1.NO prior notice of delivery date or time- arrived unannoumced 2. Wrapped sofa was brought iinto our house, left in front of our TV, & delivery persons departed - my husband & I are both disabled &... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Wonderful, great drivers, very nice and got my order right as expected. Highly recommend!
Multiple pieces of a TV stand I ordered had chips / defects / scratches. I was able to successfully construct it, and fortunately the damage was to parts that are not well visualized now that it is... Toon meer
Bedrijf heeft geantwoord
Recieved side table withing a few days of ordering. Easy to assemble. For the most part good quality. The top of one side table wasnt plained very well during manufacturing. The packing was superb... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Ship It Furniture is a one-stop shop for all your furniture needs. We offer a wide selection of furniture for every room in your home, from living room sets to bedroom furniture to outdoor furniture. We also have a wide selection of accessories, including lamps, wall art, and rugs.
Contactgegevens
81666 CA-111, 92201, Indio, Verenigde Staten
- +1 (760) 888-5217
- help@shipitfurniture.com
- shipitfurniture.com
4,4
Uitstekend
103 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 25% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
great service
26 augustus 2025
The delivery was on time as promised
The delivery was on time as promised. Only minor damage to the outside of the shipping boxes with no damage to their contents.
15 maart 2025
Very fast shipping/Excellent Deals
Very fast shipping, excellent customer service and very great deals on any furniture that you need. The quality was worth it as well. I'll be a forever customer.
24 februari 2025
Better than expected!
I ordered my loveseats and fully expected to wait at least 2 or more weeks for everything to be delivered. Everything was at my door 5 days later! There was no hassle, no issues with the loveseats, they were exactly as described but better in person. They are good quality. I also didn't have to pay for shipping or delivery, which was a money saver in itself.
I'd definitely buy from them again in the future.
8 februari 2025
I love this company
I love this company
I always order my furniture from this company, and I have no complaints. It takes 1 week or less to arrive at my door whenever I order from here. Product is always as described, and I have a great experience.
17 januari 2025
Very poor quality items
Very poor quality items. Extremely unhappy with this shipment
27 december 2024
Antwoord van Shipitfurniture
Dear Code Blue,
I understand your disappointment and frustration regarding the issue with your order and the impact. I sincerely apologize again for the inconvenience caused.
We also acknowledge your 1-star Trustpilot review. As a small business, we value customer feedback and are saddened to hear about your negative experience. We are continuously striving to improve our processes, especially during busy periods like the holiday season.
If you would be open to reconsidering your Trustpilot review and changing it to a positive one, we would be deeply grateful. In appreciation of your gesture, we would be happy to offer you a 10% code. Please let us know once you have updated the review, and we will provide you with the new discount code.
Thank you for your understanding.
Best regards,
Oliver
ShipItFurniture
The support center was great
The support center was great , I have a lil problem with a delay , but they find me a very quick solution, that was so amazing!!! Thank you @Shipitfurniture
10 januari 2025
Review zonder uitnodiging
I have not received my package
26 december 2024
Lack of communication resulted in a…
Lack of communication resulted in a canceled order.
27 december 2024
Antwoord van Shipitfurniture
Hello there,
I hope this email finds you well. My name is Oliver, and I'm excited to be your dedicated sales representative at ShipitFurniture.
Unfortunately, I must apologize for the inconvenience you've experienced with the delivery of your order. It seems that we encountered a shipping restriction issue as we attempted to deliver the item to your specified shipping address. Regrettably, we have run out of stock for this particular item at the warehouses closest to your location. Despite our website showing "in stock" in certain areas, we have learned that, in reality, the item is not available in your region.
However, I didn't want to leave you empty-handed, so I took immediate action and have just processed a full refund for your purchase. You should see the funds returned to your original payment method within a few business days.
Although this particular item couldn't be delivered, I want to reassure you that we have an array of other fantastic products available in our catalog. I'm confident that you'll find something equally appealing for your needs. To make up for the inconvenience you experienced, I'd like to offer you a special discount code: "SHIPIT10." Feel free to use this code at checkout to enjoy a generous 10% discount on any item in our store.
We genuinely appreciate your understanding in this matter, and we value your interest in ShipitFurniture. Our team is continuously working to improve our shipping capabilities, and we hope to overcome this issue in the future.
If you have any questions, need assistance with selecting an alternative product, or if there's anything else I can help you with, please don't hesitate to reach out. I am here to ensure you have a smooth and enjoyable shopping experience with us.
Once again, I apologize for any inconvenience caused, and I want to thank you for your patience and understanding. We look forward to serving you again soon and providing you with top-notch furniture and service.
Thank you, and have a wonderful day!Best regards,Oliver
Sales Representative
ShipitFurniture
Terrible paid for expedited shipping…
Terrible paid for expedited shipping and over a week later was emailed saying they couldn’t fulfill my order right before Xmas after three emails inquiring about my order. I’ll never order from here again or recomend anyone else to order from here neither.
11 december 2024
Antwoord van Shipitfurniture
Dear Ruddys Pimentel,
We are so sorry to hear about your negative experience with our company. We understand your frustration and disappointment, especially with the timing of the issue right before Christmas.
We sincerely apologize for the delay and miscommunication regarding your order. We know that this has caused you inconvenience and we take full responsibility for our shortcomings.
As a small family business, we value our customers' feedback and we are truly saddened to hear that you would not recommend us to others. We strive to provide the best possible service and we are constantly working to improve.
We hope that you will reconsider your review on Trustpilot. We understand that it may be difficult, but it would mean a lot to us.
In the meantime, we would like to offer you a 20% discount on your next order as a gesture of goodwill. We hope that you will give us another chance to earn your trust and business.
Thank you for your time and understanding.
Sincerely,
ShipItFurniture Customer Service
We ordered a vanity for our daughter…
We ordered a vanity for our daughter for Christmas and we started to put it together. The instructions read to first do an inventory of the parts. So we did. We were missing to of the drawer side rails and the lighted mirror was shattered. So we sent Ship it Furniture an email and they responded with so sorry for the inconvenience and we can understand your daughters disappointment but we don’t replace missing parts. It was the craziest thing I have ever heard from a company that clearly is in the wrong and didn’t send all the parts.. they didn’t even respond about the shattered mirror. I’ve asked them to start the return process but I’m sure they will give a horrible response to this as well!! I WARN EVERYONE DO NOT DO BUSINESS WITH THIS COMPANY.. CLEARLY A SCAM OPERATION!!! My next email will be the BBB TO FIX THIS MESS.
UPDATE—
Just as I thought this company is awful, they are now telling me that I can pay to ship the broken and missing parts vanity back to them at my expense. Once they review that the packaging is in good shape and the products all there then they will issue me a refund.. again crazy!! I’m being punished for a bad company that can’t pack their product with all the right parts and broken glass when I open the box. This came from their assistant manager! PLEASE STAY AWAY FROM THIS BAD BUSINESS. THEY DONT DESERVE HARD WORKING FOLKS MONEY AND WILL PROBABLY BE OUT OF BUSINESS IN THE NEAR FUTURE.
23 december 2024
Review zonder uitnodiging
Antwoord van Shipitfurniture
Dear Miriam,
I sincerely apologize again for the inconvenience and disappointment caused by the issue with your order. I understand your frustration, especially with the timing related to your daughter's holiday gift.
As a small business, feedback like this impacts us significantly, and we are truly saddened to hear about your negative experience. The holiday season is indeed a challenging time, and we are working hard to improve our processes to avoid such situations in the future.
Thank you for your understanding.
Best regards,
Oliver
ShipitFurniture
Buyer Beware
4 december 2024
Don't waste your time or your money!
Can't get any response to emails. Order still hasn't shipped. Your phone numbers do not work. Assuming this is a scam!
10 december 2024
Antwoord van Shipitfurniture
Dear Ryan,
Thank you for reaching out and sharing your concerns. We sincerely apologize that your package was not delivered within the expected timeframe, which understandably caused frustration.
To address this issue, we have issued a full refund for your order as a gesture of our commitment to customer satisfaction. We strive to respond to all inquiries within 24 business hours, and while we understand this may not align with your expectations in this situation, please know we aim to provide clear and timely communication.
We want to reassure you that we are a legitimate business and are continuously improving our processes to serve our customers better. We regret any inconvenience this experience may have caused and appreciate your understanding in this matter.
If you have further concerns or questions, feel free to reach out, and we’ll be happy to assist.
Kind regards,
ShipItFurniture
Customer service
Even though I was unable to get the item I ordered (it was actually out of stock at the warehouse that COULD deliver to my location), I am so impressed with their customer service. I was notified in approximately 12 hours from the time I placed the order, that they were unable to fill the order and it was cancelled, and a refund would be issued. I emailed them to ask how long it would take for the refund. In less than 24 hours, I had a very apologetic response AND the refund was already issued. I will definitely give this company another chance because of the excellent customer service. The only reason for not giving 5 stars is that I REALLY wanted that particular item and I'm soooo disappointed that I can't get it.
16 december 2024
Review zonder uitnodiging
Amazing picture I received for my apartment
I loved the artwork I bought for my apartment.
16 november 2024
My experience was so-so cause I was…
My experience was so-so cause I was NEVER INFORMED of a delivery date to my elderly mother’s home. Had no time to prepare for the delivery of the products.
22 augustus 2024
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