Scout Websites Reviews 

Very disappointed with the after service, several time our site has gone down and it takes weeks to sort it out. After 3 week still no communication from the owner, several leaders have tried. We just want some help to get our site back up and running.

We're another Scout Group who have spent £600 and haven't had our website delivered after purchasing in February this year. When we have managed to communicate with Josh Diamond we have received lots of positive words only to not have any further communication or anything delivered again.

We are a Scout district that was in need of a new website with a booking system. Initial reviews of this company back in December 2024 were very positive, which gave us confidence to move forward.

After several email exchanges with Josh to discuss our requirements, we held an online meeting with him and our board of trustees. During this meeting, Josh showcased the kind of website they could create for us.

On March 31st, 2025, we paid the company £1,200 for the setup of a website with a booking system—something Josh assured us would be completed within six weeks. Over six months later, we are still waiting.

While we acknowledge there was some delay in providing all the necessary content, we are now at a point where our emails go unanswered, and phone calls are ignored. There is no communication, no progress, and no clear resolution.

Judging by the increasing number of one-star reviews, it seems we are not the only Scouting group to have had this experience.

Please don’t waste your money—our experience has been extremely disappointing.

There was a time when we would have happily recommended this company BUT having waited for nearly 11 months to get changes made to our website, the last 5 months we had no response to emails and telephone messages, I would recommend that Scout Groups go elsewhere for their website. We even offered to pay for the extra work that we needed doing to no avail. Even their own website isn’t up to date as it shows photos of staff who left long ago. Our new website is fantastic and the guy running it is fast to react and to help in anyway. Whatever you do just avoid Scout Websites like the plague!

Booked a introduction call with Josh to chat about District Websites and what they can offer, I logged in at the agreed time and waited 15 mins and no one appeared. Just echoes all the other bad reviews about the service I have already seen

UPDATE: We have since been privately reimbursed after starting court proceedings and promised the services requested would still be provided. I will update as to whether the latter is actioned.

We gave Josh numerous chances but were let down time and time again. Initially seemed great but just doesn't respond and doesn't provide services paid for. We paid £600 for a website in Feb 2025. It took us a few months to get the info to them and then silence. It wasn't until I wrote reviews warning others not to use this service that Josh got in touch asking me to remove them on the promise of delivering our services and offered a refund. This was because they had a board meeting coming up so it would look bad for them. I did as requested and removed the reviews on good faith. The website was still not made live and no refund was given and complete silence from them again. We have now had to take it to the small claims court to recoup our money.

Absolutely dreadful after care. I have an urgent issue with our website, I have tried emailing, ringing and using the support bot (I waited over 2 hours on that).
Still had no response, all I want to do is speak to someone to get the issue resolved

I wish every tech company were this good!

I work in tech and I have not had service this efficient and supportive for a long time.

I needed some fast support on a website I had recently been given, and I got stuck in a few places, so I called the support number as I couldn't find the solution in the knowledge articles. Not only did they pick up straight away, they also quickly navigated to my issue and guided me through the solution, so I knew what to do next time.

Having support like this for volunteers when time is short is amazing, and I can thank these guys enough for their time and support today. Great job!

Excellent customer service from Josh . Very impressed with your response. Thank You Richard

A true shambles of a company.

As anyone who spends any time in any of the Scouting Facebook communities knows, there is nothing but complaints about this company.

As a previous review states, they engage enthusiastically until they received their funds, and then it's a waste land. They state that the product works and is stable, yet I am unable to add links to our navigation bar, create call to actions and built in templates fail to work.

All of these issues have been emailed to Scout Websites support address over the past 24 months, and not one has been responded to.

AVOID at all costs. Happy to scam charities, even worse when a Director of the company is also a high up member of a County. About time he was removed from Scouting and HQ took action.

It is absolutely impossible to contact them. You can not phone, just book a sales call in 2 weeks time. No answer to multiple online enquiries and emails. Out site has a recapture problem since Jan that is blocking all enquiries on out site and there is nothing we can do to sort it.

My enquiry was treated with urgency and priority, and the problem was solved in a short time. I have always found that the response is personal- not handled by a machine, and would recommend them to any Communications Officer (my role) who is having difficulty with WordPress. Ultimately I caused the fault, but Built By Platform solved it.

So... if you are like me and had a really good experience with Scout Websites... then a really bad time... hold on.
It gets better!
I managed to get in contact with Josh who explained that a few things happened that involved the need to move to a new building and having to get new staff as a result... but now things are on the up!
Response time is really good now.
They are back to their excellent self!

Avoid this company at all costs. They managed to lose our domain to another company. We can no longer access our website and where forced to go else where with a new domain. So much for all our signage and support material. You cannot contact them by phone and they don’t respond to emails. Our site has been offline for 2 months now.

They were engaging and enthusiastic until they got the money and then the responses became sporadic, simple requests went overlooked, the launched product had only around half the features we paid for. They did get in touch when they wanted an annual service fee - not something we're prepared to pay for a half finished product. I've resumed efforts to get everything sorted out over the last couple of months, lost count now of the number of attempts I've made to get in touch, and aside of one email saying they'd get back to me, there's been no response at all, despite their 5 days SLA. Considering the first of the Scout Laws is "A Scout is to be trusted," I certainly wouldn't recommend lending any of your trust to this company.

Update 07/10/2025: Despite the response provided below, we're still missing basic features that WERE included in the package that we paid for and which they committed to resolving in May 2025. Some work was briefly started on this but I've now not had any response since June and completely given up.

I was really impressed with my initial contact with scout websites. Unfortunately they went through a period where they were unresponsive. I've since received an apology and their service has improved dramatically recently. I am hoping this now continues!

Whilst there's nothing wrong with the overall design of the site, having an 'off the shelf' template that is completely inflexible to customisation is a bit frustrating. I mean not to be able to rearrange the order of content on the home page because it's fixed for all customers means we couldn't achieve one of our main objectives for our members - making it quick and easy to find the most used pages - they are now way down below loads of less important stuff, so not the best UX. Felt sales pressure in the beginning and a bit of a complacent attitude about the company and what it could deliver. However on the positive side, Jess was helpful and responsive.

Great customer services. For someone who isn’t very technical minded, the team did very well at actioning all my requests and answering all my questions. They have created a fantastic product and made the thoughts in my ahead appear on the website. Thanks to all!

The web design on the whole was a great experience. The site was designed to a template and had most of what we wanted. I recently found out this is not editable (slightly disappointing).Our personal experience of web design was very limited and this was difficult for us to follow some of the jargon which took a while for us to understand. Sometimes the communication from scout Website was slow and not descriptive enough for inexperienced people like ourselves. As time has gone on the communication got better and Jess has been great. We are still learning about our website and as matters have arisen they have been dealt with quickly and efficiently. I'm sure that we will have more questions going forward and hopefully the Scout Website team will continue to support.

We needed a new email system to go with our Scout website as our previous provider was closing. Spoke to Tom at Scout Websites. He gave us unbiased options and then was very instrumental in setting it up for us. We now have an excellent email system and free Microsoft 365. Absolutely fantastic, thanks Tom.