Sears Home Services Reviews 

Angel was absolutely exceptional in every way. Excellent service.

Very thorough!

Our technician Alex was professional, timely, and took great care of us. He was patient and happy to explain everything along the way. This was a pleasant experience as Alex was kind and friendly as well as knowledgeable. Would happily go with him again.

Shakil, our serviceman, was amazing. Immediately found the problem and addressed it

The technician arrived earlier than expected, but that was fine as I received adequate information regarding the status of arrival. This was particularly welcome because it was a holiday. He was very courteous and professional troubleshooted, the issue. Provided a solution for parts replacement, and the related pricing for the repairs.

Due to the extreme expense, it is more cost-effective for us to replace the unit at some point if need be while he was doing an operational test it worked fine. We waited for quite some time turned the unit off turned it back on and everything worked perfectly.

Sears was scheduled to come to my home on Friday, September 4. Their window of time was 7 AM to 4 PM. Around noon they texted and said they would not be coming out for service that day and that they would reschedule and the soonest appointment was the following Friday. This left me with a leaking refrigerator over a holiday weekend. I will not give them another chance.

Very professional, friendly and explained what was going on with AC.
Knew what the problem was got it corrected.
Made sure everything was working before he left.

You spend a lot of money covering a product, like a dryer. You call for a repair- never get a person. Only robots. You are scheduled. You wait 5 hours to find you have just been notified they need to reschedule for another day. You pick a time slot. They dont show up! Now you cant reschedule because they have you scheduled and cannot understand they did not show up. When you escalate and after 6 weeks discover they cannot repair the dryer that you were told by technician no part is available 6 weeks ago, we escalate again two more times. Now i find out i must replace the dryer w a product on their website- only crappy Samsung dryers are on there and you have to buy it through them so they get a kick back and guess what, a new policy. There service technicians fake sign your name and say they have come but have not. They are the worst. DONT BUY FROM SEARS AND ABOVE ALL NEVER GET A SEARS PROTECTION POLICY! horrible service and total bait and switch.

Very professional arrived on time very important highly recommended

The service person was very professional. While in my home.

The technician is probably one of the nicest men I have ever met in my life. He went above and beyond to ensure that everything was done to my satisfaction. He was kind and respectful throughout the whole visit. I really needed that kindness on this day so I appreciate him and told him so thank you so much for hiring such quality people. I will never forget this young man’s kindness to me.

It was excellent service, very professional and completed job very professionally excellent experience

Both times Gunner showed up he was friendly but professional. He answered all our questions and most importantly he fixed our dishwasher. He is just the type of person you hope shows up at your home. Thanks to Gunner.

Excellent service tech
Very helpful and informative
Pleasant and polite
Would definitely call again if needed

You have experience technician.
Thank you.

Update to my review from last week. We received the part and drove the 400 miles back to the cabin. The tech arrived and installed the part and basically said there you go it should cool down in an hour or two. Well, it did not cool down and i had to schedule yet another appointment through their "no live agent" service. The first available service was 3 days out so I called work and made arrangements to stay. Sears offered me a earlier date (by one day) and that service techs arrival time bounced all over the clock. When he arrived i had to explain to him that he wasn't going to charge me for a diagnostic fee again, that they failed to properly diagnosis the problem the first time. After close to an hour, that was straightened out because they couldn't find my original "repair" order.... long story short, he said he didn't know what was wrong with it, got me "most" of my money back and left...this was a 13 month old LG, top of their line refrigerator. No to SEARS and no to LG.

Tommy did a great job when he came to repair my dryer. He was personable, professional, and quickly diagnosed the problem. I appreciated that Tommy was knowledgeable and gave me repair options. I highly recommend Tommy for his technical expertise.

Tech didn't know how to turn water supply on and off. He didn't reassemble washer correctly and got cover stuck. Also tried to charge us for whole repair that we declined. Insisted that I sign before I could see what I signed for. Which forced me to get an email indicating I was charged for full amount I declined. We declined service because we had no confidence in his ability to do the repair.

I was very pleasant with my experience. Mohammad showed up when he said,and called in advance as requested. He found the problem right away and fixed it. He was very polite.