1.NO prior notice of delivery date or time- arrived unannoumced 2. Wrapped sofa was brought iinto our house, left in front of our TV, & delivery persons departed - my husband & I are both disabled &... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Wonderful, great drivers, very nice and got my order right as expected. Highly recommend!
Multiple pieces of a TV stand I ordered had chips / defects / scratches. I was able to successfully construct it, and fortunately the damage was to parts that are not well visualized now that it is... Toon meer
Bedrijf heeft geantwoord
Recieved side table withing a few days of ordering. Easy to assemble. For the most part good quality. The top of one side table wasnt plained very well during manufacturing. The packing was superb... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Ship It Furniture is a one-stop shop for all your furniture needs. We offer a wide selection of furniture for every room in your home, from living room sets to bedroom furniture to outdoor furniture. We also have a wide selection of accessories, including lamps, wall art, and rugs.
Contactgegevens
81666 CA-111, 92201, Indio, Verenigde Staten
- +1 (760) 888-5217
- help@shipitfurniture.com
- shipitfurniture.com
4,4
Uitstekend
103 reviews
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Heeft 25% van zijn negatieve reviews beantwoord
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WRONG ITEM DELIVERED & DELIVERY CREW HAD REFUSED TO STAY LONG ENOUGH FOR ITEM TO BE UNWRAPED UPON DELIVERY
1.NO prior notice of delivery date or time- arrived unannoumced
2. Wrapped sofa was brought iinto our house, left in front of our TV, & delivery persons departed - my husband & I are both disabled & using walkers - WE NEEDED & ASKED FOR SOME ASSISTANCE & WERE DENIED.
3. Upon removing sofa packaging, learned that WRONG ITEM WAS DELIVERED - WE ORDERED & PAID FOR A "SLEEPER" SOFA & RECVd A NON-SLEEPER (STANDARD) SOFA.
20 september 2023
Antwoord van Shipitfurniture
We're deeply sorry for the issues you've experienced with your recent delivery, and we sincerely apologize for the inconvenience you've faced. Your feedback is invaluable to us, and we want to make this right for you.
Firstly, we regret that there was no prior notice of the delivery date and time. We understand that this lack of information can be frustrating and have caused an unexpected disruption to your day. We will work to improve our communication process to ensure that customers are informed of their delivery schedule in advance.
We are truly sorry to hear that the delivery team did not provide the assistance you needed upon arrival. It is essential to us that we accommodate all our customers, especially those with specific needs. We will address this matter with our delivery team to ensure that they are more attentive to such requests in the future.
Most importantly, we deeply apologize for delivering the wrong item. We understand that you ordered a sleeper sofa, and receiving a standard sofa instead is a significant mistake on our part. Please be assured that we will rectify this issue promptly. Our customer service team will be in touch to arrange for the return of the incorrect sofa and the delivery of the correct sleeper sofa at your convenience. We will prioritize this to ensure that you get the product you ordered without further delay.
We take your concerns seriously and appreciate the opportunity to make amends. Your satisfaction is our top priority, and we are committed to ensuring that you receive the product you desire. If you have any further questions or require assistance, please do not hesitate to contact our customer service team. We are here to help you through this process.
Once again, we apologize for the inconvenience you've experienced, and we are dedicated to making things right for you.
Thank you for how incredibly fast your…
Thank you for how incredibly fast your shipping was.
3 september 2023
Very happy with purchase
WEB site made it easy to buy, good communication regarding shipping and delivery and quality of product was very good. A++ transaction and purchase.
7 augustus 2023
Great costumer service
Great costumer service! Very quick to respond and extremely helpful!
22 juli 2023
Good service but room for improvement
The shipping was good but had to email to find out status as there was no communication after confirmation of order received. I would have expected to be notified. Additionally since it was a couch, it should have been delivered directly to my door but the boxes was left in the mail room. I had tom make arrangements for it to be brought to my apartment.
The couch is nice a little harder than expected but it cleans very easily. I will definitely use this company again.
15 juli 2023
Recieved side table withing a few days…
Recieved side table withing a few days of ordering. Easy to assemble. For the most part good quality. The top of one side table wasnt plained very well during manufacturing.
The packing was superb and held up will to FedEx throwing both package over a 5 foot fence rather than opening the gate in the same area. Another typical massive FedEx fail. If I had a choice of another delivery service I would never use FedEx with the amount of deliveries that have been grossly mishandled by FedEx
22 juli 2023
Cheap material at a high price…
I like the look of the furniture I recieved, but was surprised to see it is cheap particle board construction. For the price, I expected better.
Also, I received zero shipping updates or tracking information. It just showed up at my door unannounced.
15 juli 2023
Antwoord van Shipitfurniture
Thank you for sharing your thoughts about your recent purchase. We're glad you liked the furniture's appearance, but we're sorry to hear it didn't meet your quality expectations.
Our system sends automatic shipping updates, so it's possible these emails went to your spam folder, causing the surprise delivery.
We're sad that the item didn't live up to your hopes. We're here to assist, so if you have more questions or concerns, please reach out. Your feedback helps us improve. We hope to have a chance to do better next time. Thank you for letting us know your thoughts.
Antwoord van Shipitfurniture
Hi Luc,
We are very sad to see your negative experience with our store, and we will try our best to change that. Your trustpilot review shows that you did not receive your item.
We have sent you another unit at no extra cost with expedited shipping. Please check your email for further details.
If there is anything else we can do to change your negative review, please let us know.
Best regards,
ShipitFurniture.com
Thank you for the quick delivery
Thank you for the quick delivery. The chair was easy to assemble too!
29 juni 2023
Exp was not a positive one as…
Experience was not a positive one as was not informed from the start company does not deliver to my location, found out after 3rd order was denied and emailing company why kept getting denied.
30 juni 2023
Antwoord van Shipitfurniture
Hello Carmen,
Your shipping address is in Puerto Rico. As you can understand, it is not possible for shipping carrier to ship in all locations in Puerto Rico. This is why we could not accept your orders. After your first order, we have informed you that we can not ship to your exact location. For all your other orders, we have canceled your orders and issued you a full refund as soon as possible.
If there is anything we can do to change your review to a positive one, please let us know! We are more than happy to help you find what your looking for with in-store Puerto Rico retailers!
Thank you for understanding,
Customer Service, ShipItFurniture
Never received my item
Never received my item kept being shipped back to the store and got a refund I would like it more if I was able to get the item regardless but I changed my review to not harm the company
30 juni 2023
Antwoord van Shipitfurniture
Hello Elyas,
This is Cole, the Co-owner of ShipItFurniture.com
We are truly sorry for this inconvenience that this has caused you. We have been selling furniture for years, and within the last 2 years started selling online. To be honest with you, one of the biggest struggles of an online furniture business is working with the shipping carriers. They have shipped us back to your order, and as soon as they did, we immediately gave you a full refund.
If there is anything else we can do to make you a happy customer, please let us know! Negative reviews truly hurt our store! We are willing to use a different shipping carrier and give you free expedited shipping just so you can get what you were looking for!
Thank you for understanding,
Cole, ShipItFurniture
I love the chairs we received and…
I love the chairs we received and ordered more. I'm always a bit nervous using online companies that I haven't used before, but ShipItFurniture as great. Lots of communication, fast shipping, and best prices. Thanks, Nicole
17 juni 2023
i never recieved my package also i was…
i never recieved my package also i was provided with the wrong tracking number and no one contacted me back about my order
26 juni 2023
Antwoord van Shipitfurniture
Hello Jay,
Your order was marked as fraudulent. We have contacted you through email to verify payment or use a different payment than your original payment. We never sent you a tracking number, and we have emailed you multiple times regarding this issue, yet you have not responded once.
Please consider contacting us before hurting our online presence with a negative review. If there is anything we can do to make you a happy customer, please let us know.
Thank you for understanding,
ShipitFurniture.com
I ordered a counter height dining table…
I ordered a counter height dining table but was sent the regular size and upon working with Olivia from customer service he was kind courteous and understanding upon working with me I was completely satisfied with this company. Thank You Olivia
14 juni 2023
Review zonder uitnodiging
You never put down date it was coming…
You never put down date it was coming damage in box can not get anyone on phone they leave number and nobody answer it
17 juni 2023
This is my second time ordering from…
This is my second time ordering from ship it furniture . I got my furniture so fast . I love it . I definitely recommend!!
1 juni 2023
Review zonder uitnodiging
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