Excellent service from Screen4 last week. Dropped off my sample at the drop box in Barnsley soon after 9am Wednesday morning. Exceptionally helpful receptionist informed me the courier would be... Toon meer
Bedrijf heeft geantwoord
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After being let down by Randox and needing a PCR test for a trip to Morocco we booked the test and it arrived the following day as promised. We did the test and as we didn’t want to rely on the post o... Toon meer
Bedrijf heeft geantwoord
Due to a mistake I made in my booking for two PCR Tests I needed to urgently re schedule my test, I must admit I was very distressed and was struggling with the online booking site. I called the te... Toon meer
Bedrijf heeft geantwoord
Great Service form Robert to help me reschedule pre-departure PCR tests for both myself and my wife when the on-line system could not help. He was calm and reassuring throughout, listened well to what... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
****To All Our Existing and Potential New Customers**** For general enquiries Please visit our website – www.screen4.org – which contains an extensive range of information relating to all aspects of our testing process and will answer all general enquiries. Please be aware that our contact channels are experiencing a high volume of interest which is affecting our current wait times. Please only contact us if you have an urgent issue that cannot be resolved using our website. Kind Regards Screen4 Customer Service Team
Contactgegevens
17 Middlewoods Way, S71 3HR, Barnsley, Verenigd Koninkrijk
- 01226 654654
- covid19@screen4.org
- screen4.org
Needed help and Olivia was great!
11 februari 2022
Review zonder uitnodiging
Antwoord van Screen4
Good Afternoon Mrs Schoemaker,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Olivia and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
I wanted to book a same-day clinical…
I wanted to book a same-day clinical appointment at the Cambridge centre, which the website did not allow me to book. I requested the person on Chat `Olivia' who found a slot, suggested me to book for the next day and then she rescheduled it for the same day. She was extremely helpful, both with the clarity of the messages, and her inclination to simply help. It was a great experience and I highly recommend the service. Note that, I haven't been tested yet, figures crossed that would also be as smooth as the chat help was.
11 februari 2022
Review zonder uitnodiging
Antwoord van Screen4
Good Afternoon Raj,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Olivia and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
Olivia was very professional and…
Olivia was very professional and helpful and I wish all the company's had such a good customer service
11 februari 2022
Review zonder uitnodiging
Antwoord van Screen4
Good Afternoon Lukas,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Olivia and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
Communications and Service
We ordered our PCR tests required for travel to St Lucia from Screen4 and have to admit that the service we have received has been excellent. There is ALWAYS someone on the phone to answer your queries and today when submitting our test details I had a problem with my date of birth (mistyped by me), I was able to speak to Phil, who quickly and pleasantly sorted out the problem for me. We will definitely recommend Screen4 to our friends.
11 februari 2022
Review zonder uitnodiging
Antwoord van Screen4
Good Afternoon Helen,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Phil and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
Do Not Use Screen 4 Go Elsewhere
My pre holiday PCR sample was sent back with the envelope provided. It arrived 7 days later because Royal Mail lost it even though it was tracked(24hr). So I had to pay £160 to get a test done locally (because of the timeframe) even after I had paid screen4. Royal Mail said they would provide compensation but Screen4 would have to complete a form because they are the customer. After contacting Screen4 I received a long e mail from Millie Kirk customer service team leader stating that they wont fill in the form and it is my fault because I did not drive the sample up to Barnsley. The claim form could of been completed by Screen 4 if they had not spent so much time writing a 3 page e mail listing why they wont complete the Compensation form. They offer a service that is inadequate, and could of stated from the outset that I need to drive my sample up to your drop box rather than use Royal Mail 24hr Tracked. This is terrible service from Screen4 and I am one of many customers that have suffered this fate. Do not use this company if you want a guaranteed 72 hour turnaround for test results. Screen 4 are unwilling to help their customers when there is a problem with the service and they have your money.
Use any other test provider and you are most likely to have a better experience than me.
Please see reply which is absolute rubbish as Royal Mail said that I do fulfill the criteria for a claim. It's just that Screen 4 cannot be bothered to send me the claim form or complete it for me.
10 februari 2022
Review zonder uitnodiging
Antwoord van Screen4
Good afternoon Mike,
Thank you for your review. We consider all feedback valuable.
We provide complementary Royal Mail tracked 24 postage packaging with all our self-test PCR kits as well as offering a network of our own Drop boxes. This is to ensure all our customers have options to choose from when deciding how to get samples back to us. As Drop boxes are our own delivery network, we have greater control over ensuring samples delivered using this method, get to the lab either the same day or at the latest, next day (dependent on the time a sample is taken to a drop box). We do, however, recognise that our Drop box locations do not suit everyone. This is why the Royal Mail Tracked 24 option is offered as an alternative. Unfortunately, delays are sometimes experienced by our customers when opting to use the Royal Mail option. The service Royal Mail offers is a 24-hour delivery aim, as per their terms and conditions. We are more than happy to assist our customers in raising Royal Mail compensation claims. As part of that support, we make sure that any customer wanting to do so, fits the qualifying criteria before raising a claim, as per Royal Mail’s terms and conditions. Unfortunately, your case did not fulfil the criteria on this occasion. Please review their Tracked 24 terms and conditions for more details on this.
We do however understand your frustration, this is why, for any customers who’s testing requirements are time sensitive, we recommend opting for one of our clinician performed test services or to use our one of our Drop boxes to get self-test samples back to us. This is outlined on our website.
If you would like any more information on this, contact me direct via covid19@screen4.org
Kind regards
Jamie
Just had a web Chat with Jamie to find…
Just had a web Chat with Jamie to find out to cancel an order and he did this on the web chat sent me forms for my husband and myself this is what you call customer service. I will not hesitate to use this firm in the future. Thank you Jamie Mcgrath
9 februari 2022
Review zonder uitnodiging
Antwoord van Screen4
Good Afternoon Annette,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Jamie and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Millie
I order my PCR for my holiday to Cuba.
I order my PCR for my holiday to Cuba.
I followed all the rules and sent it off as per Government and screen4's directions. My partner got his results back in the timely manner you'd expect. Mine came through 3 days into our holiday. Safe to say i had to pay an ADDITIONAL PCR test at the airport. When I contacted Screen4 they said it was not their fault and were extremely unhelp. Will never use this service again. I'd advise anyone who can stay in for days beforehand do the at airport tests!
8 februari 2022
Review zonder uitnodiging
Antwoord van Screen4
Good Afternoon Charlotte,
Thank you for your review. We consider all feedback valuable.
We provide complementary Royal Mail tracked 24 postage packaging with all our self-test PCR kits as well as offering a network of our own Drop boxes. This is to ensure all our customers have options to choose from when deciding how to get samples back to us. As Drop boxes are our own delivery network, we have greater control over ensuring samples delivered using this method, get to the lab either the same day or at the latest, next day (dependent on the time a sample is taken to a drop box). We do, however, recognise that our Drop box locations do not suit everyone. This is why the Royal Mail Tracked 24 option is offered as an alternative. Unfortunately, delays are sometimes experienced by our customers when opting to use the Royal Mail option. The service Royal Mail offers is a 24-hour delivery aim, as per their terms and conditions.
We do however understand your frustration, this is why, for any customers who’s testing requirements are time sensitive, we recommend opting for one of our clinician performed test services or to use our one of our Drop boxes to get self-test samples back to us. This is outlined on our website.
If you would like any more information on this, contact me direct via covid19@screen4.org
Kind Regards
Jamie
Sophie
Sophie, the advisor I contacted was helpful and the information provided allowed me to be confident that I had purchased the right product.
8 februari 2022
Review zonder uitnodiging
Antwoord van Screen4
Good Afternoon J Burr,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Sophie and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
Encountered a slight snag on my end and…
Encountered a slight snag on my end and after a quick call with Elise who was an an absolute pleasure to deal with it was resolved in no time. She couldn’t have been more helpful
6 februari 2022
Review zonder uitnodiging
Antwoord van Screen4
Good Afternoon James,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Elise and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
Such a funny and friendly guy!!
5 februari 2022
Review zonder uitnodiging
Antwoord van Screen4
Good Afternoon Madison,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Clinic Team Member Chris and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
Chris is very professional
Chris is very professional, patient and very helpful. Willing to answer queries and effective in making sure there’s no discomfort during the test.
5 februari 2022
Review zonder uitnodiging
Antwoord van Screen4
Good Afternoon Ming,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Clinic Team Member Chris and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
Good service
5 februari 2022
Review zonder uitnodiging
Antwoord van Screen4
Good Afternoon Ian,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had and the time you have taken to review our service, we hope you choose to use us again in the future.
Kind Regards
Jamie
Patient Safety Compromised
I went to clinic for a PCR and on the way out the heavy door trapped my foot and ripped my trainers off. I spoke to the clinic manager who advised to message the team and that the issue would be escalated to the risk team, this was in summer. I have been e-mailing Screen4 since August, messaging manager, following up with more e-mails this winter and no response. I work for the NHS and this is a patient safety issue that should be addressed and the door should be risk assessed. You cannot be informed about something that has caused harm to a client and ignore it. This is a failure to comply with Risk and Governance policies and I shall escalate this issue to prevent this door harming someone again.
4 februari 2022
Review zonder uitnodiging
Antwoord van Screen4
Good Morning Amparo,
Thank you for your review. We consider all feedback valuable.
At Screen4 we take patient safety when undergoing tests and attending a test site very seriously. We have contacted you privately regarding this incident and informed the relevant people to be in touch with you as soon as possible to resolve this.
If you would like any more information on this, contact me direct via covid19@screen4.org
Kind Regards
Jamie
I needed a test repurposing
I needed a test repurposing, and Jamie sorted it out quickly and efficiently! Thanks to you and Jamie.
4 februari 2022
Review zonder uitnodiging
Antwoord van Screen4
Good Afternoon Paul,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Jamie and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Millie
Excellent help from Elise in customer services
I had a problem uploading the photo of the test , but Elise sorted it out very quickly and was extremely supportive , especially as I was feeling stressed as the flight was same day !
3 februari 2022
Review zonder uitnodiging
Antwoord van Screen4
Good Afternoon Diane,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Elise and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
PCR Test Hammersmith
I had my 48 hours PCR Covid Test at Hamersmith with Chris, the process was very easy and Chris was extremely helpful and also guided me on how to use the app
31 januari 2022
Review zonder uitnodiging
Antwoord van Screen4
Good Afternoon Gary,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Clinic Team Member Chris and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
Took 72hr pcr test.on Thursday results…
Took 72hr pcr test.on Thursday results arrived monday missed flight due to late results waste of money tui
28 januari 2022
Review zonder uitnodiging
Antwoord van Screen4
Good Afternoon Peter,
Thank you for your review. We consider all feedback valuable.
We provide complementary Royal Mail tracked 24 postage packaging with all our self-test PCR kits as well as offering a network of our own Drop boxes. This is to ensure all our customers have options to choose from when deciding how to get samples back to us. As Drop boxes are our own delivery network, we have greater control over ensuring samples delivered using this method, get to the lab either the same day or at the latest, next day (dependent on the time a sample is taken to a drop box). We do, however, recognise that our Drop box locations do not suit everyone. This is why the Royal Mail Tracked 24 option is offered as an alternative. Unfortunately, delays are sometimes experienced by our customers when opting to use the Royal Mail option. The service Royal Mail offers is a 24-hour delivery aim, as per their terms and conditions.
We do however understand your frustration, this is why, for any customers who’s testing requirements are time sensitive, we recommend opting for one of our clinician performed test services or to use our one of our Drop boxes to get self-test samples back to us. This is outlined on our website.
If you would like any more information on this, contact me direct via covid19@screen4.org
Kind Regards
Jamie
my partner and i used screen4 for our…
my partner and i used screen4 for our fit to fly PCR tests in december 2021, we posted the tests to screen4 the day they recommended ahead of our flight
long story short, they didnt send us the results until a day after we flew, we had to spend £240 at the airport to get 3 hour pcr tests, screen4 have never responded to our complaint, they even took their pages down, i cant even select barnsley as an option below because they've run and hid after pocketing so much
thats not to mention that when they finally sent back our day 2 return tests, they sent my partner a false positive, confirmed by 7 negative lat flows and 2 negative pcr's from a competent/legitimate laboratory
100% a scam company, we've contacted multiple newspapers and we're looking into who their regulatory body is.
28 januari 2022
Review zonder uitnodiging
Antwoord van Screen4
Good Afternoon D Boden,
Thank you for your review. We consider all feedback valuable.
We provide complementary Royal Mail tracked 24 postage packaging with all our self-test PCR kits as well as offering a network of our own Drop boxes. This is to ensure all our customers have options to choose from when deciding how to get samples back to us. As Drop boxes are our own delivery network, we have greater control over ensuring samples delivered using this method, get to the lab either the same day or at the latest, next day (dependent on the time a sample is taken to a drop box). We do, however, recognise that our Drop box locations do not suit everyone. This is why the Royal Mail Tracked 24 option is offered as an alternative. Unfortunately, delays are sometimes experienced by our customers when opting to use the Royal Mail option. The service Royal Mail offers is a 24-hour delivery aim, as per their terms and conditions.
We do however understand your frustration, this is why, for any customers who’s testing requirements are time sensitive, we recommend opting for one of our clinician performed test services or to use our one of our Drop boxes to get self-test samples back to us. This is outlined on our website.
Any results can be queried with our Customer Service Team.
Screen4 are a Government Approved Provider and the lab we use is UKAS Accredited.
If you would like any more information on this, contact me direct via covid19@screen4.org
Kind Regards
Jamie
Recommended for timeliness & customer service
Like many people I was anxious about the timeliness of my test result (after returning my sample via Royal Mail priority postbox tracked delivery) but after emailing Screen4 both Philip Hughill and Jamie McGrath reassured me, clarified what was happening & took personal ownership of my concerns. My test was posted Monday, received at Screen4 HQ Tuesday at 8am (per Royal Mail), couriered to Screen4’s lab and an email acknowledgment received from the lab at 4.30pm (so you should not be concerned by a few hours delay between delivery by Royal Mail tracking and Screen4 acknowledgment email) and results received overnight Wednesday morning around 2.30am. I fly Thursday at 10am so comfortably received my results certificate within necessary timescales. From my experience of timeliness & customer service I would definitely recommend Screen4.
26 januari 2022
Review zonder uitnodiging
Antwoord van Screen4
Hello Andy
Thank you for taking the time to leave us a positive 5 star review. It is great to hear that your experience with us was a positive experience and also that you would recommend Screen4 to others. Screen4 do appreciate the feedback you have provided and we can assure you that this will be passed on to the Agents mentioned in your review
Kind Regards, Screen4
Due to a mistake I made in my booking…
Due to a mistake I made in my booking for two PCR Tests I needed to urgently re schedule my test, I must admit I was very distressed and was struggling with the online booking site. I called the telephone number on the email of confirmation and was put through to Elise expecting the worse. HOW WRONG WAS I.
I explained my issues and within minutes had two new appointments with no hassle, issues or procrastination, Elise saved the day and my holiday.
TOP TIP, ask for Elise should you need any telephone assistance.
25 januari 2022
Review zonder uitnodiging
Antwoord van Screen4
Hello Mr Mccudden
Thank you for taking the time to leave us a positive review.
Elise is a valued member of our Screen4 team and it is great to hear that your issue was resolved quickly and efficiently.
Kind Regards, Screen4
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