Carpet & Tile Mart Reviews 

Easy to order and fast delivery
Carpets are very nice- true to color
Had a email for delivery so I could get pets away
NSH

Website easy to navigate and received delivery quicker than stated! Would order from Carpet & Tile again on future needs.

I have been a Carpetmart customer for over 50 years for every home I've ever lived in. Nobody does it better! Customer service is superlative. Sales people are knowledgeable. Inventory is vast. Each experience over the years has been outstanding! Trust the best, ignore the rest!

Prompt free shipping and delivery. Very satisfied with the quality of my rug!

Communication was great any and all questions were answered promptly. Great presentation and pricing. Carpet itself is beautiful but the finish is slick like your walking on ice. Will use it in another room and will look fabulous there.

Quickness material came in, quality of material, ease of pick up, customer service excellent!

First time customer. Wide variety of products and ease of site browsing.

I had a great experience with Carpet & Tile Mart. The delivery service was quick and everything arrived as expected. Their customer service team was very helpful and took the time to answer all of my questions, which made the process easy and stress-free. I really appreciated their responsiveness and professionalism. I would definitely recommend them to others.

Customer service was outstanding!! Highly recommend!

I would have given 5 stars, but the website said the item was in stock, and it wasn't, so there was significant lag time between ordering and delivery. HOWEVER, the customer service was excellent: when I called to inquire about the delay, the person on the phone knew immediately what the issue was, said he would check with the distributor, and then got back to me with an update. I appreciate that it was a human being on the other end (NO AI), and he knew what he was talking about, didn't just give me the runaround. Thank you for that! And - the rug was exactly as ordered.

I was looking for a very specific rug. I found the size I needed at the best price from Carpet and Tile Mart.

The rug that I picked turned out to be out of stock. I was given 3 other choices of the same color. So nice that Angie went that extra step.

Great selection and best price I could find. Arrived quickly and everything was in good shape and as expected!

Wonderful experience. Knowledgeable, stayed in touch.
Pleasing to converse with. Thank you very much.

Easy to order online, great communication on order status, extremely helpful in identifying a contractor to install (after I changed my mind about DIY). Price was also good for what we ordered.

I love the immediate response to orders, their speed of delivery and the quality of their products. I would recommend Carpet and Tile Mart to anyone looking for quality flooring.

The rug that I purchased was of a great design, was reasonably priced, and the delivery time was satisfactory to me. I will check with Carpet & Tile Mart again for future rug purchases.

Gosh where to start. Tracy helped us at the 5th street location. The initial store visit was great. We agreed to have our floor measured for $50. The female (name?) came late, made excuse she could not log into the software and said I have a 8am appt, I’ll come back tonight. Came back took over 2 hours and missed one bathroom. Also found out later the landing between steps is hardwood flooring and she entered the info for carpet. (Could you image walking into a bylevel on carpet?).
Tracy struggled to explain the details of the quote which caused some errors not picked up until day of install. Tracy was very nice just needs more training on how to explain the quote and take that part more seriously. We had 2 installers. 1 for hard wood and 1 for carpet. Hardwood installer came late. 2 young boys and did not leave until 8:30pm. Did not finish the job (forgot a tool), then wanted me to sign off on the job being complete. I said no cause it’s not complete. Owner got on the phone and said he would be back tomorrow. Tried to get me to sign. I said no!! Next day carpet installers came. They were awesome. Still did not leave until 9pm. Crazy! But we really liked them. I called carpetmart around 4 pm to find out when the other installer is coming back and they knew nothing about it. They called the installer and he lied and said he did not say he would come back today. !!!! We waited a week to get them back to complete the job! Carpetmart employees ordered wrong crown molding then ordered another wrong piece. The store manager is not nice or helpful but the supervisor was amazing and the man behind the corner was amazing too. The cost was competitive and the floors look great.

This carpet looks nice, but the quality is beyond abysmal. We are ripping it out tomorrow and replacing it. You are better off with an exposed subfloor than this.