Kelseyandsincere Reviews 

THE ITEM ARRIVED WELL BEYOND THE EXPECTED DELIVERY TIME. THE ITEM DID NOT MATCH THE PHOTOS, AND AFTER I WROTE TO THE COMPANY AND SHOWED THEM THE DIFFERENCE, THEY OFFERED ME A VOUCHER ON THEIR WEBSITE INSTEAD OF ACCEPTING A RETURN OF THE PRODUCT AND REFUNDING MY MONEY. TERRIBLE

They advertise a 30 day money back guarantee on returns but if you try to return a parcel their returns system is non existent. They try to offer a small percentage of the cost and you keep the articles. I have sent several emails and now they've gone silent. Sincere they are not.

RIP off, website looks good but usual Chinese rubbish behind it. No chance of refunds, no contact possible. Don’t be taken in please. I looked on Trust Pilot before I purchased but there were no reviews then. I wish I had known.

If I could leave less than one star I would. I ordered a dress. The quality was absolutely terrible. It looked nothing like the picture. It has taken me over 2 months to get a partial refund. They offered me less than half of what I paid for the dress to not send it back. Worst customer service ever! Do not shop with them

Do not buy from this company..I bought a Dress, which was expensive, it was rubbish quality a piece of tat! It's take weeks of communication with Kelsey&Sincere to obtain a return address..they tried to offer a discount or credit with them...I wouldn't buy from them again and regret ever making this purchase, it's been frustrating and stressful...insult to injury, I have to pay for the shipping back to China!!!

Do not buy from this scam company. Clothes take weeks to come and are not representative of how they are on the website. They are very poor quality. Returns costs are extortionate.

After three week wait the dress was delivered to an unknown greenhouse. It was found a week later. The dress I ordered was nothing like the dress advertised. Cheap interior copy knock off.their website looks excellent. But products are cheap and nasty. No way to return. Bank refunded me but have now taken it back because kelsey and sincere have said I received it.i suggested to bank this company needs reporting to trading standards. I can't describe how bad the item received is.fabric looks like umbrella fabric. Do not buy from this company

If I could it would be zero lovely sounding enterprise but a dreadful dreadful company to try and deal with won’t accept returns won’t return your money, one of the biggest scammers there is

Very poor quality. I should have read the reviews first. Something I could have bought in a market for about £10 cost £80. Skimpily cut, very thin viscose type material. And having read the reviews I doubt I'll get a refund. `older and wiser. I am now awaiting a refund. the first offer was 20%, or keep the dress and 50% off next purchase. Second offer 30%. Third offer 40%. I have paid for a tracked return for a full refund as I'd not buy from them again (told to expect 4 - 6 weeks). The web contact address is Madrid. The warehouse is in China. Fingers crossed.

Slow delivery / absolutely shocking quality.
Avoid at all costs!
Their chatbot will offer you a 45% discount if you push it hard enough, but still a colossal waste of money and time.

IF I COULD I WOULD GIVE A NEGATIVE STAR!! DO NOT ORDER from this company. Sadly I ordered 3 dresses at the beginning of April before seeing any of the reviews. This company should not be allowed to operate. They are total scammers! What seems to be a top end company in Spain are actually sending inferior quality fabrics and badly made products. I paid over £250 for 3 dresses. After experiencing similar “partial” refund offers, I sent all 3 back, not to Spain “as the warehouse is being refurbished” (another lie) but to China. They have been sat in Customs in Shenzhen since 17th April and Kelsey and Sincere will not in investigate. I have now had to open a case with Royal Mail as well as with my credit card company. What an absolute nightmare this has all been.

This company does not offer the ability to return your item for a refund so you are stuck with whatever you order. Do not order from KelseyandSincere. I would give zero stars if possible.

Dress didn't fit and ask for refund. They only offer a 10% refund. I should of done my research and noticed this is another Chinese scam clothing store.

I struggle to give this even a one star, parcel arrived late, it’s is not a quality product so tried to return. There is no telephone number so have emailed 4 times to which I have had no response. Please do not waste your time ordering from this company. Unfortunately I paid by debit card and have lost out.. I’m so cross with myself for putting trust in this company. Crooks

Ordered 2 dresses. 1 was fine. The other the quality was appalling considering it costumer £80. Have spent last 8 weeks trying to send it back for refund and just get an email stating we will give you 30% refund but not actually doing.
If I could give them less than 1 rating I would. Do not trust this company it their products

Again I wish I had read the reviews before ordering from this so called company.
Items I ordered were nothing like I received. Poor quality and then when I asked to return them, the situation got even worse.
I agreed in the end for a 55% refund and keep the goods, which I will never wear.
A week later still not received my refund and are now not replying to my emails.
Absolutely disgusted as I spent quite a bit of money.
How do these people sleep at night .

This website is a scam and AI generated, do not order from them!
Ordered 2 dresses and when received they were not linen/cotton as described. However, I decided to exchange one and reached out to customer services who offered a partial refund or total credit as I wanted to exchange.
They are possibly tracking IP addresses as their website shows me that everything is sold out, but available to my husband who uses a different machine.
DO NOT order from this website!

This website is a scam- do not order from them!
Ordered 2 dresses and when received they were of awful quality, different colour and could only be described as rags!
Reached out to customer services and they agreed to give a partial refund weeks ago which I have yet to receive and now they are ignoring my communication.
Do not order from this website!

The delivery was late, the packaging meant that the garments were in an extremely crumpled state, and the quality was poor. To gain a return and refund has been impossible to achieve after 6 six days of attempts and numerous emails. DO NOT BUY FROM THIS SITE.

This is a truly terrible company. The goods are too shoddy to even give to a charity shop and nothing like the original website photo.
Trying to get a refund over days and days and ...... they eventually agreed to 51%. More days and days of e-mails with promises its going to be in my bank account. It's all lies and they have no intention of a refund. My advice, never ever shop with this company again. Sally