Carflow Reviews 116

Carflow have been incredibly helpful and reasonable in my case. They took my individual circumstances into consideration and treated me like an actual human being which often is not the case these days. Thank you Carflow!

Exceptional service and a very understanding company.

They were very understanding and helpful and I appreciate everything they did to help one understanding company thank you

They were really understanding when we explained our circumstances and were very easy to communicate with.

20 days and still waiting for their reply to my email...unacceptable service and a company that doesn't even acknowledge people.

Booking Reference/Receipt Number: 114497262 & CFLRINW-2025-11-06-00295

I’m really impressed with the level of professionalism and understanding shown by this car park company. I submitted an appeal and they took the time to review it properly, ultimately revoking the charge. Their communication was clear, polite, and genuinely considerate. It’s refreshing to deal with a company that listens to customers and handles situations fairly. Thank you for the great service — highly recommended!

Awful company, doing their bit to to help cripple British businesses and families one fine at a time.

What a company to be a part of!

All involved in this money making scheme should be deeply ashamed of themselves.

Parking fine notice arrived too late for discount.
I received a parking fine notice by mail titled final reminder of £100 on Nov 19. I had never received a first notification. The final reminder was dated on the letter as 7 November but there was no postmark on the envelope. The notice said I could pay the discount fee of £60 if I paid before 14 Nov. As I only received it on the 19th this was impossible. I then wrote a complaint and an appeal. The response to the appeal said it would take 28 days. As the photograph shows my car on a road (no parking info visible) I assumed an appeal was fruitless so I paid the £100. I clicked the box to receive a receipt and it never came. I have a record of my payment by credit card and a screenshot of the payment successful. Be warned.

Had a night mare trying to get out of the cafe park with my toddler , we ended up going over by ten minutes I wrote to explain my situation and they wrote back saying they cancled the charge , So Gate full.

Utterly devastating and terrifying to begin with as I’d innocently been unaware of any changes to the free parking at the retail park. However, my appeal was accepted with such good grace and I was provided with a considerable email attachment of site photos of signage and information regarding conditions and pricing.

Found the T&Cs a little hard to understand at one of Car Flow’s car parks. However, they took the time to explain how it worked which was very useful and helped me avoid future charges.

They were very helpful and understanding when I explained the reason when I overstayed by a short period of time in one of their car parks. They showed compassion and goodwill and cancelled my Parking Charge Notice.

Sent them my reason and explaind what we were doing which they accepted and cancelled the ticket.
They were extremely helpful and found them easy to deal with exvellent service.

I can’t thanks Carflow enough for taking my circumstances into consideration, and wavering the fee as a venture of goodwill. They gave me thorough information, and were respectful and understanding at all times during communication. Thanks you!

I was taken into hospital as an emergency, the following day had to go back to York district hospital for a follow on appointment . I put what I thought was enough time & money on the car park ticket machine but my appointment ran over & I was late back by 11 minutes. I wish I had payed by the app & not cash at the machine. After getting a parking ticket I contested it by showing carflow the letter from the hospital, they were very understanding & as a goodwill gesture they waved the fee. Everything was sorted very quickly. It was nice to get some justice for a change, can't fault carflow at all.

I felt like the company actually listened and took the appropriate action. The query was handled in the agreed timescale.

Received an unexpected PCN after I made a genuine error in under payment- believed I had paid for the maximum stay but had actually selected the minimum payment. I sent an appeal and explained how it was an honest mistake. My appeal was reviewed and very kindly accepted and the PCN cleared, despite my being at fault. I am very grateful and will make sure to triple check in the future!

I was caught out by a new 3 hour parking restriction at a Carflow managed car park. It was a good faith error, which I outlined in an email appeal, explaining that I was a legitimate customer and providing a receipt. They replied immediately the following morning, understood the context and waived the PCN. Very fair dealing, and shows that they aren't looking to be punitive to customers, just to ensure the car park isn't misused.

I received a PCN a few days ago from carflow, however I had paid and stayed within my alloted time.

I appealed the PCN with evidence of paying for the ticket on the carflow website.

I received an email a day or so later informing me that I had entered the VRN wrong in the ticket machine.

However they kindly waved the ticket and just told me to be more careful in the future.

Going forward I will perhaps double check the reg I put in and even take a picture of the reg entered to save anymore PCNs.

Thanks again Carflow 👍.

Carflow dealt with my appeal quickly and fairly which I really appreciated. It’s left a good impression of Exeter with me.