Carflow Reviews 116

⁸There is no signage at the entry of the car park with the rules and regulations visible before entry to the private land there is also a consumer law that is broken because signage seen after parking has no geographical address for CARFLOW business headquarters there is also no geographical address on the charge letter these 2 things alone shown they are not following protocols and proceedure to ensure they are operating within the regulations that should be followed this is in leek above the new puregym that has opened in the old Wilkinsons store with mitigating circumstances that puregym had signs proclaiming 2 free hours to all pure gym members of which I am one situated at the entrance and a second at the top of the car park near the exit to the stairs leading below no sign gave instructions to enter car registration in the gym and my stay was 1 hour 46 minutes and 8 seconds not breaking the 2 free hours.
Having had a reply from Carflow they have sunk to lower depths in my view they are after all out yo make money but if they can't appy rules that they are supposed yo follow themselves it just shows what a shambles of poor organisation expecting people yo pay a charge when they cant even get the basic rules right themselves they dont even operate as they should on fairness rules as one Lady forgot to put her registration in at puregym but their response was we will let you off this time but will charge if it happens again as this was emailed also to Carflow from the Facebook page so where is the fairness or are they just being against gender equality with her being a woman and I being a man ?

I messed up my payment and date and sought out help via email. My response was timely and fair and full of information for any future issues

Appeals process has been straight forward. It was daunting to receive a parking charge, but the appeals team were understanding and supportive about my situation and have offered a kind gesture to me and my family. I am so grateful.

I received a parking fine for an overstay in an Exeter Car park . I wrote appealing the fine explaining some difficult extenuating circumstances. Carflow responded very quickly waiving the fine .They were very understanding . Carparking companies often get a very bad press so when praise is due it should be given .

Had a PCN for parking in Trostre.

Quite happy to discuss this in court. I have a strong defence that proves my innocence. An impartial judge will throw this straight out.

Ive responded to Carflow and they aren't interested in listening.

I won't be paying any fine.

I emailed customer service and found them to be very helpful and understanding of my enquiry. I’d recommend

I emailed Carflow to check I'd paid the appropriate car parking charge via the RingGo app. I received confirmation first thing next morning that I had paid appropriately. So it was a quick response but if I'd have been fined it would be too late to avoid it. RingGo AI helpline was not helpful. What would be helpful is signage to say it doesn't matter what time of day shows on your ticket/app purchase, and it doesn't matter if you buy more than one ticket and there's a gap in the time, as long as the total minutes purchased are at least equal to the total time parked. Hard to say that in a few words!

I received a parking ticket after I was delayed getting back to my vehicle whilst volunteering for a charity event . I contacted Car flow through their appeals procedure to explain my position and the contributing factors that had delayed my return and the delay in their parking charge notice. They were really prompt in their response, they were compassionate with my cause and supported me with the charge, that is a first that I have ever experienced such humanistic and considerate response to a parking charge. Could not rate them ay higher.

I parked for 10 mins over the 4 hours which was unavoidable being I had someone disabled with me and appealed the fine. I received a response back within 48 hours and very pleased to hear that on this occasion I was let off the fine. Thank you Carflow.

Professional company who listens , had a recent issue and it was dealt with promptly.

i overstayed my time limit by 20 minutes due to a visit to the hospital where my mother in law was in a critical condition. Car flow were very understanding and waivered the fine even though time limits are clearly displayed at the car park.

My enquiry was handled professionally, with a prompt response and clear explanation provided. The matter was reviewed quickly and resolved efficiently, which I really appreciated.

Issued a PCN. Company desperately trying to avoid my appeal through popla. Company tried to brag about their high success chances in appeals. Pops assessor asserted that their legal responses to my appeal were not accurate. I won appeal. Never pay these predatory companies.

Good communication, process well explained and a balanced review/ appeal process, dealt with in a timely period and in a manner and tone that was firm but fair.

After not receiving any parking fines a letter from a Bailiff company with a £340 fine.. because we have a rental property it was claimed that fines were sent there even though vehicle has been registered since 2020 at our home address that the bailiff seem to find??? I've messaged Carflow that manage Trostre retail park and hope that I have a positive response.. Gutted as I've never had Bailiffs chasing me before.. poor management from this company and why couldn't they find my address id the other company could? They could put you in some serious trouble ccj's and balls your credit up.

What a great attitude from a car-park company. so unexpected but so nice to see
Parked near the hospital. Overstayed my parking by only a few minutes when my 90 year old mum took a turn for the worse just as I was due to leave. I got a ticket. Fair enough. I was over by a couple of minutes.
I paid it - then wrote to them explaining why and that I hadn't understood how to pay for the overstay so perhaps it could be clearer on the signage. They answered my query and even refunded the charge.
So nice to find a big organisation with compassion and a human side. Well done

Excellent customer service received during my enquiry

Thank you Carflow for your understanding in wiping my mums car ticket penalty at Parc troustre.

Carflow took full account of the circumstances that led to a parking -charge being levied on my vehicle. Their response was to explain the procedure to follow if I found myself in that predicament again. Carflow also quashed the fine! I greatly appreciate the understanding shown by this company.

Staying for a maximum of 4 hours is not long enough of once in a while meeting with family or friends when doing bowling or buffets.as long clients pay the number of hours parked it should be fine and should have no limit, unless parking is done overnight which should not be allowed.thank you.