Awful customer service and communication I ordered two Senarah toddler carriers; the order was approved. The items did not arrive on time and I followed up with 3 emails asking for an update but r... Toon meer
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Fifteen-pound, six months, gentle spirited baby and grandmother had a good time using. We'll practice a little more as she grows, adjusting to a too-narrow seat for her and getting the strap placemen... Toon meer
Bedrijf heeft geantwoord
Love the product easy to use and comfortable. Delivery was about 2 weeks. Only issue I've had is to tighten or loosen the buckle doesn't move freely. So you have to change without them in carrier... Toon meer
Bedrijf heeft geantwoord
Very happy with our purchase! Our daughter has a brain injury so would always be in a pushchair! This gives us another option , it’s absolutely brilliant I couldn’t have asked for a better toddler c... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Kinderwinkel
- ook in
- Babywinkel
Geschreven door het bedrijf
Eliminate back pain with our unique toddler carrier design👶
Contactgegevens
Verenigd Koninkrijk
- senarah.com
2,8
Gemiddeld
401 reviews
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Heeft 9% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Love this wrap
Love this wrap. I use it for my 9 month old and it is so easy to wear and saves my back.
6 juni 2025
Review zonder uitnodiging
Antwoord van Senarah
So glad to hear that! It’s awesome to know it’s been comfy for both you and your little one, and saving your back is a total win. Thanks for sharing the love! 💛
I love my new toddler carrier
I love my new toddler carrier, yes the delivery was a bit slow, probably because it's coming from China, but overall I'm super pleased with the product, no complaints about the company!
2 april 2025
Review zonder uitnodiging
Antwoord van Senarah
Thank you so much for your kind words and understanding! We’re really glad to hear you’re loving the toddler carrier, that means a lot to us. Apologies again for the delay in delivery; international shipping can take a bit longer at times, but we’re working on improving that. Thanks for your support and for taking the time to leave a review!
Overall useful carrier and easy ordering
Ordering and receiving went well… the carrier is easy to use. It’s great when I’m taking care of my grandsons!
20 juni 2025
Review zonder uitnodiging
Antwoord van Senarah
Thanks so much for your kind words! We're really glad to hear everything went smoothly with your order and that the carrier is making life a bit easier while you're with your grandsons, that means a lot. Appreciate you taking the time to share this!
Worth buying
Amazing Product. Good support for lower back. I was unable to carry my baby for more than 15 min because of back pain. With the carrier, the impact on lower back is reduced and I can carry my baby for long time.
1 juni 2025
Review zonder uitnodiging
Antwoord van Senarah
Thank you so much for sharing this! We're really happy to hear the carrier has made such a difference for your back and that you're now able to enjoy longer snuggles with your little one. That’s exactly what we hoped for when designing it! 💛
So far it’s been great
So far it’s been great. So much that she wants to sit in it all day
It has worked great for us when we are out and she won’t sit in the stroller
18 juni 2025
Review zonder uitnodiging
Antwoord van Senarah
That’s so sweet, sounds like she’s really loving it! We're glad it's been such a helpful go-to, especially when the stroller just isn't cutting it. Thanks for sharing your experience with us! 😊
Money stolen out of account
Money stolen out of account - one purchase made and money taken out in two separate transactions. Refusal to put money back into account and no phone number provided to try and resolve matter. Product did arrive but awful cheap quality. Total scam. Don't do it.
8 mei 2025
Review zonder uitnodiging
Antwoord van Senarah
We’re really sorry to hear about your experience, that’s definitely not the kind of impression we want to leave. We take these concerns seriously and would love the chance to make things right. Please reach out to our support team via email hello@senarah.com so we can look into what happened and help resolve it properly.
It definitely eases back pain with…
It definitely eases back pain with carrying but I thought the quality of the fabric would be different.
16 juni 2025
Review zonder uitnodiging
Antwoord van Senarah
Thanks so much for your honest feedback!
We're really glad to hear it's helped with back pain, that's exactly what we aim for. As for the fabric, we appreciate you sharing your thoughts. We're always working to improve, and your input truly helps us do that.
Actually stylish!
I love how sleek this carrier looks, it doesn’t scream “baby gear.” It matches my outfits and doesn’t feel bulky at all. Finally, a practical carrier that doesn’t ruin my whole look.
5 juni 2025
Review zonder uitnodiging
Antwoord van Senarah
Thanks so much for your review! We're so glad to hear you're loving the sleek look of the carrier, we definitely wanted something that’s both functional and stylish. It's awesome to know it fits right in with your outfits without feeling bulky. Appreciate you sharing your experience! 💛
Game-changer for travel
Took this on our trip to Spain and it was a lifesaver at the airport. So easy to pop my toddler in and out while juggling bags. It folds up small, weighs nothing, and kept my hands free the whole time.
10 juni 2025
Review zonder uitnodiging
Antwoord van Senarah
Thanks so much for sharing this! We're really glad to hear the carrier made your trip to Spain a little easier, especially during those hectic airport moments! Love that it helped keep your hands free while managing everything else. Safe travels and thanks again for the kind words!
Cheap AliExpress carrier costs £6! READ ON.
This carrier has been endorsed by fake reviewers that know no better. It is a cheap made product from CHINA and is sold on AliExpress and I’ve found it on there for £6.67!! They also ship for free. This company, Senarah, are a glorified reseller charging £62 plus £3.50 shipping on an item from China that costs £6.67. The item came in a plain bag with a Chinese sticker on it & outer packaging was Senarah which proves it’s not their item and is a shoddy Chinese carrier being sold as a luxury product. They’ve admitted it’s from overseas when I asked for a refund. They ignored my requests of wanting a 100% refund, offering me 35%. I politely declined and again mentioned I want 100%, they responded again saying they’d give me 75%. I then had to threaten my consumer rights and a negative review so they agreed to a full refund however will DEDUCT 7% due to the cost of shipping from overseas…. A shipping I already paid when I purchased the item and paid £3.50 to ship! They are a SCAM and SCUMMY company. Avoid like the plague! And regarding the product, your child WILL fall through and if not through, they’re going to snap their spine as there’s no support whatsoever for their back and they hang backwards unless you keep an arm over them - which defeats the purpose of a carrier that should be helping you carry a child/baby hands free. This item is NOT safe and on top of that good luck getting your money back from a company that advertises 90 days money back guarantee. Also they want YOU to pay returns for THEIR gobsh!te faulty product. This entire thing has dragged on for around 5 days now just to get a refund. And the tracking from ‘Yodel’ also confirms it’s from China as I can see how many times it had to clear customs from China. Buying a £6 carrier & sticking a Senarah label on it they charge £62. But a dog in a pigs costume is still a dog and this product is a shoddy Chinese product that you’re paying premium prices for! AVOID AVOID AVOID!! OH ALSO YOU WILL WAIT AT LEAST OVER 1 WEEK FOR THE ITEM BECAUSE IT IS FROM CHINA!
2 juni 2025
Review zonder uitnodiging
Antwoord van Senarah
We're really sorry to hear how disappointed you are, that’s definitely not the experience we want for anyone. We understand your frustration and appreciate you taking the time to share such detailed feedback.
To clarify a few things: like many brands today, our products are manufactured overseas, but we work closely with our suppliers to ensure the quality and safety of everything we sell. We understand that this may not have met your expectations, and we’re truly sorry it felt misleading.
We also want to assure you that our refund and return policies are clearly stated on our site, and we try to be as fair as possible when resolving concerns. We’re glad we were able to reach a resolution in your case, even if it took more time than it should have, we’re working to make that process smoother for future customers.
Again, we’re sorry that your experience didn’t go as expected, and we truly appreciate the feedback. It helps us improve. If there's anything else we can do to make this right, feel free to reach out.
Really comfortable
Really comfortable, easy to use. My daughter seems to love it as well!
The carrier itself is great quality
9 juni 2025
Review zonder uitnodiging
Antwoord van Senarah
Thank you so much for the kind words! We're thrilled to hear that both you and your daughter are loving the carrier, comfort and ease of use are exactly what we aim for. It means a lot to know the quality is hitting the mark for you too.
Wishing you lots of cozy, hands-free moments ahead! 💛
Great carrier, useless storage bag
I really love this carrier. My 15 month old daughter brings the carrier to me often, asking to be carried. The carrier doesn’t make it significantly easier or lighter to carry her, but it does allow me to have an extra hand free, which is a plus. I use it around the house, and keep a second one in the car and use it when I need to quickly run into a store. (There was a special offer to purchase a second carrier at a steep discount after I made my first purchase.) However, the mini storage bag is useless and I would not recommend it. The bag is so small, a single diaper won’t fit. Senarah offered me a significant refund to keep the item. They were consistently quick to respond via email.
1 juni 2025
Review zonder uitnodiging
Antwoord van Senarah
Thank you so much for sharing your experience, we’re really glad to hear that you and your little one are enjoying the carrier! It’s the sweetest thing to imagine your daughter bringing it to you, that totally made our day 🥹💛
We also really appreciate your honest feedback about the mini storage bag. We’re always looking for ways to improve, and thoughtful insights like yours help us make better products for parents like you.
It means a lot that you took the time to leave a review, and we're so happy our team could support you quickly along the way. If you ever need anything or have more ideas for us, don’t hesitate to reach out!
Excellent product
Love this carrier so much. Ordering another one for our other child. Very comfortable and easy to use. 😃
10 juni 2025
Review zonder uitnodiging
Antwoord van Senarah
Thank you so much for the lovely review! We're thrilled to hear you're loving the carrier, and even more excited that you're getting a second one for your other little one 🥰
Comfort and ease of use are exactly what we aim for, so it means a lot to know it's working so well for your family.
Wish I’d bought this sooner
Wish I’d bought this sooner! You won’t regret it! For a clingy mummy’s girl this has been amazing! Quick postage to uk
9 juni 2025
Review zonder uitnodiging
Antwoord van Senarah
Thank you so much for your lovely review! We're really glad to hear the carrier has made things easier for you and your little one. It means a lot to us that you’re happy with the product and the delivery time. If you ever need anything else, we’re always here to help!
We have loved our carrier
We have loved our carrier! It is great for both boys. I think if I had to ask for something else it would be a pocket for keys. But we truly love it and use it every day
8 juni 2025
Review zonder uitnodiging
Antwoord van Senarah
Hi! Thank you so much for the kind words. We’re so happy to hear the carrier has been a great fit for both of your boys and that you're using it daily. We really appreciate your feedback about adding a pocket for keys. That’s a great suggestion and we’ll definitely pass it along to our team.
Perfect for us!
07927:
Perfect
I bought one carrier for myself and my 1.5 year old because he’s a big guy but loves to be held so it was perfect for me. I got a deal on the second one and it worked out perfect for a coworker who is having a baby in two months so she can have it on hand when the time comes for her. Easy to use and my toddler loves it.
5 juni 2025
Review zonder uitnodiging
Antwoord van Senarah
Thank you so much for the lovely review. We’re really glad to hear the carrier has been helpful for you and your little one. It’s awesome that you were able to gift the second one too. We hope your coworker loves it just as much when her baby arrives.
Great product!!!
I just got it so haven’t used a ton yet! But I have a 1 year old and a 3 year old and just trying it out it’s so much nicer than the cheap Amazon ones. Great product definitely hands free, my son absolutely loved it!
5 juni 2025
Review zonder uitnodiging
Antwoord van Senarah
Thank you so much for your review! We're really glad to hear you're already loving it and that your son is too. It means a lot to us to know it's making things easier for you, especially with two little ones. If you ever have any questions as you use it more, feel free to reach out. We're always here to help.
Clasp gave way, 1 year old could've been serious injured
I received my senarah carrier on the 12th February, initially I was very impressed, however last week I was securing my 1 year old and as I tightened her in the clasp gave way causing the carrier to completely fail and come apart, thank god I was holding on to her at the time otherwise she would've fell and ended up seriously injured.
I contacted customer service to report this and they couldn't have cared anyless, all they have said is that as I received my order on the 12th February and it was now the 3rd of June it was over their 90 day returns or refund policy (it has been 111 days) not that that is even important to be honest as the safety of my child was put at severe risk and the safety of other children could be at severe risk.
This carrier is advertised as hand free carrying and I would seriously advise anyone who has brought this to never ever carry their child hands free with this as if the clasp gives way and you are hands free your child would be at serious risk of injury.
There is no safety feature around the clasp either so once it comes apart there is nothing to stop the child from plummeting down to the ground, poor design for safety.
Customer service sucks and I wish I never brought this carrier. I would not recommend this carrier or company to anyone.
3 juni 2025
Review zonder uitnodiging
Antwoord van Senarah
We’re truly sorry to hear about your experience and we completely understand how upsetting this situation must have been. The safety of every parent and child who uses our products is extremely important to us, and we take your feedback seriously.
We’ve looked into your case and can confirm that your order was received 111 days before the report. While we absolutely understand your concern, our store policy clearly states a 90-day window for returns or warranty claims. We do our best to be fair and consistent for all of our customers by adhering to this policy.
That said, your comments about the clasp design have been passed along to our product team for further review, and we appreciate you bringing this to our attention. We always welcome feedback, even critical, but we kindly ask that it’s shared respectfully so we can continue supporting all of our customers in a constructive environment.
Great product works really well
Great product works really well. I had previously used a much more expensive brand from the high street that didn’t work as well and was twice the price. Definitely recommend this carrier!
4 juni 2025
Review zonder uitnodiging
Antwoord van Senarah
Thank you so much for your kind words! We're thrilled to hear that you're loving the carrier and that it outperformed even the pricier alternatives — that really means a lot to us. 💛
Your recommendation truly helps, and we're so glad our product could make things easier (and more comfortable!) for you. If you ever need anything, we're just a message away!
Easy & comfortable to wear.
Took a little longer to arrive than expected but very happy with the product. Easy & comfortable to wear. Makes life with a baby just that little easier.
2 juni 2025
Review zonder uitnodiging
Antwoord van Senarah
Thank you so much for your lovely review! We're really glad to hear you're enjoying the carrier and that it's made life a bit easier with your little one — that means a lot to us.
We truly appreciate your patience with the delivery delay and are happy the product was worth the wait. If you ever need anything or have questions down the road, we’re always here to help.
Wishing you and your baby lots of cozy moments ahead! 💛
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