Awful customer service and communication I ordered two Senarah toddler carriers; the order was approved. The items did not arrive on time and I followed up with 3 emails asking for an update but r... Toon meer
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Lees wat reviewers zeggen
Fifteen-pound, six months, gentle spirited baby and grandmother had a good time using. We'll practice a little more as she grows, adjusting to a too-narrow seat for her and getting the strap placemen... Toon meer
Bedrijf heeft geantwoord
Love the product easy to use and comfortable. Delivery was about 2 weeks. Only issue I've had is to tighten or loosen the buckle doesn't move freely. So you have to change without them in carrier... Toon meer
Bedrijf heeft geantwoord
Very happy with our purchase! Our daughter has a brain injury so would always be in a pushchair! This gives us another option , it’s absolutely brilliant I couldn’t have asked for a better toddler c... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Kinderwinkel
- ook in
- Babywinkel
Geschreven door het bedrijf
Eliminate back pain with our unique toddler carrier design👶
Contactgegevens
Verenigd Koninkrijk
- senarah.com
2,8
Gemiddeld
401 reviews
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Heeft 9% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Easy to use
Great easy to use carrier for 17 month old who wants to be carried ALL THE TIME. so really helps give my arms a break.
3 maart 2025
Review zonder uitnodiging
Antwoord van Senarah
Thank you so much for your lovely review! We're so glad to hear the carrier is making life a little easier with your 17-month-old — those little ones sure do love being close! 😊
It means a lot to us to know it’s helping give your arms a well-deserved break. If you ever need anything or have questions down the line, we’re always here to help.
Wishing you and your little one many more comfy carries ahead!
Product seems OK
Product seems OK, however not clear that this item is coming a long way and this must have a significant CO2 impact, which also equates to over a week to get the item.
29 mei 2025
Review zonder uitnodiging
Antwoord van Senarah
Thanks so much for your honest feedback.
We’re glad to hear the product seems OK, but we completely understand your concern about the shipping distance and environmental impact. While we do our best to make this clear at checkout, we’ll definitely take your comment on board and look at how we can communicate it better moving forward.
Sustainability is something we’re actively working on—whether that’s improving our packaging, optimizing our supply chain, or exploring more local fulfillment options to reduce both CO2 and delivery time.
We really appreciate you taking the time to share your thoughts. Feedback like this helps us grow and do better.
Antwoord van Senarah
We're truly sorry to hear that you had a disappointing experience with our product. This is certainly not the standard we strive to maintain, and we’d like the opportunity to make things right.
Please reach out to us directly at hello@senarah.com with your order details so we can better understand the issue and work toward a resolution. Your feedback is important to us, and we're committed to improving based on your experience.
Ottimo aiuto
Ottimo aiuto
Comodo avere le mani libere per portare ad esempio le valigie mentre che hai la bimba in braccio. Spedizione più o meno veloce
28 mei 2025
Review zonder uitnodiging
Antwoord van Senarah
Thank you so much for your review! We're really glad to hear the hands-free design made things easier while traveling—that's exactly what we had in mind. We appreciate your note on shipping too and are always working to make that even faster. Thanks again for your support!
Pretty good
The carrier came within a week or so, with regular email updates.
It feels like good quality and so far has been good for around the house.
I find I can’t wear it too long without shoulder pain, and I wouldn’t say it ‘hands free’. My little wriggler would definitely throw himself out of it, but good for a bit of back and hip relief!
There was no info or guides in the bag when it arrived, which I think would be useful.
28 mei 2025
Review zonder uitnodiging
Antwoord van Senarah
Thanks so much for your honest feedback — we really appreciate you taking the time to share your experience!
We’re glad to hear the carrier arrived quickly and that it's been helpful around the house, especially for some back and hip relief (every bit helps with a little wriggler!).
We’re sorry to hear about the shoulder discomfort and lack of included instructions — you’re absolutely right, a guide would be really helpful and that’s something we’re actively working to improve. In the meantime, we have some video tutorials available on our website and social media that might help with tips for better support and comfort.
Arrived relatively quickly
Arrived relatively quickly. It's a huge help with my son who wants to stay often in my arms.
23 mei 2025
Review zonder uitnodiging
Antwoord van Senarah
Thank you so much for your review! We're really glad to hear the carrier has been a big help with your little one — it's exactly what we hoped it would do. If you ever have any questions or need tips on using it, feel free to reach out. Enjoy the extra snuggles and hands-free time! 💛
So far I love it
So far I love it. My daughter is under the age limit (8 months) but I have started wearing it around the house. It’s been super helpful as I can still use both my arms and tick off the chores when she’s wanting to be close to me.
24 mei 2025
Review zonder uitnodiging
Antwoord van Senarah
Thank you so much for your kind words! We're so glad to hear that the carrier has been helpful for you and your little one — especially during those clingy moments when you still need to get things done. Sounds like you're making it work perfectly! If you ever have any questions or need tips on using it as your daughter grows, we’re always here to help. 💛
Arrived very quickly and awesome quality
Arrived very quickly and awesome quality
16 mei 2025
Review zonder uitnodiging
Antwoord van Senarah
Thanks so much for your kind words! We're really glad to hear your order arrived quickly and that you're happy with the quality — that means a lot to us. If you ever have any questions or need support, we're always here to help! 💛
I really like the carrier!
I really like the carrier!! So easy to use!!
The only thing I didn’t like was the shipping time. Took longer than expected to arrive.
23 mei 2025
Review zonder uitnodiging
Antwoord van Senarah
Thank you so much for your kind words—we're thrilled to hear you're enjoying the carrier and finding it easy to use!
We’re really sorry to hear the shipping took longer than expected. We know how frustrating that can be, and we’re working hard to improve our delivery times so future orders arrive more promptly.
Thanks again for your support and patience—it truly means a lot to us!
Senarah toddler carrier in mint and pouch
I bought the Senarah mint. I had another sling carrier prior to that and I must admit if feel more comfortable with the senarah. You still have to manage your toddler when he moves around but for home use or short trip it is very handy. I also bought the pouch, although it is the right size for those maxi smartphone that we have those days, and don’t find it practical where it is located. But at least they try to find a solution
15 mei 2025
Review zonder uitnodiging
Antwoord van Senarah
Thanks so much for taking the time to leave a review!
We’re really glad to hear that you're finding the Senarah Mint more comfortable than your previous sling—it means a lot to us that it's been handy for home use and short trips. 😊
We also appreciate your honest feedback about the pouch. You're absolutely right—it’s designed with modern phones in mind, but we understand that the placement might not be ideal for everyone. We're always working to improve the design, so your input is genuinely helpful.
I regret not checking the reviews…
I regret not checking the reviews before. I bought their carrier and they have the promise of refund if you are not happy with the product.
I couldn't really use the product as the strap was too tight and myself and my toddler were uncomfortable - even adjusting the strap.
I messaged them and they proposed me to keep the product and give a 75% refund. I said that was fine because it would be quicker to get the money back instead of waiting until the product gets shipped back to China (yes, it's not a British company, you will have to ship back to China).
They told me they processed the refund. However, I've never received the money. I've contacted them to ask about it, they told me to wait 7 working days.
It's been almost one month and I didn't get the money back. They also stopped replying my emails.
Don't buy from them because it's a real scam.
29 april 2025
Review zonder uitnodiging
Antwoord van Senarah
We’re really sorry to hear about your experience and for any frustration caused.
We’d like to clarify that your refund was processed and deducted from our system on May 1st, and we also responded to your most recent email with these details. It’s possible our replies may have landed in your spam or junk folder, so we kindly ask you to check there as well.
If the refund hasn't appeared in your account yet, we recommend contacting your bank directly, as they may be able to trace the transaction or explain any delays on their end. We’re more than happy to provide the refund reference number if needed—just let us know.
We truly want to make sure you’re taken care of, and we’re here to assist in any way we can.
Great carrier for short term use
Happy with the product, exact same as on the photo. Easy to use. I use it mostly at home with my 12 months old and it's been a game changer for me!
I've tried to use it when I go out but it's not comfortable on a long run.. I prefer to use my regular carrier. This one is more for short term use on my opinion. Very happy with it!
13 mei 2025
Review zonder uitnodiging
Antwoord van Senarah
Thank you so much for your honest and thoughtful review! We're really glad to hear the carrier has been a game changer at home with your little one—that means a lot to us 💛
We totally understand that everyone’s comfort level can vary, especially during longer outings, and we appreciate you sharing how it works best for you. Feedback like yours helps us continue improving while also guiding other parents on what to expect.
Thanks again for giving us a try and for being part of the Senarah community!
Extremely comfortable for both me and…
Extremely comfortable for both me and my son who is 25 pounds. I wish I would had gotten it sooner. I will purchase a second one for sure.
20 mei 2025
Review zonder uitnodiging
Antwoord van Senarah
This made our day—thank you so much for your kind words! 🧡 We’re so happy to hear that the carrier has been comfortable for both you and your little one (25 pounds and thriving! 💪).
It really means a lot that you're already thinking of getting a second one. If you ever need help picking a new color or style, just let us know—we're always here for you.
Wishing you and your son many more cozy adventures together!
Overall great purchase! But baby’s age is important
Overall great purchase. Does what it needs to do. Only thing is my kid is 5 months old and I feel she’s a bit to small for it. I can’t have her on my hip as shown and have her more on my side with the sling super tight. I still need to hold her with my arm because she could fall backwards and I worry that the seat part could slip off from under her. That being said, it still helps a lot, I can get most task done with her on my side, and I know once she’s older this will be a game changer! Just keep in mind how old your child is.
5 mei 2025
Review zonder uitnodiging
Antwoord van Senarah
Thank you so much for your honest review—we really appreciate you sharing your experience!
It’s great to hear the carrier has been helpful for getting things done, even if you're still needing a bit of extra support with your little one. At 5 months, some babies are just starting to feel secure in a hip carry, and every child develops at their own pace. You're absolutely right—once she grows just a bit more, the carrier should feel a lot more stable and natural to use hands-free.
We truly value your feedback and we’re always here if you have any questions or need tips for adjusting the fit. Thanks again for giving us a try—we're so glad it's helping even now, and we hope it becomes even more of a game changer in the months ahead! 💛
Great all around product
Arrived relatively quickly, and got updates throught re delivery progress. Product is so easy to use and comfortable I'm surprised I didn't get it before. It got really difficult getting anything done when the little one just wants to be held and this is a great solution. Not the cheapest option available on the market. Definitely recommend though!
12 mei 2025
Review zonder uitnodiging
Antwoord van Senarah
Thank you so much for your lovely review! We're really glad to hear your order arrived quickly and that you found the updates helpful along the way.
It makes us so happy to know the carrier has made life a little easier—especially during those clingy moments when your little one just wants to be close 🥰 You're absolutely right, it's such a game-changer for getting things done while still keeping baby snug and happy.
Really amazing carrier
Really amazing carrier! I am not the type of person to usually buy these sorts of products but I am seeing so many benefits already from having bought this plus will be very handy for going through airport when going on holiday.
20 mei 2025
Review zonder uitnodiging
Antwoord van Senarah
Thank you so much for your kind words—it truly means a lot to us! We're so happy to hear that the carrier has been a pleasant surprise and is already making things easier for you. 🙌
It’s especially great to know it’ll be helpful for your travels—we designed it with exactly that kind of everyday convenience in mind. Wishing you a smooth and stress-free airport experience and an amazing holiday ahead! 🌍✈️
This company is a scam
This company is a scam! Don’t order. I ordered this for my daughter in law. She never received it. I have reached out to the “customer support” on three different occasions and still no response. I’ve read that this is common practice for this company. Save your money and don’t waste your time! Oh, and no phone number to call….i wonder why.
19 mei 2025
Review zonder uitnodiging
Antwoord van Senarah
We’re genuinely sorry to hear about your experience, and we completely understand how frustrating this must be—especially when the order was meant as a gift.
I want to assure you that we have responded to all of your emails, but it looks like our replies may not have reached your inbox. Please check your spam or junk folder, as they sometimes end up there by mistake.
Your order is currently in transit and is expected to arrive at your local hub soon for final delivery processing. We’ve also sent your tracking details via email so you can follow its progress step-by-step.
We know the lack of a phone line can be inconvenient, but we’re here to support you every day via email and social platforms, and we’ll always do our best to help.
Thanks for your patience—we’re here to make sure this gets sorted.
Lightweight and handy
Only received it a few days ago but so far loving it. My 2 year old always wants carried but hates back or front carrying so this has really helped with the pressure. I put my 4yo in it for a little test and he also loved it but definitely too heavy for long term use. Lightweight, so easily packed to bring with me wherever we go. Seems good quality and can pull up at the back to give little one a bit more back support.
19 mei 2025
Review zonder uitnodiging
Antwoord van Senarah
Thank you so much for taking the time to share this! We're really happy to hear the carrier is already making things easier for you and your little one — especially with your 2-year-old wanting to be carried so often (we totally get that!).
Great to know you gave it a test with your 4-year-old too — while it's definitely more suited for younger kiddos, it’s nice to hear it held up for a quick carry. And yes, we designed it to be lightweight and easy to pack so you can take it anywhere without the bulk.
Thanks again for the kind words and feedback on the back support — it means a lot. If you ever need anything or have questions down the line, we’re always here to help 💛
SCAM- never delivered
Do not waste your money, this company is a SCAM. I order my carrier over a month ago. I received several bullshit tracking emails from the company and then one almost 2 weeks ago stating my order was in my city and out for delivery. When I never received it, I sent a follow up email which they replied to saying that due to tariffs there was a delay in shipping. Ok then why did I receive that first email stating my order was out for delivery ??
I still never received it, and no one has responded to me. I’m going to have to work on fighting them for my money back. Don’t waste your time or hard earned money on this company, order from a reliable company instead.
18 april 2025
Review zonder uitnodiging
Antwoord van Senarah
We’re very sorry for the delay and truly understand your frustration. Please know we’ve already sent you an email with an update on your order, including your USPS tracking number, which shows your package is scheduled to be delivered on May 21st.
We completely understand how misleading it must have felt to receive an "out for delivery" status earlier, and we sincerely apologize for the confusion caused by the tracking updates. These messages are generated by the logistics system and, in rare cases, can be incorrect—especially during international processing delays or customs holds.
We’re doing our best to support you through this, and we’ll be resending the tracking email today in case you missed it. Please also check your spam or junk folder, as sometimes our replies may land there.
Again, we're truly sorry for the inconvenience and are here to help until your order is safely in your hands.
Parcel never arrived
Parcel never arrived, tracking not updated in weeks and no response when contacted to ask for a refund. Several other reviews state the same, do not order from this company. SCAM.
18 mei 2025
Review zonder uitnodiging
Antwoord van Senarah
We’re very sorry to hear about your experience and understand how frustrating this must be.
Please know that we did respond to your email regarding your lost order and asked whether you’d prefer a reshipment or refund, but it seems you may not have seen our message. No worries—we’re going ahead and issuing you a full refund for the inconvenience.
We’ll also be resending the email today, so please check your inbox and spam folder, just in case it was filtered there.
We truly apologize for the delay and any concern this has caused. We're here to make it right and appreciate your patience.
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