Servbank Reviews 

Terrible at communicating - you will have to follow up for information that you require, multiple times. Poor closing procedures - this ties to their terrible communication.

A third party has since reached out to me as of July 2025 and I've asked them to confirm who they are prior to providing sensitive personal information. They have not responded.

Hi

Representative, I spoke with was very helpful and knowledgeable.
He answered all my questions.

Maria,
She was a very professional and a very pleasant representative for SERVBANK. Thank You for your help and approach to making customers first. The Servbak Team are always GREAT! God Bless!!

The lady I spoke with today was Maria. She was helpful, knowledgeable, professional and friendly. She was able to quickly answer my question and give me updated information about my mortgage. In the past I have spoken with Ramona, Valerie, Milan, Heather and a young man whose name escapes me. Everyone has been courteous, professional and friendly. I wish the process of getting a live person on the phone was easier and that setting up an account on the portal had been less complicated. I also wish you could get faster responses to requests. Every single thing seems to take 2 to 3 weeks and different people give different information about the same questions. While I give all the service representatives a 5, the company as a whole only gets a 1.

Very helpful, knowledgeable and thorough.

My ally is awesome. She updates me about my mortgage and checks in every month or so just to make sure everything is going well.

Our 1st purchase, our 1st Mortgage Servicer (Lender) and it has been a joy to work with them since day 1, April 2018.

Great customer service reps in the resolution department that are very attentive and empathetic.

I had spoke with Maria from Servbank and I really appreciate that. She explained everything to me about my mortgage. I love the way that they take care of the clients. Thank you very much. Have a blessed day.

Customer service is awesome they listens and help with question.

Contact person in Tax Dept failed to call me as scheduled. Customer service as dropped significantly over the past week. I am due a $600 refund, and workers are dragging their feet in completing this task.

THE ASSOCIATES ARE FRIENDLY AND QUITE ATTENTIVE.
THEY EXPRESS CARE AND CONCERN AND ALWAYS HELPFUL , RESPECTFUL.AND KIND

Serve Bank sold our mortgage to Rocket but FAILED to provide the correct information. Now Rocket is changing my payments and Serve Bank won't help AT ALL. Terrible customer service, no one knows anything or just flat out saying take it up with Rocket!

Servbank has recently gone to a NON US Based customer service line. I called 1-866-867-0330 and the phone call took 8 minutes to finally get a customer service agent and then the phone call took another 25 minutes due to the language issue.

Kay M was wonderful. During a very stressful time for me she was able to answer all my questions in a way I completely understood. Her knowledge and confidence in discussing my circumstances and situation with my mortgage was so comforting and reassuring that I was doing the right things. Thank you Kay M!! You made my evening so much better ☺️

Had information very quickly. Made it easy to comprehend. Offered options and then did a recap.

Was a pleasure speaking with our representative who helped us through a very difficult and stressful process.

The Ally (ext..0233) I spoke with today on 3/11/2025 cleared up misinformation that was given to me last week. The Ally today was very knowledgeable about the next steps for my approved Mortgage Modification. She was very professional and let me explain my questions in detail. I didn’t feel rushed or my thoughts not heard. She acknowledged condolences for the death of my husband which exhibits human compassion to me. She does a wonderful job. I requested her extension in case my assigned Ally was not Available. I thank Servbank for allowing me the opportunity to do this survey.

They have you by the balls, for sharing your personal information, email, phone number, social security number, bank information to share, then personal stuff. To top it off THEY WON'T DELETE IT, nor STOP sharing. You get spam phone calls, junk emails, your account gets lost and your money for the mortgage is misplaced. How in the world do you misplace over $2gs when it's taken right out of YOUR bank account. I hate these people, they are almost as worse than Tru$#@p.