So far, so great! Despite delivery being a little longer than the standard two weeks - which was clearly stated before purchase - I cannot fault the service. The bed was delivered within the time fram... Toon meer
Bedrijf heeft geantwoord
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Have been trying to get a replacement mattress sorted for a few weeks now, had an email back initially about getting a replacement, I replied but have been ghosted since, with no contact about arrangi... Toon meer
Bedrijf heeft geantwoord
Didn't wait long for delivery, mattress topper has made such a big difference in sleeping quality! Hotel cushions and duvet are perfect, pillow's bounce back too. Deffinitley purchase again
Bedrijf heeft geantwoord
Searched internet for cooling mat to help sleep in U.K. heatwave and to help my lymphoedema. I trusted Silentnight as I have had other products from them that have been good and reliable.The cooling... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Silentnight
Geschreven door het bedrijf
Silentnight, the UK’s most trusted sleep brand. We know that everyone has different needs when it comes to sleep. So in a nation of 60 million sleepers, one-size-fits all just won’t do. It won’t do at all. That’s why we think sleepers before springs.
Silentnight's Customer Guarantee
Silentnight's Customer Guarantee
We work hard to ensure all our customers receive the highest levels of quality and support.
Honesty and integrity lie at the very core of everything we do here at Silentnight.
The Silentnight Guarantee has been designed to create an environment where people can shop with confidence.
Contactgegevens
Long Ing Business Park, BB18 6BJ, Barnoldswick, Verenigd Koninkrijk
- 0333 123 0892
- enquiries@silentnight.co.uk
- shop.silentnight.co.uk
4,1
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9K reviews
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Antwoord van Silentnight
We appreciate your feedback Eleanor. We're glad you're happy with the product and delivery.
Kind regards, Sarah at Silentnight Brands
Top quality products, prompt delivery
Silent Night consistently delivers top‑quality duvets, pillows and mattress toppers, all with prompt, reliable delivery. We’re genuinely impressed with their products.
28 april 2026
Antwoord van Silentnight
We're so pleased to hear you're feedback Richard. Thank you for your kind words!
All the best, Sarah at Silentnight Brands
Prompt service
21 april 2026
Antwoord van Silentnight
Thanks Pamela, that's good to hear.
All the best, Sarah at Silentnight Brands
Antwoord van Silentnight
We are happy to hear that you enjoyed your new topper. Thank you for your feedback.
Kind regards, Sarah at Silentnight Brands
Great coverless duvet
Prompt delivery and good communication every step of the way. Good quality coverless duvet set. Will buy again.
21 april 2026
Antwoord van Silentnight
We're so happy you had a great experience with our delivery and communication. We appreciate your kind words about our duvet set!
All the best, Sarah at Silentnight Brands
Matress collapsing within weeks
Matress collapsing within weeks. Have tried to get hold of customer support but no response. Won’t use again!
7 november 2025
Antwoord van Silentnight
We are concerned to hear about your mattress and support issues. We are looking into this and can see the CX team have reached out to you directly, they'll be able to help get this sorted for you.
Kind regards, Sarah at Silentnight Brands
Very comfortable
Very comfortable, good heat control.. ie you don’t get too hot.. has helped make a too hard mattress comfortable, great value.
28 april 2026
Antwoord van Silentnight
We're delighted to hear your topper is comfortable, and has improved your mattress! Thank you for your positive feedback.
Kind regards Sarah, Silentnight Brands
Superb does was what was needed.
27 april 2026
Antwoord van Silentnight
We are so happy to hear that our body support pillow met your needs perfectly. Thank you for your kind words Adam,
All the best, Sarah at Silentnight Brands
Great product- body support pillow
Great product- body support pillow. Really helping me sleep more comfortably and in a better position for my shoulders and spine.
27 april 2026
Antwoord van Silentnight
We're so glad the pillow is helping you sleep more comfortable and helping your spine and shoulder alignment. Thanks for your feedback
All the best, Sarah at Silentnight Brands
Good quality
Good quality, Quick delivery. Very comfortable, makes for a great night's sleep. Very pleased.
26 april 2026
Antwoord van Silentnight
We're so pleased you're enjoying great sleep and are happy with the quality and delivery of your new Topper. Thank you for your feedback.
Kind regards, Sarah at Silentnight Brands
Prompt delivery .good quality electric…
Prompt delivery .good quality electric blanket.
2 december 2025
Antwoord van Silentnight
We are delighted you are happy with your blanket!
All the best, Sarah at Silentnight Brands
Overall very happy
Overall very happy. Ordering was easy , delivery was prompt . Fitted my bed perfectly. Was slightly thinner than expected but certainly still gave me a better night’s sleep overall very positive about product.
26 april 2026
Antwoord van Silentnight
We're so glad to hear your ordering was easy and delivery prompt. We appreciate your feedback about the thickness of your Topper and are delighted it improved your sleep.
All the best, Sarah at Silentnight Brands
Antwoord van Silentnight
Thank you for your feedback, we really appreciate it/
Kind regards, Sarah at Silentnight Brands
My kids love their bed
My kids love their bed! I never realized a spring bed can also feel so comfortable till I got this one!
15 maart 2026
Antwoord van Silentnight
We're so happy your kids are loving their new bed! Thanks for sharing your positive experience.
All the best, Sarah at Silentnight Brands
Matress topper very ineffective
Matress topper very ineffective. You can't tell it's there. Waste of money.
24 april 2026
Antwoord van Silentnight
We appreciate your feedback, and are sorry if the topper you chose is not the right one for you.
Kind regards, Sarah at Silentnight Brands
Don’t reply or resolve issues and ignore you
Follow on from my previous review once again incompetence as they requested email but no reply or to put this right. I’m going to avoid this company and very disappointing by their lack of customer service!!! Avoid their products definitely not worth the price and are extremely poor quality.
8 mei 2026
Review zonder uitnodiging
Antwoord van Silentnight
We are truly sorry to hear about your frustrating experience. We value your feedback and have again forwarded your feedback and contact information to our bedding partner, Comfy Quilts, who will be in touch directly.
Kind regards, Sarah at Silentnight Brands
Antwoord van Silentnight
We're delighted you're happy Mandy.
All the best, Sarah at Silentnight Brands
Antwoord van Silentnight
We're delighted you're happy with your delivery and mattress!
Kind regards, Sarah at Silentnight Brands
Topper of comforthave been using this topper type for…
I have been using this topper type for quite some time . In fact this is my third purchase which proves I am satisfied with the quality.
23 april 2026
Antwoord van Silentnight
We are so glad to hear you are satisfied with our topper! Your continued loyalty means a lot to us.
All the best, Sarah at Silentnight Brands
Just what l needed with the warmer…
Just what l needed with the warmer weather coming in, great nights sleep! Thanks
15 april 2026
Antwoord van Silentnight
We are so glad to hear you're sleeping well. Thank you for your kind words.
All the best, Sam at Silentnight Brands
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