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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

I bought the infrared cap for my hair 2 years ago. It stopped working a couple of months ago and I didn't get in touch with the company because I just lost my mom and my dad and I had a lot going on... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

After watching online videos by Alex Fergus, I decided to try red light panels. Scienlodic's red light panels are powerful and seem effective. It's only about a month since I started using panels but... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Is a well made product. Instructions are cogent yet complete. Well packaged. Comfortable if loose fit. More settings than I expected. Price is very reasonable considering quality. I have only used the... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The red light hair growth hat has helped me so much with my hair fall! It's incredibly comfortable to wear, and I often forget that it's even on. Honestly, it's the easiest treatment I've added to my... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Gezondheids- en schoonheidsartikelen winkel

Geschreven door het bedrijf

Enhance your health with red and infrared LED light therapy from Scienlodic with the feature for pain, weight loss, and hair regrowth, skin revive, etc. The devices are true medical-grade, designed for at-home or commercial use. Check out the wearable or full-body light therapy devices or contact us for more info.


Contactgegevens

  • Room 205, No. 2, Fifth Street, Xie Village First Industrial Zone, Zhongcun Street, Panyu District, Guangzhou 205 Guangzhou, 511495 Guangdong, 511495, Guangzhou, China

  • official@scienlodic.com
  • scienlodic.com

3,8

Goed

TrustScore 4 uit 5

132 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

Zo gebruikt dit bedrijf Trustpilot

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

Wanted a replacement

I bought the infrared cap for my hair 2 years ago. It stopped working a couple of months ago and I didn't get in touch with the company because I just lost my mom and my dad and I had a lot going on in my life. I finally got around to sending them an email and the response was I was 7 days after the warranty and they wouldn't do anything. I couldn't believe it. I would never give this company a referral ever. How can you do business like this? I was so upset. I called three times and nobody called me back. I will never ever recommend this product to anybody. All I wanted was my head cap to work This is my first negative review I ever wrote.Im very upset about this
Roseann Labonte
So the company got back to me and offered 15% off discount I was. Insulted.Would never give this company business. I was days off with the warranty because I had personal problems and didn't call sooner The cap working months before that

17 november 2025
Review zonder uitnodiging
Logo Scienlodic

Antwoord van Scienlodic

Dear Roseann,

We are truly sorry to hear about your experience, and first and foremost, we are deeply sorry for your loss. Losing both parents is incredibly difficult, and we completely understand that reaching out about a product would not be a priority during such a time.

We sincerely apologize if our previous response and the lack of follow-up calls caused you additional frustration. That is not the experience we want any customer to have, and we appreciate you taking the time to share your feedback.

Please know that we do want to help resolve this issue. We kindly invite you to contact us directly at official@scienlodic.com
, and our support team will personally review your case and work with you to find a solution.

Your experience matters to us, and we truly hope we have the opportunity to make things right.

Warm regards,
Scienlodic Support Team

Beoordeeld met 1 van de 5 sterren

Scienlodic is NOT US based company

The company pretends to be in the USA but its not. That is the reason why their shipping takes 2 to 3 weeks. They answer your email, night time in the US which is day time in China. Chinese characters all of a sudden appeared in the email thread. Also, they DO NOT have a phone number for customer service. Its very fishy. They also create their own positive reviews online.
Scienlodic is not based here in the USA as they try to impress. Their website is deceptive.

9 april 2025
Review zonder uitnodiging
Logo Scienlodic

Antwoord van Scienlodic

Thank you for taking the time to share your feedback. We're sorry to hear that your experience with us did not meet expectations and we’d like to clarify a few points.

Scienlodic is an international brand. While we do have warehouses and fulfillment partners in the U.S., some products—especially when certain models or colors are temporarily out of stock—are shipped directly from our factory to ensure your order is fulfilled as quickly as possible. We understand shipping delays can be frustrating, and we always aim to keep customers informed.

Our customer service team responds 5 days a week, and we do our best to reply as quickly as possible regardless of time zone. While we currently provide support via email in order to track and resolve issues efficiently, we are actively exploring additional channels like phone and chat.

As for reviews, we take authenticity very seriously. We do not create or purchase fake reviews. All feedback published on our website and third-party platforms comes from real customers who voluntarily share their experience.

We genuinely care about our customers and are always willing to help. If you have any unresolved concerns or would like further assistance, please contact our customer service team directly at official@scienlodic.com. We’d be happy to help make things right.

Sincerely,
Scienlodic Customer Care Team

Beoordeeld met 5 van de 5 sterren

NY USA

NY USA - Excellent customer service, response time is immediate, HIGH QUALITY PRODUCT, well built, finely crafted, much better than many "others" ive tried in the marketplace. Highly recommended. On time delivery and very satisfied with this purchase.

14 februari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

already see improvement

After six months with SciVive Hair+ Pro, my hair feels thicker, and shedding has decreased. Results took time, but consistent use made a difference.

5 november 2024
Beoordeeld met 5 van de 5 sterren

help reduce inches

I struggled with stubborn belly fat after having children, but using the SciContour body pad for over a year helped reduce inches around my waist, making my clothes fit better.

4 november 2024
Beoordeeld met 2 van de 5 sterren

Advertised as Cold Laser Device…NOT! RLT only.

Advertised by “Retexes” on FB as a Cold Laser Therapy device for the shoulder. Delivered in a Scienlogic box, Red Light Therapy, not Cold Laser device! So false advertising. The shoulder harness straps would not hold the device in place, the Velcro type straps kept detaching. So asked for full refund and return.

25 december 2024
Review zonder uitnodiging
Logo Scienlodic

Antwoord van Scienlodic

We truly value each and every customer, as well as the feedback we receive.

To assist you further, could you please provide your order number? You can also reach us via email at official@scienlodic.com, or feel free to leave your contact details, and we'll promptly follow up.

We would like to clarify that there are unauthorized sellers in the market who may be misrepresenting our products. We do not authorize any third-party vendors, such as "Retexes" on Facebook, to sell our products. Maybe you purchased from a source outside of our official channels.
Thank you for your understanding.

Beoordeeld met 5 van de 5 sterren

easy to carry around

I love my SciVive Hair+ Pro! It's portable, and easy to carry on trips, and I've noticed improved scalp health and nourishment. I'll keep using it.

5 november 2024
Beoordeeld met 5 van de 5 sterren

Great company!

They're always very responsive. Whenever I have an issue, they reply quickly and resolve it. I've been a satisfied SciContour body pad plus customer for years.

11 november 2024
Beoordeeld met 4 van de 5 sterren

The belt works well

The belt works well, though it's not a miracle solution. After a two-week break, I noticed a difference. Using it with a vibration platform enhances the results.

12 november 2024
Beoordeeld met 4 van de 5 sterren

Happy with my new pad

I received my pad quickly, It's already easing my knee pain, and I love that it's big enough to use on my belly too. Fingers crossed it'll help with fat loss if I stick to it!

12 oktober 2024
Beoordeeld met 1 van de 5 sterren

Waiting on customer service

12/03/24 UPDATE: Scienlodic replaced my faulty device only for this one also to stop working in less than 30 days. I had even purchased an additional one as a back up. I was very excited to purchase this product; however, they don't seem to last long. I've emailed the company again as there is a 60 warranty.

23 oktober 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Red Light Cap Didn't Help With Hair Growth

I purchased the Scienlodic Red Light Cap through Amazon in September 2023. I used it according to verbal instructions provided by a Scienlodic representative for 6 months without any improvements to my hair. If anything, my hair is thinner. I wanted to leave a review on Amazon, but the product is no longer available there. I checked the Scienlodic web site and a product which appears to have the same specifications is listed as SciVive Hair+ Classic. It sells for $289 vs the $139.99 price I paid on Amazon. If you purchased this cap I wish the best for you. Unfortunately, I can't give you any encouragement.

17 maart 2024
Review zonder uitnodiging

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