I bought the infrared cap for my hair 2 years ago. It stopped working a couple of months ago and I didn't get in touch with the company because I just lost my mom and my dad and I had a lot going on... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
After watching online videos by Alex Fergus, I decided to try red light panels. Scienlodic's red light panels are powerful and seem effective. It's only about a month since I started using panels but... Toon meer
Bedrijf heeft geantwoord
Is a well made product. Instructions are cogent yet complete. Well packaged. Comfortable if loose fit. More settings than I expected. Price is very reasonable considering quality. I have only used the... Toon meer
Bedrijf heeft geantwoord
The red light hair growth hat has helped me so much with my hair fall! It's incredibly comfortable to wear, and I often forget that it's even on. Honestly, it's the easiest treatment I've added to my... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Enhance your health with red and infrared LED light therapy from Scienlodic with the feature for pain, weight loss, and hair regrowth, skin revive, etc. The devices are true medical-grade, designed for at-home or commercial use. Check out the wearable or full-body light therapy devices or contact us for more info.
Contactgegevens
Room 205, No. 2, Fifth Street, Xie Village First Industrial Zone, Zhongcun Street, Panyu District, Guangzhou 205 Guangzhou, 511495 Guangdong, 511495, Guangzhou, China
- official@scienlodic.com
- scienlodic.com
3,8
Goed
132 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The red light pad is larger version and…
The red light pad is larger version and I am happy with this size. I am very happy with this product, and am on my second week of using it regularly. After 30 days of use I will have a better idea of benefits.
27 mei 2024
Antwoord van Scienlodic
Thank you so much for your feedback! We're delighted to hear that you're happy with the larger size of the red light pad and that you're pleased with the product overall. It's great to know that you've been using it regularly and are looking forward to seeing more benefits after 30 days of use.
We truly appreciate your support and your patience in sharing your experience. If you have any questions or need further assistance, please don't hesitate to reach out.
Had an issue with the red light…
Had an issue with the red light recovery pad plus (starting turning off and some lights went out completely) and Bonnie from customer service was absolutely amazing. Next purchase will be the panels! 10/10 recommend.
2 mei 2024
Review zonder uitnodiging
Antwoord van Scienlodic
Thank you for sharing your experience and for your kind words about our customer service. We're sorry to hear about the issue with your Red Light Recovery Pad Plus, but we're glad that Bonnie was able to assist you to your satisfaction.
We truly appreciate your support and are delighted to hear that you're considering our panels for your next purchase. Your recommendation means a lot to us!
If you have any further questions or need any assistance in the future, please don't hesitate to reach out.
Best regards
I have to retract my one star rating!!
I have to retract my one star rating!!! I thought that this was another company that is just out to rip us off, however, I was very wrong! I notified them about my situation and they have promptly contacted me immediately and corrected my problem beyond my expectations! I thank God that this company cares. Thank you with all my Heart ❤️.
29 mei 2024
Review zonder uitnodiging
Antwoord van Scienlodic
Thank you so much for your updated review!
We are glad to hear that our team was able to address and resolve your issue promptly. Your kind words mean a lot to us, and we are grateful for your understanding and patience. We always strive to provide the best service possible and are delighted that we could exceed your expectations. Thank you again for your feedback and for giving us the opportunity to make things right. ❤️
I was referred to get a red light pad
I was referred to get a red light pad. I did my research and this seems to be a reliable product. And it arrived quickly.
30 april 2024
Antwoord van Scienlodic
Thank you so much for your review! We're thrilled to hear that you chose our red light pad based on a referral and found it to be reliable. We're also glad it arrived quickly. If you have any questions or need further assistance, feel free to reach out to us. Thanks again for choosing our product!
effective for paint relief, sleep better
After watching online videos by Alex Fergus, I decided to try red light panels. Scienlodic's red light panels are powerful and seem effective. It's only about a month since I started using panels but I already feel some differences. I don't feel tired after exercise and sleep better. It's effective for pain relief. Also Scienlodic's customer service was excellent.
16 mei 2024
Review zonder uitnodiging
Antwoord van Scienlodic
Thank you for sharing your experience! We’re delighted to hear that our red light panels are already making a positive difference for you. It's wonderful that you’re experiencing less fatigue after exercise, better sleep, and effective pain relief. We’re also pleased to know that our customer service met your expectations. Your feedback is greatly appreciated, and we’re here for you if you need any further assistance. Thanks for choosing Scienlodic!
Antwoord van Scienlodic
Thank you for your review! We’re glad to hear that the delivery was quick and easy, and that the product met your expectations. If you have any questions or need further assistance, feel free to reach out. We appreciate your feedback and your business!
Antwoord van Scienlodic
Thank you for your feedback. We’re sorry to hear that you’re not seeing the results you expected. Please contact our customer service team so we can better understand your situation and work to resolve any issues. Your satisfaction is very important to us, and we are here to help.
Replacement of defective slipper
I purchased the red light slippers as I have early stage peripheral neuropathy both feet. One of the slippers did not fully charge. Your company replaced it in a timely manner. I have been using the therapy for just over a month. To soon to report results. Got my fingers crossed.
12 april 2024
Review zonder uitnodiging
Antwoord van Scienlodic
Thank you for sharing your experience with us! We're thrilled to hear that our red light slippers have been helpful for your early-stage peripheral neuropathy. It's great to know that our replacement process was efficient for you. If you have any questions or need further assistance, please feel free to reach out to us. We're here to support you on your wellness journey!
I am enjoying my Hair Growing Cap
I am enjoying my Hair Growing Cap! I am seeing small hairs filling in my bald spots! Great product!!!
1 april 2024
Antwoord van Scienlodic
That's fantastic news! We're thrilled to hear that our Hair Growing Cap is already showing results for you. Thank you for sharing your experience, and please don't hesitate to reach out if you have any questions or need further assistance. Keep enjoying your journey to healthier, fuller hair!
Product arrived punctually and in good…
Product arrived punctually and in good condition.
29 maart 2024
Antwoord van Scienlodic
Thank you for sharing your experience! We're delighted to hear that your product arrived on time and in excellent condition. If you have any questions or need further assistance, please feel free to reach out to us. We appreciate your feedback and hope you enjoy using your product!
I have not received my order yet.
1 maart 2024
Antwoord van Scienlodic
Thank you very much for your comment.
We have received your email. And follow up on your order as soon as possible. Our system will process your order as soon as possible after receiving it.
At present, your package has been delivered. Under normal circumstances, our package will arrive within 5-7 days. If you have any further questions please feel free to contact our customer service team: official@scienlodic.com
Antwoord van Scienlodic
Thank you so much for your kind words! We're thrilled to hear that you're enjoying our product and that you had a wonderful experience with our customer service. If you have any further questions or need assistance, please don't hesitate to reach out. We truly appreciate your support!
Good company
After two weeks of using my red light therapy pad, I had a problem with it. The company responded very quickly and fix the problem.
27 februari 2024
Antwoord van Scienlodic
We apologize for the inconvenience you've experienced with your red light therapy pad. Your satisfaction is important to us, and we're committed to resolving this issue for you. Please reach out to our customer support team with your order details, and we'll arrange for a replacement pad to be sent to you as soon as possible. Thank you for bringing this to our attention, and we appreciate your patience as we work to rectify the situation.
C9p review
I did a lot of research before buying after a friend of hers let me try her LED wand (different brand). I chose scienlodic because they’re transparent about their product’s specifications. If I buy a product, esp if it’s $100, I want to know it’ll be effective (in my case for acne). There are lots of other products out there that won’t tell you the wavelength you’re getting and are also a LOT weaker than this one (meaning longer treatment time).
Very happy with the results. Taking 1 start off because the shipping took absolutely forever (like 2 weeks at least) coming from E coast to Midwest USA.
One thing that’s not clear that they should update is the differences between the models C12p vs C12r - is it just that the colors are different?
23 februari 2024
Antwoord van Scienlodic
Dear Carrie Kim,
Thank you very much for your thoughtful feedback. We truly appreciate your trust in Scienlodic and are thrilled to hear that our LED wand has delivered the desired results for your acne treatment. Your satisfaction is our top priority, and we're committed to transparency regarding our product specifications to ensure you can make informed choices.
Regarding your question about the differences between the C12p and C12r models, we want to assure you that there is no functional disparity between the two. The only variance lies in the colors they offer.
Once again, we're grateful for your feedback and for choosing Scienlodic for your skincare needs. If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to assist you in any way we can.
Warm regards
Bonnie
Antwoord van Scienlodic
Dear Customer,
Thank you so much for your kind words and positive feedback! We're thrilled to hear that all three products from our company have proven effective for you. Providing high-quality skincare solutions at a reasonable price is at the core of what we do, and knowing that our products have met your expectations means a lot to us.
Your satisfaction is our ultimate goal, and we're dedicated to continuing to deliver products that make a difference in your skincare routine. If you ever have any questions or need further assistance, please don't hesitate to reach out to us. We're here to help in any way we can.
Thanks again for choosing our products. We appreciate your support!
Warm regards
Bonnie
Pain relief
Everything was great. Only gave 4 stars because I think they need more instructional information so you are using this product most efficiently.
18 februari 2024
Antwoord van Scienlodic
Thank you for your feedback! We're glad to hear that you found our pain relief product helpful. We appreciate your suggestion about providing more instructional information, and we'll definitely take that into consideration to improve our product for our customers. If you have any further suggestions or questions, please feel free to reach out. We're here to help!
The manual needs to be improved
The manual needs to be improved, it tells you how to use the controller, but there isn’t any description for what each setting works best for
26 februari 2024
Antwoord van Scienlodic
Dear Customer,
Thank you for sharing your feedback with us regarding the manual for our product. We truly appreciate your insights as they help us enhance our offerings and improve the overall customer experience.
We understand the importance of providing comprehensive guidance on how to utilize our products effectively, and we apologize for any inconvenience caused by the lack of detailed descriptions for each setting in the manual. Your feedback has been duly noted, and we are committed to enhancing the manual to include specific recommendations on which settings work best for different purposes.
If you have any further suggestions or questions, please feel free to reach out to us. We're here to assist you every step of the way.
Warm regards
Bonnie
My head started to get some bumps snd…
My head started to get some bumps snd too itchy. I am wrapping it up and send it back for the refund!
18 februari 2024
Antwoord van Scienlodic
We're sorry to hear about your experience and the discomfort you've encountered. Your satisfaction is our top priority, and we want to ensure that you're completely satisfied with our product.
It's important for us to address any uncommon experiences to ensure the satisfaction of all our customers. While we regret any discomfort you've experienced, please know that this isn't a common occurrence with our product. Your feedback helps us identify areas for improvement, and we're committed to providing high-quality products and excellent service.
Please initiate the return process, and once we receive the item back, we'll issue a refund promptly. If you have any further concerns or questions, please don't hesitate to reach out to our customer support team. We appreciate your understanding and apologize for any inconvenience caused.
Does not help my pain at all even…
Does not help my pain at all even though I use it 5 times a week. Have used both 660 and 850 settings. Want to know how to return it and get my money back. I have to return it for this reason, I expected it to help. Sincerely, Cheryl Degnan
18 februari 2024
Antwoord van Scienlodic
Hello Cheryl,
Thank you for your review and trust. You ordered this product half a month ago, and I believe it has been used by you for a week. Although red light therapy is not a quick fix, we respect whatever decision you make.
We have informed you of the refund process via email; please check it.
Many thanks!
Antwoord van Scienlodic
Dear Customer,
Thank you for reaching out and sharing your experience with us. We genuinely appreciate your feedback and want to ensure that your satisfaction with our product is paramount.
We understand that weight loss can be a complex journey, and while our product may be a part of your overall wellness routine, individual results can vary based on various factors such as diet, exercise, metabolism, and lifestyle habits.
We're here to support you in achieving your health and wellness goals, and if there's anything specific you'd like assistance with or if you have any questions about how to optimize your experience with our product, please don't hesitate to let us know. Our team is dedicated to helping you get the most out of your journey towards a healthier lifestyle.
Thank you again for sharing your feedback with us. Your input is invaluable as we strive to continuously improve and provide the best possible products and support for our customers.
Warm regards
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