Servicebridge Reviews 5

We barely lasted 2 months with the program. And didn't bother to use any integrations early on and I am very thankful for that considering the amount of issues we saw.

The program was quite faulty in areas where we didn't want to see mistakes on top of the annoying fact to delete an account, invoice or almost delete or change anything you had to bother customer support to delete it or handle it for you. That would be 10-20mins.

Customer service was the worst part. The lack of basic customer service at the little common sense needed was not there. When an issue would be presented they would only come back with "we don't see that on our end". They wouldn't bother asking for further details or suggesting solutions.

We had issues with seeing data across different functions, lack of capacity for information and they were never resolved and they never followed up. We were ignored.

They never answer their phones and they won't call you back when asked to leave a voicemail. This program seems very young from our research and their overall company is small between 10-20 people and they outsource half the team over seas. That's enough to tell me quality and service is cheap.

I can't recommend it. We ended up switching over to Buildops.

Don't get it. There is far better out there for the same value and better quality at that.

service bridge is a fantastic app. we use it for our commercial cleaning company for documenting everything we need to address as well as everything we complete. it has tabs for pictures and information pertaining to each specific job, places to leave notes or concerns that need to be handled before next service and a check list to ensure all appliances are left in working condition and no tools or supplies are left behind. i would suggest SB for any reason you need thorough documentation.

When we started our business 6 years ago, we needed a solution that can do work orders, do invoices and estimates, sync with QBO, allow pictures, have a service portal for customers, have a mobile application, be accessible from anywhere as well as being able to be used to manage our tech team's activities. Fast forward to present day and our company, partners and customers rely heavily on this platform. We can also attest to the magnificent support from the team... I cant say I have seen a better platform for what we do.... it is simply invaluable.

Easy to use and super affordable. Servicebridge has everything I need for scheduling and dispatching. The fact that I can have my techs take payments in the field is invaluable - faster than every before!

The quick response of the team and their attention to my needs and concerns. Servicebridge is a very user friendly app and services our needs well.