After doing my research on so many companies that provide topnotch tools, shiftcam was my final and best option. Affordable and good quality products that's already a 🌟🌟🌟🌟🌟. I was lucky enough to... Toon meer
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Surprising service and follow up! I purchased the telephoto lens and immediately went to try it out. The Apple camera kept overriding my settings and the new lens didn’t work. As an amateur I sent an... Toon meer
Bedrijf heeft geantwoord
Purchased a Shiftcam SnapStand Magnetic selfie stick from a physical Apple UK store. Unfortunately it broke, fortunately it was before the 1 year warranty date. Apple told me I had to make the warrant... Toon meer
Bedrijf heeft geantwoord
ShiftCam is a scam. If you buy their stuff as a package or in general at a discount, which they use all the time to tmpt buyers, they will refuse returns and will refuse the refund. They promise no-... Toon meer
3,9
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295 reviews
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Excellent Service Recovery
It started with my order amendment email which the ShiftCam team promptly replied. However, for unknown reasons, my confirmation on my amended order was not acted upon and delayed 3 days. This will delay the arrival date which was crucial for me. Lester took my case seriously to help with my order, expedite delivery and closely followed up to ensure I received my orders on time. Truly appreciate services from him and the team.
I first supported ShiftCam on Kickstarter back in 2017 for my iPhone 17. The lenses served me well and still usable now on my iPhone 17. Despite continual delay for the final product to arrive, I waited and was not disappointed.
This year, I’ve got the iPhone 16 Pro Max and decided to upgrade my ShiftCam accessories. I backed the Planck project on Kickstarter knowing full well that ShiftCam is reliable(I’ve a professional photographer friend who’s also a ShiftCam fan).
My latest orders arrived on Sunday night. I’m excited to use the ProGrip & lenses bundle on my family vacation in Japan. Planck will be great as I’m planning to take lots of videos.
Grateful to Lester and team for their efforts to ensure my delivery arrived in time. In fact, earlier than expected so that I have sufficient hands on practices before the trip.
9 november 2025
Review zonder uitnodiging
Antwoord van ShiftCam
Hi Jeffrey,
Thank you for your thoughtful feedback! We're so glad to hear that your order arrived in time for your vacation, and we truly appreciate your continued support since 2017. It means a lot to us that you trust ShiftCam for your iPhone accessories.
We're thrilled to hear the ProGrip & lenses will be useful for your family trip to Japan, and we hope you capture some amazing memories! Safe travels, and thanks again for being part of the ShiftCam family!😊
ShiftCam Team
The Making of Memories
Customer Service is the art of…
Customer Service is the art of combining your will to listen with the search of a “made to measure” answer. It transfers your commitment and true passion regardless the media you are using to connect. Mara was able to embodies this attitude and to reinforce the high positive perception I have of ShiftCam brand !
3 november 2025
Review zonder uitnodiging
Antwoord van ShiftCam
Hi Carlo,
Thank you for your kind words! We’re so happy to hear that our customer service made a positive impression and reinforced your perception of ShiftCam. We always aim to listen and provide personalized support, and it’s wonderful to know that our agent was able to meet your expectations.
If you ever have any questions or need further assistance, don’t hesitate to reach out.😊
ShiftCam Team
The Making of Memories
Warranty claimed experience is great!
My SnapGrip Pro needs to claim warranty. While I contacted ShitCam Customer Service, Mara(Customer Service Specialist) helped me a lot. They gave us feedback speedy, and I just received my renewal one.
The warranty experience is great, and I would definitely buy the ShiftCam product next time.
20 oktober 2025
Review zonder uitnodiging
Antwoord van ShiftCam
Hi Ricky,
Thank you for sharing your experience! We’re so glad to hear that our customer support was able to assist you and that your warranty claim process went smoothly. It's fantastic to know you're happy with the outcome, and we truly appreciate your continued trust in ShiftCam products.
If you have any questions or need further assistance in the future, feel free to reach out anytime!
ShiftCam Team
The Making of Memories
Great Experience
Over the last five years I have made several purchases from ShiftCam, and each was delivered as promised. My iPhone SnapGrip works perfectly.
When I returned an order the purchase price was refunded quickly.
18 oktober 2025
Review zonder uitnodiging
Antwoord van ShiftCam
Hi Stuart,
Thank you for your continued trust in ShiftCam! We’re so happy to hear that your SnapGrip is working perfectly and that your return experience was smooth. It’s great to know that we’ve been able to deliver on our promises over the years.
If you ever have any questions or need assistance in the future, don’t hesitate to reach out!😊
ShiftCam Team
The Making of Memories
Had a problem with my Snapgrip
Had a problem with my Snapgrip. Wrote to customer services and received an instant reply. They were very helpful and during the process decided that there was a fault and they they would replace my Snapgrip free of charge even though it was out of warranty.
Could not fault them. Excellent service.
13 oktober 2025
Review zonder uitnodiging
Antwoord van ShiftCam
Hi Terry,
Thank you so much for your kind words! We're thrilled to hear that our team was able to assist you quickly and resolve the issue with your SnapGrip. We always aim to provide the best possible service, and we're happy that we could help even beyond the warranty period.
If you ever need anything else, don't hesitate to reach out!😊
ShiftCam Team
The Making of Memories
This product is legit
This product is legit. I bought the whole pro kit with a phone case for the lenses. Highest quality you’d expect from a top name brand camera manufacturer. Photo shooting with my phone is going to be so much easier and a lot more fun. Can’t wait to get more lenses for the set up.
11 oktober 2025
Review zonder uitnodiging
Antwoord van ShiftCam
Hi Antonio,
Thank you for the great feedback! We're so glad to hear that you're enjoying your ShiftCam Gear and the quality of the lenses. It’s awesome that your phone photography experience has been made easier and more fun! We’re excited for you to add even more lenses to your setup.
If you need anything, feel free to reach out!😊
ShiftCam Team
The Making of Memories
I had an issue with my ShiftCam…
I had an issue with my ShiftCam bluetooth dropping out and overheating and I was dealing with Lester who was incredible. I've now received a replacement ShiftCam, free of charge, and cannot praise Lester enough for his help and excellent communication.
31 augustus 2025
Review zonder uitnodiging
Antwoord van ShiftCam
Hi Nicky,
Thank you for sharing your experience! We're so glad we could assist with your issue and get you a replacement. We always aim to provide excellent support, and it’s great to know that our team was able to resolve everything to your satisfaction.
If you ever need further assistance, we’re here to help!😊
ShiftCam Team
The Making of Memories
Reliable infomation
I had several email exchanges with questions about the shift cam products. Each of them was answered with a response that showed excellent product knowledge. My emails were answered by Ariana.
29 september 2025
Review zonder uitnodiging
Antwoord van ShiftCam
Hi Michael,
Thank you for your positive feedback! We're glad to hear that your questions were answered promptly and with helpful product knowledge. We always strive to provide the best customer support, and it's great to know that you had a smooth experience.
Feel free to reach out anytime if you have more questions!😊
ShiftCam Team
The Making of Memories
ShiftCam Comes Through with Wonderful Customer Service
I ordered a number of items from ShiftCam a number of months ago. One of the items was the SnapGrip for my new iPhone 16 Pro. The Bluetooth connection between the two devices could be made, but prior connections were not “saved”, so every time I wanted to use the SnapGrip, I had to connect as if it were new to my phone, which made the device a real pain to use.
I notified ShiftCam support of my problem. They acknowledged that the problem I was experiencing was a known issue. They instructed me to try a few things to get the two devices connected and have the connection “saved”. Their instructions did not work for me, so ShiftCam did the right thing and offered me a replacement device, one that was from a future generation of the SnapGrip with a fix for the issue. It did take a long time (a few months) to get the replacement, but it finally showed up and works as advertised.
So bad on ShiftCam to release a product that had an issue at the core of its very functionality (- 1 star), but very good on ShiftCam for acknowledging the issue and making the customer whole by sending a new unit at no cost (+ 5 stars).
A special thanks to Ariana and Mara on the ShiftCam Customer Relations team. They were wonderfully polite and good natured and they helped to make a bad situation good.
25 september 2025
Review zonder uitnodiging
Antwoord van ShiftCam
Hi Timothy,
Thank you for taking the time to share your detailed feedback. We sincerely appreciate your understanding and patience throughout this process. We’re glad to hear that the replacement SnapGrip is now working as expected and that our team was able to assist you along the way.
We take your comments to heart and will continue to improve to ensure a seamless experience for our customers.
Thanks again for your valuable feedback, and don't hesitate to reach out if you need further assistance.😊
ShiftCam Team
The Making of Memories
Great service in supplying an updated ShiftCam.
I bought my first ShiftCam two years ago which worled very well when I had an iPhone 15Pro. After changing to a 16Pro it no longer worked. The company was very helpful in explaining how development work would lead to a replacement. This week that replacement arrived and it works just fine. Support has been promt and efficient. Much appreciated.
27 september 2025
Review zonder uitnodiging
Antwoord van ShiftCam
Hi Francis,
Thank you for your wonderful feedback! 😊
We're so glad to hear that you're happy with your ShiftCam gear and the support you received. We always strive to make sure our customers have the best experience, and we're thrilled that we could help you make the switch smoothly to your iPhone 16Pro.
If you ever need anything else, feel free to reach out.
ShiftCam Team
The Making of Memories
First Shiftcam great service and the…
First Shiftcam great service and the way this thing works just great ,i got the pro grip for my wife's birthday and she loves it
21 september 2025
Review zonder uitnodiging
Antwoord van ShiftCam
Hi Jason,
Thank you so much for your kind words! We're thrilled to hear that your wife loves the ProGrip and that you're happy with the service. It’s always great to know our products are making special moments even better!😊
If you need anything in the future, don’t hesitate to reach out.
ShiftCam Team
The Making of Memories
Good Products & Good People
The gear I have received from Shiftcam has been great quality. I have also chatted with their customer support several times and they have been extremely professional, helpful, and kind (Shoutout to Mara)! I will definitely continue working with Shiftcam and recommend others do as well!
12 september 2025
Review zonder uitnodiging
Antwoord van ShiftCam
Hi Chaz,
Thank you so much for your thoughtful review! We're thrilled to hear you're happy with the quality of our products and the support you’ve received from our customer support. We truly appreciate your kind words and are grateful for your continued trust in ShiftCam.😊
Looking forward to serving you again in the future!
ShiftCam Team
The Making of Memories
Mara
Mara,
Has responded quick fast and swiftly since I made my purchase with the company and been knowledgeable and very detailed with updates and information I've needed to reassure the right process delivery window and procedure Threw this whole transaction i was skeptical at first when buying something like this but I'm more secure now after her customer seevice
19 september 2025
Review zonder uitnodiging
Antwoord van ShiftCam
Hi Brandon,
Thank you for sharing your experience! We're so glad that our customer support was able to provide the support and reassurance you needed throughout your purchase. It's great to hear that your confidence in the process has grown, and we truly appreciate your feedback.😊
If you ever need anything else, we're here to help!
ShiftCam Team
The Making of Memories
I too have a iPhone 16….
I too have a iPhone 16….. and the same Bluetooth problems. Shiftcam replaced it ( took a long long time to ship from Hong Kong, I suspect tariffs 😳) but the get A++ rating in response time and product quality. I talked with a news person downtown filming an event with a HUGE camera and tripod and he told me he uses his iPhone with ShiftCam all the time. The big rig was just for looks!
8 september 2025
Review zonder uitnodiging
Antwoord van ShiftCam
Hi Charles,
Thank you for your feedback and for sharing your experience with us! We’re sorry to hear about the Bluetooth issues, but we’re glad to know our team was able to assist you with a replacement.
Shipping times can sometimes be affected by various factors, including tariffs, but we appreciate your patience throughout the process.
Thanks again for the kind words about our response time and product quality. We’re always here if you need anything else!
ShiftCam Team
The Making of Memories
Great Service
First I would like to say that I was not aware my shift cam pro was on back order, when I realized my vacation was three week away, I contacted shift cam about my situation and Nylen e-mailed me right away. He exclaimed the siltation and assured me that it was due to come in the first of September and that he would prioritize the order as soon as it arrived. Low and behold I just received it two days ago. Thank you Nylen and shift cam for your excellent service .
17 september 2025
Review zonder uitnodiging
Antwoord van ShiftCam
Hi Ernesto,
Thank you so much for your kind words! We’re so glad the our customer support team was able to assist you and keep you updated on the status of your order. We know how important it is to have everything ready for your vacation, and we’re thrilled that we could get it to you just in time.
Your satisfaction means a lot to us!
Thanks again for sharing your experience, and we hope you have an amazing time with your ShiftCam gear!😊
ShiftCam Team
The Making of Memories
I ordered a new lens and a camera case…
I ordered a new lens and a camera case for my iPhone 14 Pro Max. Before the order shipped I bought an iPhone 17 Pro Max, and quickly ordered the new case for the iPhone 17 ProMax, assuming that I was not going to be able to change the prior order. Not only did Shiftcam change my order to include the updated case, they helped me cancel the new order. This was all done within 24 hours, and without any hassle.
14 september 2025
Review zonder uitnodiging
Antwoord van ShiftCam
Hi Thomas,
Thank you for sharing your experience with us! We're so happy to hear that we were able to quickly accommodate your order change and make the process hassle-free for you.
We always aim to provide seamless service, and we're glad we could help with your shift to the iPhone 17 Pro Max.
Thanks again for your kind words—we really appreciate your support!😊
ShiftCam Team
The Making of Memories
Great experience
So far so good. Good customer support experience. Products are great. Reputable store front.
16 september 2025
Review zonder uitnodiging
Antwoord van ShiftCam
Hi there,
Thank you for your feedback! We're so glad to hear you’ve had a great experience with both our products and customer support.
We truly appreciate your trust in us and look forward to continuing to provide you with excellent service and quality gear.😊
ShiftCam Team
The Making of Memories
Products are amazing
Products are amazing. Custom service is top notch. Had issues trying to figure out the lens on a Galaxy S22 Ultra, and they were super helpful in explaining everything. A+++
1 september 2025
Review zonder uitnodiging
Antwoord van ShiftCam
Hi Tony,
Thank you so much for your kind words! We’re thrilled to hear that our team could help you get everything figured out with your Galaxy S22 Ultra lens. It’s great to know you’re enjoying both the products and our customer service.
Your satisfaction is our top priority! 😊
ShiftCam Team
The Making of Memories
Helped out!
8 september 2025
Review zonder uitnodiging
Antwoord van ShiftCam
Hi Marta,
Thank you for your feedback! We're happy to hear we could help you out. If you need anything else, don’t hesitate to reach out!😊
ShiftCam Team
The Making of Memories
Terrific customer service from the entire team
Terrific customer service from ShiftCam. There was an unusual issue of Amazon sending me one entire case of product instead of one individual item. Since I’d only paid for one, Amazon told me to keep the other 4, which I thought was screwing ShiftCam out of hundreds of dollars. ShiftCam worked things out with Amazon and then sent me a gift card as thanks for being honest. Not many companies would do this, so I have to believe their handling of issues actually within their control must be just as top rate.
Kind words and good feelings all around. A great company.
2 september 2025
Review zonder uitnodiging
Antwoord van ShiftCam
Hi Evan,
Thank you so much for sharing your experience! We truly appreciate your honesty in this situation and are glad we could work things out with Amazon. It’s important to us to treat our customers fairly, and we’re thrilled that you felt our efforts were worth it.
Your kind words mean a lot, and we’ll continue to strive for the best in all areas of service.
Thanks again for your support!😊
ShiftCam Team
The Making of Memories
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