Carflow Reviews 116

I recently received a Parking Charge Notice, and I contacted Carflow to explain the situation. I was extremely impressed with how professional, understanding, and empathetic the team was. They carefully reviewed my case, took my personal circumstances into account, and kindly cancelled the charge. The process was smooth, transparent, and handled with genuine care. I highly recommend Carflow to anyonethey really go above and beyond to treat their customers fairly and respectfully.

Unfortunately we ended up with a fine as we were unaware of no parking after hours. I challenge this as my family member was unaware of this. The fine was overturned which was brilliant

I made an appeal giving a detailed account of relevant circumstances. Carflow responded with consideration and understanding informing me that no further action would be taken. They demonstrated a willingness to listen to reasonable explanation and acted promptly to close the case. I was very grateful.

Ready to listen and to amend actions proposed as appropriate. All in all, responsive and understanding. Unusual for a company in this business.....
Thank you.

I appealed against parking charges, I put my case forward, offering the facts and an explanation as to why I was appealing, I did so by e-mail and followed the guidelines offered. My e-mail was answered quickly, and a clear answer given.

I received a fine of £100, with the option to pay £60 if paid before a certain time - that being 17-Oct-25. I made the £60 payment on 13-Oct-25 - of which I have proof of payment by bank statement, and a screenshot of payment from their online payment page.

Regardless of this, I have still received two Parking Charge Notice Reminder Letters, the latest being posted on the 24-Oct-25, this is 11 days after I made payment!!! The letter is threatening debt recovery or court action!!! This is unacceptable!

Firstly, there is no number to call for customer service or complaints, it is impossible to speak to an actual human.

Secondly, why are you not on top of your administration and sending out threatening letters, 11 days after the payment was made?

This smacks of incompetence - and I will be seeking legal advice and representation if you threaten me any further, and do not acknowledge in writing receipt of payment, and a failure on your part to rectify your poor administration and record keeping.

Avoid this company at all costs!!!

Very grateful they took into consideration that I was helping 2 disabled friends while going through a traumatic time myself

I contacted Carlow having received a PCN for overstaying at one of their patrolled car parks without paying the required fee.
I politely explained in detail the reason for the oversight and requested they reconsider my PCN.
As a gesture of goodwill they agreed to waiver the penalty on this occasion.
They also attached numerous documents explaining the Charging policy and where the signs and pay machines are located for future reference.

I have a chronic illness and need to be assisted and take my time with shopping. I ran over my time slot what shopping due to my illness a d was issued 2 fines. I contacted the company to explain the issue I have and the fines were wiped. They did take their time to get back to me but however, they were understanding.

I accidentally overstayed at one of the Carflow car park locations, I received a PCN in the post, but was away for 2 weeks when it arrived. After speaking with the carflows team they understood my predicament. Kind and fair handling of what could have been a very stressful situation for me. Thanks Carflow

They are scammers and not to be trusted. Please avoid them as they penalise you unfairly. Their parking machine are faulty and enter incorrect number plates and even when you appeal on this basis they decline it. As yet not provided me evidence that their machines are serviced and certified and in working order.

I had a positive experience with Carflow, which, if I’m honest, isn’t what many people might expect in this industry. They were understanding of my situation and took the time to handle my request in a fair and considerate way. It was refreshing to deal with a company that actually listens and treats customers with empathy and respect.
Highly recommend based on my experience.

This company is harsh but fair. Their T&Cs are clearly laid out but there is human intervention possible when the automatic processes are "cold" and naturally devoid of understanding the whole situation.

I had incurred a parking charge notice for underpayment of the duration stayed and i appealed the notice which was heard, responded in a timely manner , with appropriate response.

Very efficient company but also with compassion in dealing with my specific circumstances. Thank you.

I appreciate that the fine has been cleared but I received another today and it’s gone up by £20 as not been paid on time. Please advise Carflow of the decision you made. It’s a bit unsettling as it’s the third letter from them.

Great communication and understanding

My wife and I had a genuine reason for overstaying in the car park.
We were given the opportunity to appeal the charge.
We were listened to and the company dealt with the appeal in a fair minded way.

Following a parking ticket appeal I expected a standard response with no consideration for the details laid out in my appeal. To my surprise they not only cancelled the fine but also sent a lovely letter full of empathy. Well done Carflow.

In fairness this company responded to a parking query. They gave me the opportunity to contest it and allowed it to pass this time. I know not to let a similar thing happen again