KELSEY Media Reviews 166

Prompt response, clear instructions, courteous

Disgraceful, useless, waste of time, no idea, are just some of the more polite terms I will call this shower of AI brainwashed zombies.
I have had regular standing orders not being sent, impossible to contact via email or phone or reply to customer enquiries.
They have destroyed a much respected well established company Morton's Media who were a pleasure to deal with for over twenty years with their Classic Motorcycle, Auto, Railway and more publications.
Where do we go now ? An apology would be a start.

I ordered a magazine at the request of a Greek friend. I placed the order on the 11th May, it was posted on the same day and it arrived this morning. The magazine is in pristine condition.

Did everything that it said on the tin!! My friend is now desperate to get his hands on it!

Thank you so much and knowing how music mad he is, I’m sure I’ll be using your website again!

Superb communication and fat reply to requests overall very good

My father receives The Railway magazine which he loves as a passionate railway man. The team are very helpful indeed, always friendly, professional and approachable and ensure that dad receives his magazine promptly to enjoy. Great service. Thankyou. Highly recommend.

Great being able to have mags delivered to your doorstep in a timely fashion. Order and forget. Fantastic customer service ( particularly Georgina) at Kelsey Media. Very responsive in a timely manner and they go above and beyond to assist with all your customer enquiries.

Very promptly addressed delivery related issues I was facing. Magazine itself is extremely interesting and put together very nicely. Thanks for being so supportive. They are always happy and more than eager to help.

Very swift response to my customer query and the issue raised was resolved promptly and courteously. Excellent customer service.

Your staff member (Katie?) successfully sorted out the confusion of 2 people with similar names (myself and my brother who had previously bought me a gift subscription a couple of years ago)

I had a query regarding change to subscription. My question was answered very quickly by Katie in Customer Service.

Excellent customer service and good quality magazines.

Virtually immediate response to my query which fully resolved the problem I was having about on-line access. Very happy with the service.

Charlotte was brilliant dealing with my enquiry and couldn't have been more helpful.

My wife loves the magazine subscription and didn't receive the last months edition, after a quick message to the very prompt and helpful customer service department the issue was instantly resolved. Thankyou and i would highly recommend your services.

Excellent after care service

I had a problem re-hewing my subscription to Model Boats. I was contacted by a wonderfully attentive lady named Katie. Although she wasn’t able to solve my problem, I was completely satisfied with her efforts. She was polite, caring and most knowledgeable. Because of her, I will subscribe again in the future.

Charlotte made the experience great! Charlotte's patience, knowledge, follow up to the customer makes her valued to the customer and valuable to Kelsey Media. It would be a perfect world if we had people with Charlotte's skills. Thank you for having an employee of this caliber! Sincerely, Meri Asaro