable. I thought there might have been an issue with the unit, but I was mistaken. Even so, the customer service team was very cooperative and got back to my queries without any delays. They were even willing to send a replacement unit in case of any issues. Special shoutout to Bonnie from their customer service. Unit was delivered in timely manner and it works well. I am already seeing a improvement in hair density with just a week of use.
8 december 2023
Antwoord van Scienlodic
Dear Kavitha,
Thank you so much for your kind words and positive feedback! We're delighted to hear about your positive experience with our customer service team. We appreciate your trust in us.
Remember, if you ever have any questions or concerns in the future, please don't hesitate to reach out. We're here to assist you every step of the way. Wishing you a wonderful 2024 filled with joy.
Best regards
Bonnie
Excellent product and customer service
Don't expect miracles, but stay with the red light therapy, and you will start seeing results. I've been using the red light therapy belt for about six weeks, and though the changes aren't dramatic, they are happening. One marvelous benefit I never find mentioned anywhere is how great the texture of my skin is after I've been using it. I love the belt just for that alone! Also, I also want to say how much I appreciate the Scienlodic customer service team. I was having an issue with my belt, and they not only replied but resolved the issue straightaway, and were very kind about it. I definitely recommend this company for red light therapy products.
6 december 2023
Review zonder uitnodiging
Antwoord van Scienlodic
Dear Adrienne
We're thrilled to hear about your positive experience with our customer service team. Thank you for taking the time to share your feedback.
Should you ever have any questions or concerns in the future, please feel free to reach out. We're committed to providing ongoing support for your satisfaction. Wishing you a wonderful start to 2024, full of joy and continued success with our product.
Best regards
Bonnie
Fast shipping.
21 november 2023
Antwoord van Scienlodic
Hello Brandi Mills,
Thank you sincerely for your kind review! We're delighted to learn that your package has safely reached you.
Our commitment extends beyond just delivering products; we have a comprehensive after-sales support system.
Should you have any inquiries or need assistance with the product's subsequent use, please don't hesitate to reach out to us via email at official@scienlodic.com
Your satisfaction is our priority, and we're here to ensure your experience with our product remains exceptional.
Received product as described
It took a little while, but I did receive my red light therapy hat. I’ve been using it and it hasn’t been long enough to confirm if there are any results, but I am hopeful.
13 november 2023
Antwoord van Scienlodic
Hi, Shelbrea McCleese
Thank you for taking the time to leave us a review. I appreciate the update! We strive to provide our customers with the best possible service, and we are always happy to help in any way that we can. If you have any questions or concerns, please feel free to contact our customer service team.
I never received it but they took the…
I never received it but they took the money out of my account
20 november 2023
Antwoord van Scienlodic
Thank you for bringing this to our attention. We have thoroughly investigated your order and want to provide clarity on the situation.
You placed an order for a belt on our website on the 18th of this month.
Subsequently, you reached out to us via email, expressing your desire to cancel the order.
On the 20th of November, we responded to your email promptly, confirming the cancellation of your order. Furthermore, we processed the refund on the same day.
We have been diligent in responding to each of your emails, and we assure you that your inquiries have not been overlooked.
On the 29th of November, when you inquired about the status of your package, we reiterated that your order had been canceled as per your request.
We want to emphasize that we processed a 100% refund on the 20th of November. We recommend checking your payment details to verify the refund transaction. Please be assured that we never charge any additional fees beyond what is explicitly stated in the order.
If there are any discrepancies or if you require further assistance, please feel free to contact us directly. We are committed to ensuring your satisfaction and resolving any concerns promptly.
Thank you for your understanding.
Worst customer service
Worst customer service, THEY DO NOT PROVIDE RETURN LABELS>..make you pay for shipping back to them. I purchased this for my employer to see and use as a travel red light cap.. First and last purchase with Scienlodic.
7 november 2023
Antwoord van Scienlodic
Hi, there
Please be assured that addressing your order concerns is our top priority. Our team has taken prompt action and reached out to you via email to discuss the situation thoroughly. In our communication, we've presented a comprehensive solution crafted to ensure your satisfaction.
Your feedback on Trustpilot is invaluable to us, and we are committed to resolving any issues you may have encountered.
Being a startup, we understand that we're still learning and growing. Your thoughts mean a lot to us, and we're actively making improvements to our after-sales service based on your suggestions. We appreciate your input, and it's helping us get better.
Thank you for your patience and understanding as we work towards ensuring your complete satisfaction with our service. We look forward to hearing back from you and appreciate the opportunity to make things right.
Good product and customer service
The product seems good, although I haven’t seen any weight loss yet…2 weeks in. I asked questions about how to best use it, and the response was thorough, helpful and specific. From some other companies, I have gotten weak responses that don’t even indicate that they read the questions!
8 november 2023
Antwoord van Scienlodic
Thanks for sharing your experience!
We're thrilled to hear that you found our customer service helpful and responsive. Providing detailed and specific responses is our team's priority. If you have more questions or need help, feel free to reach out. We're here for you!
I would have given them more stars but…
I would have given them more stars but they lost my package and I was waiting for nothing the whole time.
30 oktober 2023
Antwoord van Scienlodic
We apologize for the extended wait, and we truly regret the inconvenience caused by the logistics issue leading to the loss of your package. Please be assured that we take full responsibility for your order, and we are committed to ensuring you receive it. Feel free to reach out to us, and we will promptly assist you in resending the package.
Your support is greatly appreciated, and we value your understanding. If you have any further questions or concerns, please don't hesitate to contact us anytime. We are here to help.
Thank you for your patience and continued support.
UPDATE
I asked for the missing cord weeks ago. Still don't have it, so cannot use the product as it is a specific cord. I have reached out to them and .....
Nothing still.
Update! Got the cord and this belt is awesome!!! Love it! Great product, for help with weight loss and pain. Thank you!
27 oktober 2023
Antwoord van Scienlodic
We sincerely apologize for this inconvenience. Unfortunately, due to an oversight in the warehouse, one accessory was omitted from your order. We've taken immediate action and reissued the missing accessory, which is already on its way to you. We appreciate your understanding and thank you for choosing our products. Rest assured, we are committed to resolving this issue and ensuring your satisfaction. If you have any further concerns, please feel free to reach out. Thank you for your patience.
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