Sears Home Services Reviews 

The Sears technician came out because the air conditioner was going between working and conking out. This began 1 day after our 30 day waiting period, but it was legitimate. He had no tools to service or clean it. He measured something on the voltage, said it was working. They refused to pay for any repairs or replacement saying it was a “preexisting condition “ . Next day, another air conditioning tech came out not associated with Choice Home Warranty and removed and replaced a part that had been smoked. We paid $ 240.00 to the 2nd technician who fixed it and cleaned it. Choice Home Warranty kept my $100.00 hold fee for doing nothing. I called them and cancelled my policy and they did not offer to prorate my coat for the month I paid in advance. Biggest sham I’ve ever seen!

Waited 6 weeks for the correct part, waited 2 days of 7am-6pm finally arrived for 15min install at 3:45

Our technician was great. He came in to fix our dryer and did so efficiently in a good time period. The space he disturbed, he cleaned and it was very clean. I appreciated that. And I was able to put things back where I had them. He did an excellent job of repairing our dryer. It works as if nothing was ever broken. Thanks.

KING THE SERVICE TECHNICIAN WAS AWESOME!!! HE WAS VERY KNOWLEDGEABLE ABOUT EXPLAINING AND TROUBLESHOOTING MY KENMORE DRYER. IM DEFINITELY HAPPY WITH SEARS SERVICE.

Bill quickly determined the cause of the leak. He was very personable, professional and knowledgeable going above and beyond to provide information that would assist in the future and avoid having another service call for the same issue.

Rescheduled 3 times. No technician has even came out. The personal touch of speaking with a person has died. Sears repair service sucks in my opinion and they do not care about their customers.

They didn’t fix the fridge. They have been to our house 5 times and we have been without a working fridge for 2 months. I am beyond frustrated with sears and AHS. We don’t have a working fridge.

Great guy! Personable and professional. He got the job done efficiently. Very happy with the service.

Paul was extremely professional as well as obviously knowledgeable regarding my dryer….i appreciated his honesty and suggestions for repair.

Diagnostic was quick and accurate, Sal and Rich were friendly and knowledgeable. Timeliness was a problem, originally scheduled for 8-12 and techs did not arrive until 2, The AI scheduler needs to retooled to prevent the severe overbooking

Thorough. Treated surrounding property with care. Was seeking to leave the install better than he found it.

Scheduled service call for our Refrigerator, appointment window was 8AM to 5 PM, and confirmed! Received text that technician would arrive at 10:10 AM. 10:10 AM came and went. Went to Sears site (AI Chat Bot!) every hour until 4:00PM and Bot said it was still schedule. At 5:01 PM Bot texted us that they could not make the scheduled time (what a surprise) and wanted to re-schedule. Opted to not as Sears obviously doesn't care about my time.

Beware! Do not use this company! The first person they sent incorrectly diagnosed the problem. One lost day and freezer not working. Second tech diagnosed problem, ordered parts and scheduled repair for a week out stating they only had 2 techs that could complete the job. At this visit the relayer blew so now no fridge or freezer. Second lost day. On day of repair I waited all day only to have them send the one guy who couldn’t do the repair. Third lost day. How was this not communicated with their scheduling department to send someone who could actually do the job? I guess they don’t understand people can’t lose entire days waiting for repairs that don’t occur never mind the inconvenience of now having to wait another 5 days to have my refrigerator working again. Additionally there is no “live” customer service person to speak with to try and get this resolved more quickly. Total incompetence!

Eric communicated the problem well, and had it fixed in a short amount of time. He was very friendly, and easy to work with. I would recommend these guys for any of your repairs for appliances. Especially Eric.

This is the worst company I’ve ever dealt with. They treat you well at first. Once you confirm a repair, they constantly change your tech arrival time all day. You can’t speak to a human; it’s all AI garbage. I was told a tech would be there between 7 - 9 AM, then 9-11 AM, then it’s after 3:00 PM, & still no tech! They never showed up. They don’t know how to treat customers. I feel like a fool waiting around all day for a 30 minute repair. I should’ve known better than to trust a company that went out of business. I learned a harsh lesson! Don’t be fooled by Sears!!! This company is run by a bunch of delinquent robots.

Aaron was great. Professional and knowledgeable

Chris was excellent! He arrived promptly and helped to unload my refrigerator and reload it again. He set up the return appointment to install the needed part before leaving. When the part arrived early he contacted me to have the new part installed before the weekend. I couldn't have asked for a better technician.

The Sears team was efficient and patient in providing an evaluation of the machine. Checked every possible reason the machine indicated a code of d80. After the evaluation, the result was that the machine was operating well. Recommended a company to assist with the cleaning of the vent which was appreciated. ⭐️⭐️⭐️⭐️⭐️

Buena atención al cliente

Francisco did a wonderful job, he went above and beyond. You should have more employees like him. I'm so happy and glad my machine works he fixed it. He deserves a 10 stars.