Sensum Scents Reviews 

Love these diffusers and oils.Customer Support excellent.

The scents are lovely but in my opinion, the Sensum brand is totally overpriced. My diffuser has stopped working after about two years. Considering it was nearly £80, I’m disappointed. Won’t be buying another one and hopefully a cheaper one will last just as long. It’s made of cheap plastic.

I had a problem with sensum around a month after purchase. Contacted customer care team staff member Robert was quick to fix the problem. Excellent customer service and products!

I cannot understand how this company has received so many good reviews when I cannot even get a reply to three emails and two Facebook messages.
I received one reply saying my email had gone into their spam account and they would get back to me, they didn't. The question is, if they can take time to reply with a story like "your email is in our spam" why not just reply to my email and sort the issue? It is not that difficult. I have been a customer of this company for many years and also have recommended them to friends and family and have given them a fair amount of business. I am very disappointed in their lack of customer service. Why do businesses these days think it is alright to take money from a customer and then never bother to care, reply or try and assist with a problem afterwards. Disappointing and time for me to move on. I would not be happy to recommend them or give them any more business.

Very Happy With My Special offer ..2 for £30 ..A fantastic Offer . love my Diffusers .

Great scent, not too overpowering and it s great suing the timer. The Fragrance lingers for a long time even after the diffuser had stopped!

Having emailed Sensum the full experience from start to finish was so smooth & professional, I had a problem with my diffuser & Robert quickly rectified the problem by sending me a replacement diffuser I’m so very grateful for the understanding & kindness from Sensum really appreciate your help Robert thank you once again to the Sensum team

Amazing scents, love these products

I’ve given 5 stars because I absolutely love the actual product However your website is abysmal When I was trying to make my order it kept crashing I must have tried to make the order about 10 times before I was successful

Always easy to purchase. Simply great scents,

This is absolutely top class. From packaging to the style of the bottles and the scent. If you want something that is stylish and that looks glamorous then this is exactly what you are looking.. Might seem a bit pricey for a reed diffuser but it is worth every single penny .. it carries the ‘WOW’ factor

Have all the scents they are all amazing..gave a couple away as gifts to friends and they loved them..will definitely be buying more glad a tried them now as a wasn’t sure as a didn’t know what they would smell like..well definitely wasn’t disappointed glad a got them now

Signature scent is amazing 😍my whole house smells of it love love love it thank u Sensum

Great company products are amazing and they deliver promptly. Will recommend to all family and friends. 5*****

Fast and perfect delivery

Before I start I know I’m going to sound as though I work for SS but I don’t …. I’m a nurse and I first discovered SS during Covid when they donated loads of diffusers to the hospitals for us to place in our wellness rooms. Since then I am a very regular purchaser of all things Sensum Scents.

I cannot recommend Sensum Scents enough. I have several diffusers and the oils are my absolute go to for making my house smell incredible - African Sunset, Indian Summer and Brazilian Nights are my favourite although I love them all so you cannot go wrong with any scent you choose.

I have recently bought the reed diffusers which are amazing, they come in a very luxurious box and are packaged beautifully and make perfect gifts as well as a treat for yourself. I have several of the 500ml reed diffusers which are perfect for my small home, I also have several 150ml reed diffusers which are perfect for placing on shelves. The reed diffusers come in my above named fave scents - plus Clear Water which is gorgeous and fresh, almost like a fabric conditioner scent, Signature scent which is Persian spice and Spa….. I have all of them except Spa.

SS have recently released new colours of the diffusers and Taupe is one of the colours, this is one of my favourite colours and goes well with the aesthetic of my home, so I purchased two, it’s gorgeous, honestly it’s a beautiful shiny colour, I love it. The diffusers hold 500ml of water and can be timed to be on for 3 different lengths, there is a changing light or you can have it on a set colour. If I fill up my diffuser it lasts the entire day and a few drops of oil goes everywhere in my home.

Customer service is amazing, it has always been Robert I have dealt with and sometimes there’s a delay in responding but I think it’s because of how busy they are, but I’ve had replies from Robert out with normal office hours. Any queries I’ve had have been dealt with and any problems I’ve had have been resolved well. I see the odd person complain about SS and I genuinely think that these are professional moaners because I have never ever had any problem with customer service and have found that they go above and beyond.

I buy everyone something from SS now, diffusers and now the reed diffusers, I’m like Oprah this year, you get a diffuser, you get a diffuser, you get a diffuser…..

Please do not think twice about purchasing anything from here, it’s well worth it and there is a reward system too which builds up points to get money off or free delivery etc. Sensum Scents products are suitable for everyone …. My brother loved mine so I’ve got him one for Christmas.

Just to add ….. The scent from the reed diffusers is beautiful, I have only got two of them on display just now which are clear water upstairs and Indian summer downstairs …. Out of those two I have found clear water to be the strongest, I’ve yet to compare the others I have.

What I also love about Sensum scents is that I’m supporting a local business, I would call it a small business but I don’t know how correct I am in saying that.

To summarise - I cannot recommend Sensum Scents enough ….. the products …. The customer service and the communication are perfect.

Brilliant, just Brilliant!!!

As always very quick deliver & wouldn’t use anything else now my house smells amazing especially when I use the Spa oil

I wanted to exchange a product due to changing my mind. Robert really went above and beyond with his customer service. Thank you!