Awful customer service and communication I ordered two Senarah toddler carriers; the order was approved. The items did not arrive on time and I followed up with 3 emails asking for an update but r... Toon meer
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Lees wat reviewers zeggen
Fifteen-pound, six months, gentle spirited baby and grandmother had a good time using. We'll practice a little more as she grows, adjusting to a too-narrow seat for her and getting the strap placemen... Toon meer
Bedrijf heeft geantwoord
Love the product easy to use and comfortable. Delivery was about 2 weeks. Only issue I've had is to tighten or loosen the buckle doesn't move freely. So you have to change without them in carrier... Toon meer
Bedrijf heeft geantwoord
Very happy with our purchase! Our daughter has a brain injury so would always be in a pushchair! This gives us another option , it’s absolutely brilliant I couldn’t have asked for a better toddler c... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Kinderwinkel
- ook in
- Babywinkel
Geschreven door het bedrijf
Eliminate back pain with our unique toddler carrier design👶
Contactgegevens
Verenigd Koninkrijk
- senarah.com
2,8
Gemiddeld
401 reviews
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Heeft 9% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Love this for short distances and on…
Love this for short distances and on the go
1 maart 2025
Review zonder uitnodiging
Antwoord van Senarah
Thank you for your great review! We’re so happy to hear that the carrier is working well for you on short trips and while you’re on the go. 😊
Prompt delivery
Prompt delivery, very handy for our 20 month old, particularly on holidays.
30 april 2025
Review zonder uitnodiging
Antwoord van Senarah
Thanks so much for your kind review! We’re happy to hear the carrier has been helpful—especially for your 20-month-old during holidays. That’s exactly what we love to hear! 😊
Wishing you many more smooth and comfy adventures together.
Dispositivo top!
Il pacco è arrivato nei tempi previsti. Ne ho acquistati due e devo dire che servono entrambi. Era da tempo che volevo acquistarli e mi pento di non averli presi prima. Mia figlia di 11 mesi vuole stare sempre in braccio, soprattutto fuori casa, ma anche dentro. Queste fasce occupano poco spazio e puoi usarle all'occorenza: al supermercato, per una breve passeggiata, quando vuole uscire dal passeggino, in casa per brevi faccende. Prodotto ottimo.
2 mei 2025
Review zonder uitnodiging
Antwoord van Senarah
Thank you so much for the kind and thoughtful review! We’re so happy to hear the carriers are making life easier for you and your little one — sounds like they’ve become your go-to helpers for all those everyday moments. 😊
It’s never too late to find something that works, and we’re just glad you finally got them! Wishing you and your daughter many more comfortable and cozy adventures together.
Beautiful design and very good…
Beautiful design and very good material. Very usefull. I recommend
21 april 2025
Review zonder uitnodiging
Antwoord van Senarah
Thank you so much for your kind words and recommendation! We're thrilled to hear that you love the design and quality of the material. Your support truly means a lot to us! 💛
Didn’t mind waiting since I knew it was…
Didn’t mind waiting since I knew it was not in the United States. When it came in, I immediately tested it out on my daughter & loved how light weight it was & easy to carry my toddler!
30 april 2025
Review zonder uitnodiging
Antwoord van Senarah
Thank you so much for your thoughtful review! We truly appreciate your patience with the shipping and are so happy to hear that you and your daughter are enjoying the carrier. Lightweight and convenience are exactly what we aim for—thank you for choosing us! 💛
Amazing
Super comfy, took my daughter to London zoo and had her in all the whole way round the underground and a large portion of the zoo. She fell asleep in it on the way home as well.
28 april 2025
Review zonder uitnodiging
Antwoord van Senarah
Thank you so much for your lovely review! We're thrilled to hear that the carrier kept your daughter comfy all day—sounds like a fun trip to the zoo and underground! So glad she felt cozy enough to nap in it too. 😊
Believe the negative reviews
Received as a gift. Believe the negative reviews, this thing is cheaply made garbage, which is exactly where mine is going. From the moment you first try it out you'll realize that it is unsafe, and is only "hands free" if you don't care about your child tumbling out and hitting the ground. Buyer beware.
7 april 2025
Review zonder uitnodiging
Antwoord van Senarah
We’re truly sorry to hear that you’re unhappy with the gift you received. Our carriers go through quality checks and meet safety standards, but we understand that they may not be the right fit for everyone.
We take all feedback seriously and would appreciate the opportunity to learn more about your experience. If you're open to it, please contact us at hello@senarah.com so we can address your concerns directly.
Thank you again for your feedback — we’re always working to improve.
Could be a dangerous product
The car
rier arrived after a few weeks wait and it wasn't worth it. There were no instructions, no safety labelling or warnings connected to compliance with safety standards for the construction and materials used, minimum and maximum weight limits, age limits, fall warnings... all things a reputable brand has. Nothing to stop a child slipping through if they pushed themselves out of a seated position. Questionable material. No way was I putting my child in it.
The return process was ridiculous. Multiple emails asking of I wanted to keep the carrier in return for a partial refund. 2 weeks at least for a full refund after them receiving the item back.
If you're after a carrier in this style, look at a mini monkey. Same price (Senarah seems to be permanently on sale, which means it isn't really, it's just a gimmick), full testing, front or hip carry.
17 maart 2025
Review zonder uitnodiging
Antwoord van Senarah
Thank you for sharing your feedback, and we’re sorry to hear that your experience didn’t meet your expectations.
We’d like to clarify that all our carriers are made with quality materials and undergo internal product checks to ensure safety and comfort. While our carrier does not include a physical instruction manual, we provide detailed how-to videos and digital guidance on our website and through email after purchase.
Regarding the return process, we sincerely apologize for any delays or confusion caused — our team always offers options like partial refunds for customers who may wish to keep the item, but we absolutely honor full refunds once the product is returned.
We appreciate your thoughts and will pass them along to our team for further improvement. If there’s anything else we can assist you with, feel free to reach out to us at hello@senarah.com.
Never received item!
been 2 1/2 weeks. i haven’t received the item. every time i reach out they just send me the link to track it which doesn’t show anything- ITS A SCAM!!! Don’t buy!
7 april 2025
Review zonder uitnodiging
Antwoord van Senarah
We’re really sorry to hear about your experience, and we understand your frustration. We’ve looked into our system but couldn't find any order under your name. To assist you further, could you please provide your order details?
Please email us at hello@senarah.com, and we’ll be happy to investigate the issue and resolve it as quickly as possible. Your satisfaction is important to us, and we’re here to help!
Unreliable, unresponsive, 0/5
Ordered it 3 weeks ago and it still hasn't been delivered. It was meant to be a surprise gift for my wife. Very disappointed in your service - I've already left 3 emails and you haven't responded to them at all!!! So frustrated, would give 0 stars if i could
26 april 2025
Review zonder uitnodiging
Antwoord van Senarah
We're very sorry for the experience you had. After checking, your order was unfortunately lost in transit, and we’ve already processed your full refund. We also sent you an email regarding this—please check your inbox and spam folder.
Again, we sincerely apologize for the inconvenience caused.
Positive experience
Cannot fault the company at all. I accidentally placed 2 ordered and emailed them straight away and they happily cancelled one order for me without question and very quickly too.
I was kept updated about where my order was and it arrived in just a couple of weeks.
I’ve not used the product yet but I sat my 8month old in it and it seemed great and definitely takes a lot of the weight out of your back.
Definitely recommend
19 april 2025
Review zonder uitnodiging
Antwoord van Senarah
Thank you so much for your thoughtful review! We're so glad we could help with your order and that everything went smoothly for you. It's great to hear that the carrier seems to be making a difference already in terms of comfort. We hope it works wonders for you and your little one once you get to use it more. Thanks for recommending us, and we really appreciate you taking the time to share your experience!
Such an awesome product
Such an awesome product. My daughter loves it so much for her child that I’m ordering one for my other daughter for her child. Thanks.
21 april 2025
Review zonder uitnodiging
Antwoord van Senarah
Thank you so much for your kind words! We're thrilled to hear that your daughter loves the carrier, and it means the world to us that you're ordering another one for your other grandchild. 💛
We truly appreciate your support and wish your whole family many more cozy, hands-free moments together!
Money taken but no purchase…
Money taken but no purchase confirmation recieved, have emailed and contacted on Instagram but no response. So very frustrating. Will be raising with trading standards.
17 april 2025
Review zonder uitnodiging
Antwoord van Senarah
Thanks for taking the time to leave a review. We’ve checked our records and can confirm that we’ve already responded to your messages. Please check your inbox as well as your spam or junk folder, as sometimes our emails can end up there by mistake.
If you’re still unable to find our reply, feel free to reach out again—we're happy to resend it. We're here to help and want to make sure your concerns are addressed.
Quick shipping
Quick shipping, great product! Would like the strap a little longer since we are “big” person, but other than that, we love it and our daughter as well!
14 april 2025
Review zonder uitnodiging
Antwoord van Senarah
Thank you so much for the kind review! We're thrilled to hear that you love the carrier and that your daughter does too—that means the world to us! 💛
We really appreciate the feedback about the strap length as well. We're always working on ways to improve, and insights like yours help us do just that.
Wishing you and your family many more comfy and happy moments together!
Great little carrier
My 11mo isn’t independently standing so to get him in sometimes feels like the positioning is a bit unstable but for the most part love it- I must say my sister tried with my 2.5 yo nephew and looked much more stable so I’m thinking once my son can stand we will be flying!
19 april 2025
Review zonder uitnodiging
Antwoord van Senarah
Thank you so much for your honest and thoughtful review! We're so glad to hear you're loving the carrier overall.
You're absolutely right—once your little one starts standing independently, getting them in and out tends to feel much easier and more stable. We're happy to hear your sister had a great experience with her toddler too—it’s always encouraging to see how it grows with your child!
Wishing you and your little one many comfy, hands-free adventures ahead! 💛
4 weeks and still hasn't arrived
4 weeks and still hasn't arrived. I don't believe this company is a scam but where are you sending from? Mars?
21 april 2025
Review zonder uitnodiging
Antwoord van Senarah
Thanks for your review—and we totally get the frustration! 4 weeks is definitely longer than expected, and we’d love to get this sorted for you.
Could you please email us your order details at hello@senarah.com so we can look into it right away? We ship from multiple warehouses depending on availability, and we’ll make sure to track down exactly where your order is and why it’s taking so long.
Looking forward to hearing from you and getting this resolved ASAP!
LOVE it!!!
My child HATED any type of carrier. She would run away from us as soon as we pulled it out. She wanted to be held but did not like being confined. With this carrier she sits still and runs to us to get picked up!! This is amazing and absolutely a game changer!! Definitely worth it and going to be ordering more!!!
21 april 2025
Review zonder uitnodiging
Antwoord van Senarah
Wow—thank you so much for this amazing review! We're beyond happy to hear that your little one loves the carrier and actually runs toward it now—that's such a win! It means the world to us to know it's made such a big difference for both of you.
We're so excited to have you as part of our community, and we can't wait to pack up your next order! 💛
A part of your world
So far, so good. Love the product, but my kiddo is still iffy about carriers in general! However, this is better than any other we've tried at this time & for that I'm grateful. She wants to be a part of our world & this saves us a lot of strain while allowing her that vantage point she wants! Especially now that I have a hernia it is even more imperative that the weight be taken off my hips. Thank you for this product.
18 april 2025
Review zonder uitnodiging
Antwoord van Senarah
Thank you so much for your kind and honest review! We’re so glad to hear that our carrier is making things a bit easier for you—especially now with your hernia. It means a lot to us that it’s helping take the strain off while still letting your little one feel part of the action. Every parent’s journey is different, and we’re honored to be part of yours. Wishing you and your kiddo continued comfort and connection! 💛
Amazing
Amazing, works to calm my two year old after a tantrum and holds my chunky 9 month old while we're doing teeth/making lunch etc. It's helped me feel more connected to both of my children.
20 april 2025
Review zonder uitnodiging
Antwoord van Senarah
Thank you so much for sharing this beautiful review! We're so happy to hear that the carrier has brought calm and connection to your daily routine—it means the world to us. Knowing it’s helping you navigate those busy moments with both your little ones is exactly why we do what we do. 💛
Antwoord van Senarah
Thank you so much for the lovely review! We're so glad to hear that you're loving it and that it's made things more comfortable for your back. That means everything to us! 💛
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