Servbank Reviews 

Great service!

Very good with my needs

When Servbank first took over for TMS, I was mortified by their customer service. However, since then, I must say they have improved tremendously and it feels like TMS again. Customer care matters and I am glad they got it, and improved it since.

The people are great to work with but a little frustrating when documents aren’t sent.

Maria was very helpful when I called to extend my forbearance. She advised me my options and made me feel comfortable with my decision. She truly cared about me as a client and wanted to help me with my loan. Will definitely recommend them to all my clients. I’m a realtor.

Servbank transferred my loan and reported it closed causing my credit report to go down 28 points. The phone number will not let me through since the acct is closed. I have filed a dispute with transition and equivalent

Helpful, to the point , great service support A++

Servebank has been very helpful through out my process. They serve with understanding and compassion.

Not a very good bank to work with. I have I have had a home loan with this company for 7 years, I’ve never had a late payment. I recently got laid off from work and I’m in between jobs, and they won’t even do a payment deferment to help me out. They told me to wait till the payment was a couple days late to apply for a deferment just to say they don’t offer them and then change me a 45 dollar late fee. This is a garbage bank with high apr’s. I will never use them Again…

The entire team at Servbank have always helped me out tremendously!

Every time I call I get the friendliest service and assistance. Thank you!

The young fella I spoke with was very helpful and respectful. I want to thank him for the help.

The customer service team was amazing. They made sure all my questions were answered quickly, efficiently, and all the people I spoke with were very kind and professional.

The service I received was fast, efficient and professional and I got all of my business taken care of in one phone call.

Great Service

I have a mortgage that was sold to Servbank. There was an issue with the phone app when I tried to set-up automatic payments and I was double charged. After 6 separate phone calls and call backs, I just hope now things will be resolved in the future. A simple refund should not have been this difficult. There is obviously a huge language barrier. They are lying about the previous calls, I was hung up on, I was given a check in the mail without my permission after telling me it was going to be an EFT to my personal checking, and I was told after multiple phone calls that my account wasn’t paid even though it clear that it was. There is some serious issues going on receiving proper information about payments and not communicating them to other agents.

Serv bank web log in doesn’t work and to talk to someone is over THREE HOURS WAIT.

Servbank called me today to review my forbearance. I am so appreciative that the representative called. I did not take her name down, but she was excellent! She was extremely professional, patient, empathetic, and knowledgeable. She answered all of my questions thoroughly with a grounded tone of voice that made me feel so much better about my situation. Thank you, young lady! I hope I get you as my representative next time, too!!

We had a unique situation with our escrow account and I have some detailed questions when I called. The customer service rep I spoke to was bar far the most knowledgeable person I have interacted with at Servbank. I believe his name was Jameer. He was patient with my questions, gave thorough and accurate answers and just knew what he was talking about. I wish I had a direct line for him that I could call when needed!

We had an insurance claim. We have a mortgage on the house with Servbank worth about 20% of the house. We have to sign the check from the insurance company and mail it to Servbank and they send us a check back, when they feel like it, so we can pay the repairmen. When I got this last check from the insurance company, I called Servbank to ask them where to send the check. They gave me the wrong address! Now, there is check floating around out there for 58k and the servbank people I spoke to today can't be bothered to find it. They want me to ask my insurance company to issue another check. What kind of irresponsible juveniles are you hiring? Are there any grown-ups who will say, "The buck stops here"?