Awful customer service and communication I ordered two Senarah toddler carriers; the order was approved. The items did not arrive on time and I followed up with 3 emails asking for an update but r... Toon meer
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Lees wat reviewers zeggen
Fifteen-pound, six months, gentle spirited baby and grandmother had a good time using. We'll practice a little more as she grows, adjusting to a too-narrow seat for her and getting the strap placemen... Toon meer
Bedrijf heeft geantwoord
Love the product easy to use and comfortable. Delivery was about 2 weeks. Only issue I've had is to tighten or loosen the buckle doesn't move freely. So you have to change without them in carrier... Toon meer
Bedrijf heeft geantwoord
Very happy with our purchase! Our daughter has a brain injury so would always be in a pushchair! This gives us another option , it’s absolutely brilliant I couldn’t have asked for a better toddler c... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Kinderwinkel
- ook in
- Babywinkel
Geschreven door het bedrijf
Eliminate back pain with our unique toddler carrier design👶
Contactgegevens
Verenigd Koninkrijk
- senarah.com
2,8
Gemiddeld
401 reviews
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Heeft 9% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Do not buy from this company! Scam!
Make an order on 4/28 today is 5/15 and haven’t get my order. More than a week ago they sent an email saying it was on my city but is not true! i am still waiting.
Will have to dispute my credit card! I guess all the reviews saying that they are scammers is real!
Do not buy from this company.
25 april 2025
Review zonder uitnodiging
Antwoord van Senarah
We're truly sorry for the delay and for the frustration this has caused. We understand how important it is to receive your order on time, and we sincerely apologize for any confusion regarding the tracking update.
Your package is still in transit and will update as soon as it reaches your local delivery hub. While it may have been scanned near your city, it has not yet been handed off to your local carrier — that’s why you haven’t seen new tracking movement.
We appreciate your patience and would love the opportunity to make this right. Please reach out to our support team with your order number if you’d like a more detailed update. We're here to help and resolve this for you as quickly as possible.
SCAM FAKE TRACKING NUMBER
DO NOT WASTE YOUR MONEY. I lost £48 buying one of their carriers.. Got an email saying it was in my city so it would be delivered in 1-3 days… it’s now been 5 days! Reached out to them but they never reply back! Absolutely ridiculous customer service and should have listened to the poor reviews before buying it. At this point I just want my money back as it took me a while to be able to pay for it. Tracking number is also fake and it’s constantly saying it’s at the airport, then leaving the airport, then back at the airport. I will be also raising this to my credit card company as this company is fake
30 april 2025
Review zonder uitnodiging
Antwoord van Senarah
Hi there, we’re truly sorry for the delay and the frustration it’s caused. We completely understand how upsetting this experience has been, especially after saving up for your purchase. We did respond to your email—please check your spam or junk folder in case it landed there by mistake.
We’re actively looking into your tracking issue and will make this right for you. Your trust means everything to us, and we deeply apologize for letting you down here. Please reply to our email or reach out again so we can sort this out as quickly as possible.
SCAM!! Do not order!!
SCAM!! Do not order!! Placed an order over a month ago, money has been taken from my account but I’ve had no email confirmations and no delivery! I have tried emailing them twice and using their contact form with no response! Will need to now take this up with my bank to try and get the money returned to me! Disgusting company!
10 april 2025
Review zonder uitnodiging
Antwoord van Senarah
We’re really sorry to hear about your experience—we completely understand your frustration. We did reply to your emails, so please check your spam or junk folder just in case our message ended up there.
We’ve also looked into your order and can confirm it was returned to sender due to an insufficient address. A full refund has already been issued back to your original payment method.
We truly apologize for the inconvenience and are always here to help if you have any further questions or concerns.
Antwoord van Senarah
So glad to hear that—you just made our day! Thanks so much for the love and support 💛 If you ever need anything, we’re here for you.
Great help
Baby is 7 months old so maybe still a little bit too small for it, leans forward a lot BUT she absolutely loves it, being part of everything as it’s much easier to carry her around like that. Less strain on the body. I feel like it will be even better when she gets a little bit older.
15 mei 2025
Review zonder uitnodiging
Antwoord van Senarah
Thanks so much for your review! We're so glad to hear your little one loves being part of everything—that’s exactly what we hope for. It sounds like you're both getting the hang of it, and yes, it should feel even more natural as she grows a bit more. We're happy it's helping take the strain off your body too. Thanks again for sharing your experience!
I’m 50/50 on whether of not I would…
I’m 50/50 on whether of not I would recommend Thai product after reading the reviews and receiving my items..
I didn’t get any shipping updates and I had no tracking so I was partly worried this was a scam.. however I ordered two slings and they both came in around 10 days which was quick compared to what the reviews said so I expected it to be longer
I personally love the slings and how the fit with me and my one year old.. I wouldn’t say that you can use them “hands free” but it really helps support their weight! Also doesn’t pull on your back which is the problem I found with carriers before!!
Secondly there was a few threads out of place.. which isn’t a big deal but if I was to pay “full price” I would be extremely disappointed because they are not cheap carriers
My main issue was the AWFUL smell that came out of both packets when opening! I was so so shocked and NOONE should ever have to open a packet to that smell
13 mei 2025
Review zonder uitnodiging
Antwoord van Senarah
Hi there, thanks so much for your honest feedback. We're really glad to hear you and your little one are enjoying the slings and that they help with back support—this means a lot to us. We're truly sorry about the lack of tracking updates and especially the smell on arrival—that's absolutely not the experience we want for anyone. We’re actively working on improving both our shipping communication and quality control, and your feedback helps push that forward. Thank you again for giving us a try!
Don’t be scammed
Wish I had read the reviews before I purchased two carriers and lost my money because I was scammed. Despite all my efforts reaching out to Senarah’s customer service, I have yet to receive a response on where my order from over 2 weeks ago is or an actual legit tracking number. However, they have no problem sending me emails to ask how my experience was. So here ya go. Absolutely terrible.
5/27 Update:
I received the carriers and they are super convenient and easy to use. However, the shipping was extremely long and “fast shipping” should not be advertised on the website.
12 mei 2025
Review zonder uitnodiging
Antwoord van Senarah
We're truly sorry to hear about your experience and completely understand your frustration. We want to assure you that we are a legitimate business and are currently experiencing an issue with the contact page on our website, which may have prevented your messages from reaching us.
Please reach out to us directly at hello@senarah.com so we can assist you as soon as possible with your order and provide a proper update, including tracking details.
We sincerely apologize for the delay and any inconvenience this has caused. Resolving this for you is our top priority, and we appreciate your patience while we work through this technical issue.
SCAM
SCAM
AVOID
Ordered a carrier from them after being sucked in by social media. Emailed several times for an update as to where it is, no reply. No update on tracking since April 7th! Don't waste your money like i have done without receiving the item
7 april 2025
Review zonder uitnodiging
Antwoord van Senarah
We're truly sorry to hear about your experience and understand how frustrating this must be. We want to assure you that this is not the experience we aim to deliver.
Unfortunately, we’re currently experiencing an issue with the contact page on our website, which may be why your messages haven’t reached us. We sincerely apologize for the inconvenience.
Please reach out to us directly at hello@senarah.com so we can urgently look into your order and provide a resolution.
Thank you for bringing this to our attention — we’re here to help and will make this right.
Been weeks now and still no delivery
Been weeks now and still no delivery. Received an email saying it was “in my city and would be delivered in 1-3 days and that was 5 days ago now. This company seems to be a scam.. they don’t respond to emails either when I asked them twice for a REAL tracking number rather than the B.S. website tracking they give you when you use your order number. It all seems way too shady. I think they stole my money!
13 mei 2025
Review zonder uitnodiging
Antwoord van Senarah
We're truly sorry for the delay and the frustration this has caused — we completely understand how upsetting this situation must be.
Your order is absolutely not lost or forgotten, and we can assure you we are not a scam. It’s clear that we failed to meet your expectations with communication and shipping updates, and for that, we deeply apologize.
We’re currently investigating what caused the holdup after the package arrived in your city, and we’ll follow up with you directly with a real-time update and tracking details. Please also check your inbox for a direct message from us — we want to make this right.
Thank you for your patience, and again, we’re very sorry for the experience you’ve had so far. We’re committed to resolving this as quickly as possible.
SCAMMERS
I don’t believe this is a legitimate company, and feel that I’ve been scammed. I was influenced by the Instagram ads to purchase this product being a first time mom and liking the idea of this product to help carry my baby around. I was provided with an order number, and when I went to track it they sent me to a weird tracking app that was for purchase. I then received an email my order was in my town, and would be delivered in 1-3 days and I must be home to receive it. When 5 days went by I reached out and their customer service provided me a different order number and stated my order was delivered. However, it was to a NY address and the “screenshot” of the delivery was not my house. I let them know that I live in Michigan, my address was verified before ordering, and the email I had previously received stated it was in Michigan. They again stated my order was delivered with the wrong order number.
They have not provided me any information about my actual order. I reached out to my CC company to report this as a fraudulent company and purchase.
I received an email today asking about my experience. If you click “Not Satisfied” it takes you to a Google Form. If you click “Very Happy” it brings you to Trust Pilot. I don’t believe the positive reviews are real.
I’m writing this review in hopes others see it and don’t fall victim to this company. Don’t waste your time and money. You’d be better off ordering a sling from Amazon.
12 mei 2025
Review zonder uitnodiging
Antwoord van Senarah
We’re so sorry for the mix-up — it looks like we mistakenly sent you order details that belonged to another customer with the same name, as your message didn’t include an order number. That was completely our error, and we truly apologize for the confusion.
After reviewing your actual order, we confirmed that it was unfortunately lost in transit. We've already processed a full refund, and you should see it reflected in your account shortly.
We also sent you an email with all the details, so please check your inbox and spam folder just in case it landed there.
We’re very sorry for the inconvenience and truly appreciate your understanding. If there’s anything else we can do to help, we’re here for you.
Amazing carrier and sooooo handy!!
Amazing carrier and sooooo handy!!! Been using it every day since we bought it. So easy to use and my daughter loves it too :)
9 mei 2025
Review zonder uitnodiging
Antwoord van Senarah
Thank you so much for your kind words! We’re thrilled to hear that you and your daughter are loving the carrier—and that it's become part of your everyday routine! 😊 Making life a little easier (and comfier) for parents like you is exactly why we do what we do.
5 stars!!
5 stars!!! ⭐️⭐️⭐️⭐️⭐️
My carriers arrived today and I am so happy with them! I looked at a lot of carriers that were very expensive and I didn’t think they looked very good. When the Senarah ones arrived today I tested it on my toddler and I’ve never seen her so comfortable in a carrier! She was never sure of them but this one she loves. Just the right amount of comfort for her whilst giving me the support to carry her at times. I love the safety strap on it and I just know it’s going to come in so handy when we’re out and about and she gets tired. It’s absolutely not a hands free carrier but a carry support for you! Weight is distributed really well and so easy to use! Wish I had bought one earlier!
The tracking information wasn’t always up to date and I found it was a couple days behind but it still gave an estimated delivery day that was bang on! Thank you!
8 mei 2025
Review zonder uitnodiging
Antwoord van Senarah
Thank you so much for this thoughtful review — it means the world to us! We're absolutely thrilled to hear that your little one is happy and comfortable in the carrier (and that you're feeling supported too — literally!). That’s exactly what we hoped for when designing it, so hearing your experience is incredibly rewarding.
We really appreciate your honest note about the tracking updates as well. We know how important it is to stay in the loop, and while we're glad the delivery was spot on, we’ll definitely look into ways we can improve the real-time tracking side of things.
Wishing you and your toddler lots of happy adventures together — we’re so grateful you gave Senarah a try!
Convenient and Comfortable
This carrier is the most convenient and most comfortable by far. It is still a bit loose on the top of the child's back, but overall, very secure. Both my toddlers enjoy sitting in it.
8 mei 2025
Review zonder uitnodiging
Antwoord van Senarah
Thank you so much for taking the time to share your experience! We're really glad to hear the carrier has been a comfortable and convenient solution for you—and that both your toddlers enjoy it too. That’s a big win in our book!
We appreciate your feedback about the fit around the top of the back—it’s helpful insight, and we’ll definitely keep that in mind as we continue improving our designs.
Makes everything so much easier
Makes everything so much easier , pooping into the shops etc. no straps , no buckles, toddler can just jump in and out
6 mei 2025
Review zonder uitnodiging
I'm really happy with our new carrier
I'm really happy with our new carrier. It took approximately 2 weeks to arrive. I find it very easy to use and very comfortable.
6 mei 2025
Review zonder uitnodiging
Antwoord van Senarah
Thanks so much for your review! We’re really glad to hear you’re happy with your new carrier and that it’s both comfortable and easy to use — that’s exactly what we hope for. Appreciate your patience with the shipping time too.
Carry assist - not carrier. Very happy but a bit pricey.
3.5 really! It's NOT a carrier - there are some misleading claims on the website. It's really not hands free.
HOWEVER - I love how easy it is to get on and off (had a ring sling and she wants to be up and down too much to be worth the faff.) the shoulder strap is thicker and wider than many on Amazon and if worn properly really does spread the weight so it's so much more comfortable than just holding my 2.5yr old. She wants to be held all the time and my arms were dying.
You can't use it long distance but then that's not what I want it for. If yours is super squirmy, probably not for you. It's a little expensive really - does feel a bit cheaply made but I'm very pleased with it overall.
6 mei 2025
Review zonder uitnodiging
Antwoord van Senarah
Thanks so much for the thoughtful and honest review — we really appreciate you taking the time to share both the pros and the cons. We hear you on the hands-free aspect and will definitely take a closer look at how we word things on the site to make sure expectations are clear. That said, we're so glad to hear it's made a difference in your day-to-day, especially with a little one who wants to be up and down constantly (we get it — toddlers have their own agenda!). It's great to know it's more comfortable for you than other options you've tried. Your feedback on quality and pricing is noted and really valuable as we continue to improve. Thanks again for giving it a shot and for your balanced take!
This is absolutely a scam
This is absolutely a scam - fake tracking and no replies from the store in regard to my missing parcel. All Instagram comments having similar issues. DO NOT BUY FROM HERE. Wasted £40. Do not believe these fake reviews honestly, if you want real reviews check real people’s comments on Instagram comments of their page
4 mei 2025
Review zonder uitnodiging
Antwoord van Senarah
We're truly sorry to hear about your frustration. We’ve replied to all of your emails and have sent you the necessary information regarding your order once it was delivered. Please kindly check your inbox, as well as your spam folder, for our responses. We take all customer concerns seriously and want to ensure that your issue is fully addressed.
If you’re still having trouble locating the details, feel free to reach out again, and we’ll be happy to assist you further. We truly value your feedback and want to resolve this as quickly as possible.
Antwoord van Senarah
Thank you so much for the kind words! We're thrilled to hear you found everything easy to use and that you're loving it. If you ever need anything or have feedback, we're always here. 💛
Happy mom-and toddler
Small simple design that’s also the most comfortable sling I’ve tried. Would recommend!
3 mei 2025
Review zonder uitnodiging
Antwoord van Senarah
Thank you so much for your kind words! We're thrilled to hear that you find the design simple yet super comfortable—exactly what we aim for. Your recommendation means a lot to us!
Super happy with the product
Super happy with the product! Easy to put on, small enough to carry in a bag, perfect for quick stops with my 11 months old
1 mei 2025
Review zonder uitnodiging
Antwoord van Senarah
Thank you so much for your lovely feedback! We're thrilled to hear you're enjoying the carrier — especially how easy and convenient it is for those quick outings with your little one. If you ever need anything else, we're always here to help!
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