Secureparkingsolutions Reviews 28

A very poor experience. I was charged for parking in my own residential bay, despite providing evidence that I was authorised to park there. Property management even contacted them and confirmed the registration issue should have been handled, yet they still rejected my appeal and demanded payment anyway.
They ignored the evidence and refused to act reasonably, so I have had to take the matter to POPLA. This company seems more interested in issuing charges than looking at the facts. Avoid if you value fairness or common sense.

Bastard company did me over hard also noticed there are so many bad reviews about this parking company, and they don’t seem to respond to any of them.

I’ve personally had to pay £300 in fines, even though there are no clear signs or warnings about parking. It feels completely unfair and misleading.

It’s really concerning to see so many people having the same issues and getting no replies or support. Customers are being ignored completely.

Someone needs to investigate them. Disgrace of a company.

Joke of a company employed to work on behalf of Birmingham City Council and we all know what happens with them jokers too😡

Have been trying to communicate with this company to help my son with a fine. Similar stories to others here and on Google reviews - no communication until the demand for £100 and the option of appeal has been withdrawn. Unbelivable that Birmingham City Council use this sort of company - they are unethical. Shame on BCC that they do not do any checks on the companies they are contracting out to. We will see them in court and hope the judge explains to them how a decent company should behave towards its customers.

Parked in Northfield Birmingham behind Northfield trade centre..when to collect meal from mayas cafe entered reg number on parking screen on the counter,I was there for7 minutes..
Apparently there are 3 different parking companies running this very small run down car park,I appealed but they won’t budge..
Very unfair they really are scammers horrible people..just be aware

I got given a fine for being 1 minute over the time, even thought they are part of the BPA which gives a grace period of 10 mins. I appealed and it got denied, they clearly do not follow policy

DON'T PAY IT they're unauthorised to come after you, they're absolute vermin scum, leeches

How this company is still trading is beyond me my car was scrapped in February 2025 the new owner was caught in a bus lane in may2025 they’ve taken me to court after all the evidence I’ve sent them. They need burning 😡

Organized criminal with permission to extort the public with sinister methods. On Christmas day 2024, I was in Birmingham Coventry road and parked on the pavement outside a closed solicitors that they manage. It was night time and there were no visible signs and there were overflowing commercial bins outside. They claim I parked in the two spaces outside the closed solicitor firm which is for customers only. The picture clearly shows I was parked on the pavement and not in the parking bays. They sent the letter months after so they can demand the full £100. I appealed and they went silent. A year later, they sent a letter claiming that I pay up and I don’t have the right to appeal as I’ve not done so within 28 days. They use manipulative tactics and every trick to defraud people. Fight back and complain to the British Parking association and point out how they are clearly a rogue criminal entity. Also complain to the dvla about them for misuse of gdpr as they don’t make contact within the required time

I would not even give this company a one star.
Last Christmas 2024 my husband did a charitable run for children in care.
He unwittingly parked on one of Secure Parking Solutions car park and then the first we heard of this misdemeanor was when we received court papers in July 2025, we stated our case of not receiving any correspondence on this matter to no avail, no response until day 30/09/25 when we received a CCJ notice if we didn't pay £185 within 30 days.
Do not park on these car parks and get caught out like us.
I can not say what I want to say about this company.
Pauline from Telford UK

Awful car park,unable to read the screen at the kiosk due to shadows cast by the sun.
machine not accepting information when trying to make payment.
unable to make payment using Qscan,
I had thought I had been successful in making payment,though I didn't get a ticket,
returned to the car 5 hours later to find a parking ticket on my screen.
Resulted in £60 fine when it would have only cost me £2.50 for the day,where is the fairness in that.

Terrible website and a complete con. Apparently, there’s a minimum charge for vans, but there’s no place to input your vehicle type, clearly just to catch people out. Scum.

Scammers... Recieved a pcn for paying for a parking ticket but theres a different charge for vans.I never once had this been driving vans for years. I appealed and they threaten with court. Wish i could give 0 stars i will never use your carparks again and encourage other to do the same. Secure parking solutions bunch of theives!

Should be option no stars !!
They sent to me parking fine but I've received nearly month later and no option to pay £ 60. Scammers trying to get late pay fee !!

Cheaters how they secure others mony they knows

Complete crooks
Parked in Walsall, neither machine was working had to catch a train so we took the email address phone number and the QR code to contact them whilst on the train. No response to any of our communications, appealed it lost, paid £60.00 by post whish 'would appear to have been lost in the post' and now having to pay £100. Went on their website to pay the £100 demanded to be advised that the 'ticket number you have entered has already been paid' so now they are trying to MAKE US PAY TWICE!!!!

These cowboys tried to scam me into paying 3 PCNs in a road where there was no markings or clear signage.

They then sold the 'debt' to DCB, who are a phoney bailiffs company. DCB escalated this to their solicitors who are called DCB Legal. These pretend solicitors starting sending me legal letters asking me to pay £710, which consisted of loads of madeup added fees. I didn't fall for their tricks and let the judge decide in court yesterday.

The judge was having none of it and sent DCB Legal and Secure Parking Solutions back to the gutter where they came from. The judge also ordered them to pay me back court costs, how ironic.

Don't fall for any tricks from Secure Parking Solutions or DCB Legal. Take it to court and find example defences and witness statements on the moneysaving website forums.

You lucky you get 1 star...if there was a NO STAR option I would have selected that.

Why is this 'company' still available to operate?
No one to communicate with, emails not monitored, late fee dates, Bunch of cowboys with dodgy money ties and NO I will not be paying nothing towards your fraudulent parking claims!!

received 2 notices through the post for parking in a permit area i had a parking permit in the car on both occasions they also took the photos at night and only one site of the window screen, both notices were done in October 24 and i have just received them 04/12 giving me no time to appeal. i have emailed them as per usual with these so called private companies you cant speak to anyone on the phone. looking on companies house look like they have 2 employees and this just seems like a scam. i have emailed them pictures of the permit and asked for the evidence of them send me a letter before the 28 days i don't believe for one second i will receive them absolute jokers

Nothing but a fraud. Will be reporting them to the police, and sending them a notice through a lawyer. Paid fine twice online. No receipt by email or online. Deliberately did not accept my first payment, so the charge could be increased to 100 pounds from 60 pounds