Secret Label Reviews 163

Secret Label is an excellent place to buy men and womens clothes. They have wonderful quality clothes at great prices, a swift and helpful delivery service and are always helpful if you have a problem

I bought a purple and black striped jumper. Description says it’s a ‘supersoft fine knit’ and ‘70% Viscose 30% Polyamide’. The label disagrees, saying ‘100% cotton’, which it is. I’m keeping it because I will lose money on a return but am far from happy. There is also the small matter of the Trade Descriptions Act and a misleading description
And then to add insult to injury, on the item I returned not only did they deduct postage, which I expected, but an additional £2.91 in taxes! What taxes? Payment for an item bought in the UK from a company based in the UK and delivered to an address in the UK is inclusive of VAT, by law. They reduced a refund of £17.45 to £9.51 by, effectively, stealing from me

Returned jumper but it was so hard to return and £3.99 to return it is ridiculous. I won't use them again

Easy to order. Jumper arrived promptly. For price quality OK apart from polo neck small even though I ordered a larger size. No returns label.

Unpredictable sizings!! Bought 2 jumpers, sizes 12-14 and 16-18, (I'm a 14-16) paid for delivery, both came, smaller one massive so sent both back, paid for returns. Ordered 8-10 on expensive next day delivery, when it arrived, although it says size 8-10 its exactly the same as the massive 12-14. So now I'll have to return this one, more expense, inconvenience and disappointment! Tried to leave a review on their website, but pop ups won't allow. Update...returned jumper, but though promised refund on returns payment, only got refund on jumper. Tried to phone and email, but no reply. Won't shop here again!

Quick delivery, free postage and quality garment

Quick delivery and when I had to return an item (too big) they made the process very straight forward.

Great service jeans arrived promptly sensibly packaged

Had been looking for wide leg brown jeans that would be long enough. The ones i got were M & S and really long. Very pleased

Great choices, great variety, suitable for all! Speedy delivery too!

The parcel arrived in good time and the quality of the jumper was lovely. The returns cost is high, though, therefore 4 stars.

This is a very pretty dress that fits well and will be nice in cooler weather. I like the fact that by buying from this seller I save clothes from the landfill. The prices are great and the service is excellent.

Delivery was prompt. Purchases are excellent quality for the price.

Great product and super speedy delivery. What a find Secret Label is! Some real bargains and lots of choice.

Excellent. Quick delivery.

There's no accurate sizing information, so only 3 of 9 items I ordered fit remotely well. That would be fine if I didn't have to pay to return the items, but even so it's not that big a deal. However, not being able to return items when the banners boast 60 day easy returns and the web page boasts 30 day easy returns. I've followed all the instructions and still am not able to return these items.

Lots of great bargains here. Website is easy to navigate and orders arrive quickly. Definitely worth a browse!

Ordering was simple.
Delivery was faster than expected.
Good quality garment.
My only gripe was the sizing of the garment.
A so called medium was closer to an XS!
The price was so inexpensive, I'll be able to customise it so I can get it on!

Very speedy delivery- items where as advertised.