Kelseyandsincere Reviews 33

Again I wish I had read the reviews before ordering from this so called company.
Items I ordered were nothing like I received. Poor quality and then when I asked to return them, the situation got even worse.
I agreed in the end for a 55% refund and keep the goods, which I will never wear.
A week later still not received my refund and are now not replying to my emails.
Absolutely disgusted as I spent quite a bit of money.
How do these people sleep at night .

This website is a scam and AI generated, do not order from them!
Ordered 2 dresses and when received they were not linen/cotton as described. However, I decided to exchange one and reached out to customer services who offered a partial refund or total credit as I wanted to exchange.
They are possibly tracking IP addresses as their website shows me that everything is sold out, but available to my husband who uses a different machine.
DO NOT order from this website!

This website is a scam- do not order from them!
Ordered 2 dresses and when received they were of awful quality, different colour and could only be described as rags!
Reached out to customer services and they agreed to give a partial refund weeks ago which I have yet to receive and now they are ignoring my communication.
Do not order from this website!

The delivery was late, the packaging meant that the garments were in an extremely crumpled state, and the quality was poor. To gain a return and refund has been impossible to achieve after 6 six days of attempts and numerous emails. DO NOT BUY FROM THIS SITE.

This is a truly terrible company. The goods are too shoddy to even give to a charity shop and nothing like the original website photo.
Trying to get a refund over days and days and ...... they eventually agreed to 51%. More days and days of e-mails with promises its going to be in my bank account. It's all lies and they have no intention of a refund. My advice, never ever shop with this company again. Sally

I bought three dresses, kept one and wanted to return two - I'm well within my 14 day window - I emailed 6x over 6 days - absolutely no response - Now I'm being told I can get a 70% store credit that I don't want or a 20% refund - I think they are going out of business because theyve turned off all comments on Instagram - AVOID

Nothing like the picture. Cheap copy. Don’t bother! Trying to get my money back.

How I wish I'd seen these reviews before I'd ordered from Kelsey and Sincere (please note, there is nothing sincere about them)!!!!
The item arrived after three weeks and would fit me three times over, the fabric is rubbish, no delivery note and just a tiny tag at the neck indicating the size
Their website, which looks very impressive is totally AI generated, nothing but a scam. I've emailed them requesting a return and refund, I don't think there's much of hope of getting that. If anyone reads these reviews before buying, HEED THEM AND STEER WELL CLEAR.

If I could give them 0 out of 5 I would. The product descriptions and photos are completely misleading and they don’t abide by the terms of their own returns policy. They refuse to give refunds despite having a returns policy claiming this is simple. Buy from anyone else.

STAY AWAY!! DON’T BUY FROM THIS STORE!!
Minus 5 stars is more accurate.
I ordered a dress on line on the 25th of March which didn’t arrive until early May. As it was too long I immediately emailed them to say I was returning it. Sophia replied to say she was only authorised to pay 28pc of the cost and that it would cost me £30 to return it. We had an almost hourly exchange of emails in which I pointed out their returns policy as per their website. Eventually, 3 days and many emails, she said they would refund £68 of the £80 cost and I could keep the dress (that is too long to wear). 3 days later I still don’t have the refund so I’ve asked my credit card company to invoke the dispute and refund process.

I ordered dresses from this company and they looked nothing like the photos. The material is cheap, the fit is terrible and the packaging was bad as well. I've now been trying to get a return authorization for 13 days to no avail. Do not order from this company.

I would never order from here they are terrible at responding to emails. I ordered the wrong thing i wanted a refund they said they sent my email to hr its been 72 hours and no response and there still sendin my order smh...

If I could give a minus I would. Obviously a scam website with really inferior quality. I ordered a dress which took weeks to arrive & the dress looked nothing like the one I ordered. I see it online now with another company these people seem set up- Bloomfield boutique so don’t order from any of them. Can’t get a refund as they just ignore emails. Do NOT buy from these sites!

you should be ashamed of yourselves. i ordered a dress and trousers. they came. horrible material, papery, nylon, rayon. the photos were lovely - looked like cotton and linen and pricr]es reflected that, youre obviously using sweat shops in china. its actually a scam. i wouldnt even give them away. do not ever send me an email as you did today barbara gekoski 0192633859901

I was sent the wrong $93 item. I wanted a white print dress and what I received is blue. After four rounds of emails including photos from my end, I was told the dress I received is the correct item! I event I was going to wear this is gone I want my money back! I cannot believe that will happen. DO NOT USE THIS COMPANY,

Horrific experience. Try to return the dress that look nothing like the picture and with no tags. After 6 e-mails, still no return instructions. Lost $118.

Quality of product is not as shown and sizing way smaller. Trying to return and it has been a nightmare, currently they will only offer 30% of what I paid, and have been trying to negotiate over email...started out with 15% refund even though I asked to return it the day after I finally received it-which took 3 weeks and when I asked for a senior management to facilitate the return, no response...still waiting.

DO NOT PURCHASE FROM THIS WEBSITE!!!!

Product is overpriced and shoddy. The “return/refund “ process is a complete scam. DO NOT ORDER FROM THIS COMPANY

I would call this company Kelsey and Insincere as their website shows beautiful, quality items but my experience, like the others described here, was completely different. The loungewear I received was made of a cheap stiff fabric that wasn't worth the $115( Canadian) I paid for it. When I asked for a refund, I was offered a small percentage and told that sending it back would cost about $30 while getting the refund would take over a month. Each successive email I sent asking for how to go about sending it back upped the percentage they were willing to refund, topping out with their final offer of a 65% refund. I finally accepted that and am giving the item to charity. Lesson learned: do not trust this site or any other one that doesn't explicitly state complete refunds-- AND check re: verified customer reviews!

False !!! Fraud , they don’t give your money back.
En España no tiene Cif ni teléfono de contacto , no cumplen la política de devoluciones
Aviso sobre kelseyandsincere.com

Compramos un vestido por 87€ en esta web y la experiencia ha sido muy mala.

El producto recibido no corresponde con lo que anuncian: la calidad es muy baja, la tela es completamente diferente y la talla es muchísimo más grande de lo indicado.

Además, la página no ofrece información legal básica (no hay CIF, ni dirección completa, ni teléfono), lo cual ya es una señal de alerta.

Cuando intentamos hacer la devolución, ponen excusas sobre “trámites internacionales” para alargar el proceso y no devuelven el dinero de forma clara.

En resumen, parece una tienda engañosa: lo que venden no coincide con las fotos y luego dificultan cualquier devolución.

Recomiendo no comprar en esta web.