Shipitfurniture Reviews 

103
TrustScore 4.5 uit 5

4,4

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Beoordeeld met 1 van de 5 sterren

1.NO prior notice of delivery date or time- arrived unannoumced 2. Wrapped sofa was brought iinto our house, left in front of our TV, & delivery persons departed - my husband & I are both disabled &... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Multiple pieces of a TV stand I ordered had chips / defects / scratches. I was able to successfully construct it, and fortunately the damage was to parts that are not well visualized now that it is... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Recieved side table withing a few days of ordering. Easy to assemble. For the most part good quality. The top of one side table wasnt plained very well during manufacturing. The packing was superb... Toon meer

Bedrijfsgegevens

  1. Meubelwinkel

Geschreven door het bedrijf

Ship It Furniture is a one-stop shop for all your furniture needs. We offer a wide selection of furniture for every room in your home, from living room sets to bedroom furniture to outdoor furniture. We also have a wide selection of accessories, including lamps, wall art, and rugs.


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

103 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 25% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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4,4

Alle reviews

(103)

41 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 3 van de 5 sterren

Successful purchase

When I made my initial order, the price was $92+/-. I paid the advertised price. About 30 min later, I was advised that it was not in stock and cancelled the order which was reimbursed. I checked again and the price was now $120+/-. I paid again and it was approved and shipped. A little frustrating, but the item shipped on time and was what I was looking for because it matched one that I had in another room.

4 mei 2024
Beoordeeld met 4 van de 5 sterren

Received wrong item but contacted…

Received wrong item but contacted customer support and was able to return it without any issues. Good communication to ensure I had the return label and directions for returning it.

8 maart 2024
Beoordeeld met 3 van de 5 sterren

Carbon Fiber bookshelves

I ordered carbon fiber (like material) bookshelves but received a dark gray wood shelf. After multiple emails with Oliver, I was told that they could not send my correct order and was never told the reason. However, after a generous refund credit was offered, I reluctantly decided to assemble the bookshelves I received. They were easy to assemble and appear to be a good quality for the price.
I have recently read many negative reviews about ShipitFurniture with all the same reasons I initially spoke about. My suggestion is to read all of the reviews good and bad and make your decision appropriately.

15 maart 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

This was the worst shopping experience…

This was the worst shopping experience I’ve ever had with an online retailer. If I could give 0 stars I would. I ordered a recliner sofa and requested a cancellation within 36 hours of the order, prior to receiving any confirmation of batching or shipping. Oliver responded to my cancellation initiating the shipping and providing me a tracking number that wasn’t even available to track yet. I responded stating that I requested cancellation and not for the item to be shipped, however he only kept repeating that he can’t cancel because the order shipped. I contacted the shipper who informed me that they do not have possession of the delivery. I requested a phone call from Oliver to resolve, since the phone non their website is fake and the company doesn’t accept calls, however he refuses to speak to me, requiring me to file a dispute with my credit card company! Buyer beware! I highly recommend that you take your business elsewhere!

11 maart 2024
Beoordeeld met 1 van de 5 sterren

Unprofessional Ship It and Fantastic Furniture

2 'failed' delivery attempts...but no one knocked and we had someone home both dates...no updates via email/phone despite raising an enquiry with ship it directly after the first failed delivery. In my enquiry I asked them to update the authority to leave on delivery...no reaponse.

Only realised the order was out for delivery today again because I checked the tracking number while typing out this complaint the first time...then the delivery failed again.

Not shopping with fantastic furniture again.

Understandable if I can't receive a quick turnaround from staff...we're all under the pump but (1) at least actually try to deliver with a reasonable process (2) update the tracking automations to include a notification so I can know the fulfillment status of my order...so unprofessional.

And after all this I still have no idea where my order is and doubt I'll have it delivered in a reasonable time frame.

19 januari 2024
Review zonder uitnodiging
Logo Shipitfurniture

Antwoord van Shipitfurniture


Deeply sorry for the delivery nightmares. Missed knocks, missing updates, & frustration are the opposite of "fantastic." We're investigating, improving communication, & expediting your order. Expect it within 48 hours. As a sincere apology, we will offer 10% off + full refund. We value your feedback & won't let you down again

Beoordeeld met 1 van de 5 sterren

Purchased makeup vanity

Purchased makeup vanity. Item was sold out everywhere else. I have a screenshot of item and purchase. Completely different item was shipped and picture was swapped out. Now my original email will not display picture. I still have the screenshot however
Unable to get in touch w customer service. They are trying to make me pay for return shipping. Do not shop here. Update: I was told return was approved and would be sent a shopping return label. This never happened. Impossible to get in touch with someone. Will be contacting the Better Business Bureau. Again DO NOT SHOP HERE.

12 december 2023
Logo Shipitfurniture

Antwoord van Shipitfurniture

Hello Tracy,

We have sent you an email to come to a solution to this issue you have faced. Our team will work on your issue until it is solved. Please respond to your email!

Thank you!

Beoordeeld met 2 van de 5 sterren

I haven't been able to successfully by…

I haven't been able to successfully by a couch from here. The website doesn't even have couch sizing. When I ask customer service they make me feel like a cockroach for asking in the first place. Why would I ever spend $1,000 anywhere where you can't even give me a straight answer? It's furniture. Obviously I need to know the size of it. Who is buying furniture without knowing how big it is? Such level of rudeness is not worth the cheaper prices. I can afford not to be treated like crap. Thanks.

7 november 2023
Review zonder uitnodiging
Logo Shipitfurniture

Antwoord van Shipitfurniture

Hey Yuri, We're genuinely sorry to hear about your frustrating experience, and we apologize for any inconvenience you've encountered while trying to purchase a couch from our store. Your feedback is essential to us, and we want to address your concerns to ensure a better shopping experience for all our customers.

We understand the importance of having clear information about the size of the furniture you're interested in, and it's unfortunate that our website lacks this crucial detail. We'll make it a priority to update our product listings to include accurate sizing information to better assist our customers in making informed choices.

Regarding your interaction with our customer service team, we are disheartened to hear that you felt treated poorly. We take customer service seriously and will investigate this matter further to ensure that such interactions do not occur in the future. We believe that every customer should receive the respect and assistance they deserve when shopping for furniture.

Your feedback is a valuable reminder that quality customer service and transparent information are just as important as competitive pricing. We genuinely appreciate your input and are committed to making the necessary improvements to create a more pleasant and customer-friendly shopping experience. Please don't hesitate to reach out to us if you decide to give us another chance, as we'd love the opportunity to serve you better. Thank you for sharing your concerns with us.

Beoordeeld met 5 van de 5 sterren

Though my item did not arrive when it…

Though my item did not arrive when it suppose too the company was not at fault it was a delivery issue getting it to us, we Absolutely love our stools I would buy from this company again and again, I’m a super happy customer ☺️🫶🏽

10 oktober 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Tom's computer desk review

It was quick delivery and there was only one small hole in the box.I'm putting it together this weekend hopefully nothing inside was damaged.But overall it was a good experience dealing with this company.I would definitely order from them again in the future.

4 oktober 2023

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