Titan GPS Reviews 71

Their billing office is horrible, I emailed them over two weeks ago and still haven't heard back from them. They keep charging PST when I have supplied my cab card to them.
The tracker is not always correct, it shows me stopped for over 1 hour when I just arrived or it shows me idling when I am not. I am the only user so it isn't about a company complaining it is just facts on how I use it.

Quick easy install and customer service rep was beyond helpful and friendly! Very good experience overall!

Customer service has been the best of any company I have ever dealt with. The Titan GPS team is second to none. From the initial contact with our sales team, Jake Keeley and Jeremy Fahler, to the techs who always answer the phone every time you call and really answer your questions so you don't have to keep calling back. They are polite and knowledgeable. So thankful we switched to Titan GPS.

I signed up for Titan GPS tracking for 3 pieces of equipment. The tracking did not work due to the installation. After several attempts I requested to terminate my contract. Titan GPS because I signed a contract would not let me end it early without penalizing me or making me pay the entire amount for tracking equipment that did not work. Buyer beware. This company does not right there wrongs and have no problem with charging you for tracking equipment that does not work.
3-11-2026
Titan GPS responded to this review stating they have several similar names. I know this is not the case because I spoke with there customer service yesterday 3-10-2026 and they let me know my account is deactivated but will still charge me for April and May my final contractual invoices. Please, if you are considering tracking solutions from this company reconsider.

I really want to highlight the great customer support from Stephanie: Quick responses, long-term follow-through, clear and sensible approach, working effectively with available resources, effective communication via email or phone, dedicated to solid outcomes. Really all around a customer support SUPERSTAR.

Our experience with Titan GPS has been outstanding. The platform offers a highly intuitive web interface and a robust mobile app that makes real-time fleet tracking seamless

Titan's staff responded positively and quickly. They listed to my feedback and provided a number of reasons and solutions to my questions.

I love titan gps. Easy to install, great support and great software

When calling technical support they helped me and corrected the issue quickly. The person I was speaking with was easy to understand and took care of the issue quickly

Accurate fleet tracking, a user-friendly interface, and helpful customer support. Making tracking KPI for our safety program easy to find.

I called in as a new customer have some issues logging in and Stephanie was happy to help and walked me though everything in just a few minutes. It was all working perfectly and she even mentioned to me the extra paperwork I need to have with me to avoid any violations.

Very friendly staff who were able to answer my questions quickly. Forms were sent and account updated immediately

I really appreciate that the system is easy to use and that you can see all of your units on the same screen all the time (unless you change it to suit your preferences). You can access all the information that you need directly from that main screen.

The representatives worked with operators to commision trucks quickly, sometimes the wait for call back was extended but that is very understandable with the volume of companys getting trucks ready, other than that everything went well

They offer great customer service and the peace of mind that comes with being able to track our trucks.

stephanie was great catch problem i wasn't aware of worked to get it done thank you great job

From placing a call to answering the question so smooth

Tech support was very kind and patient, excellent communication in explain how to correct my problem.

Consistent communication from our account manager who is making sure all is good on our end. Timely troubleshooting response when one of our systems was experiencing issues. Overall a great customer experience.