This was my first Sigma Sports (HW) organised Social Ride - I've only recently taken cycling up as a way to get fitter. The event was friendly. well organised and resourced (staffed). The rules-of... Toon meer
Locatie
Wijzig locatieHigh Street 37-43, St Johns Place, KT1 4DA Hampton Wick, England, GB
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Lees wat reviewers zeggen
Great service from your very busy mechanic today. He skilfully fixed my brakes despite there being confusion over my appointment, he made the time despite his very busy workload. Thank you.
I've used Sigma Sports for years and recently had a few trips to buy in store. Marc helped me on both occasions with sorting some parts from stock, and then again with trying a wide range of shoes. Al... Toon meer
Purchasing shoes which I couldn't do online as needed to try on. Therefore visited store in Hampton Wick & seen by Mark who was extremely helpful. Tried on several makes & sizes, then went away to con... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We sell only the best in road cycling and triathlon bikes, cycling clothing, accessories and running and swimming products, backed up by our industry-leading customer care and superior knowledge from people who love the products we sell. Shop online or visit our London or Midlands stores or use our Reserve and Collect service.
About Sigma Sports
Geschreven door het bedrijf
- Easy Returns!
- Sigma Sports will fully refund products for a period of 30 days. Some restrictions apply.
- Free UK Delivery!
- We offer a free delivery service on all orders over £60.00 shipped to the UK mainland!
- Save £25 Off Your First Order
- New customers can save up to £25 off their first order. Sign-up to the Sigma Sports newsletter at sigmasports.com. Some restrictions apply.
- 0% Finance
- Now offering 0% finance for UK customers, on a huge range of bicycles, wheels, components and accessories. For full details visit our website.
- Worldwide Delivery
- Shop in your local currency and pay with your local payment method. We ship worldwide with DHL at competitive delivery prices.
- Shop on the Sigma Sports app!
- Shop on the Sigma Sports mobile phone iOS or Android app for a quick and easy shopping experience. Available now to UK customers.
Contactgegevens
High Street 37-43, St Johns Place, KT1 4DA, Hampton Wick, England, Verenigd Koninkrijk
- 0333 006 8833
4,8
Uitstekend
1K reviews
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Rude customer service
Rude customer service
I was interrupted several times by the person on the phone whilst trying to explain the situation. Sigma use DPD and will not leave the parcel. It's basically impossible to get your order if you are not full time at home.
Sigma really want to fill the online void of Wiggle but are incapable of doing so.
20 mei 2026
Review zonder uitnodiging
Antwoord van Sigma Sports - Hampton Wick
Hi NI,
Thank you for taking the time to leave your review.
I'm sorry to hear about the issues you have had with your order. I have spoken to the member of staff you spoke to. I believe my colleague was explaining that the reason we can't leave parcels is due to the relatively high cost of the items. We have put this in place to try to ensure you receive the correct items, without the chance of theft or fraud.
My colleague was also explaining that your order has been returned to sender by DPD and that we can then offer several options to resolve this for you.
Unfortunately I was not able to review the call, but the account from my colleague differs slightly. Whether there was a delay on the call or a misunderstanding, I'm not sure. But the staff member was answering questions you posed to her and was not intentionally interrupting.
I can see that once your order has been received we are due to process a full refund for you.
If there is anything further we can assist with please do reach out.
Many thanks,
Chris
(Customer Care Manager)
Fast service
11 mei 2026
Great experience
Great experience - very knowledgeable and thorough staff, answered all my questions and I left feeling very confident I'd bought the best bike for me that was also well-fitted and knowing that I could come back with any further questions and issues.
12 mei 2026
Professional service coupled with…
Professional service coupled with excellent advice from the team at Hampton Wick store, keep up the great work.
15 mei 2026
Great new bike from the crew!
14 mei 2026
Top service
Very good service , online (and in store). Super helpful and responsive if any questions or issues. Thank you
13 mei 2026
Fantastic service
Fantastic service. Had a number of issues with my second hand bike. Had a gold service booked in and was promised my bike would be like new. Don’t disappoint. Decent ride before. Amazing ride now.
Can’t recommend enough.
Thank you
8 mei 2026
Easy to order
Easy to order, quick and efficient in the Hampton Wick store when collecting.
4 mei 2026
Weapons grade customer service from Ben
16 mei 2026
Review zonder uitnodiging
Friendly,efficient.No complaints…
Friendly,efficient.No complaints whatsoever.
16 mei 2026
Review zonder uitnodiging
Incredibly friendly and helpful member…
Incredibly friendly and helpful member of the team helped my navigate a myriad of shoe options. I have since been on a couple of long rides in the new shoes and they fit perfectly - in fact i barely notice they’re there.
8 mei 2026
Top Draw service
Top Draw service - repaired my bike and gave it a great service and made it look and feel like new. Thanks chaps.
15 mei 2026
Review zonder uitnodiging
Good prices
Good prices, great range and quick delivery and from past experience excellent customer services. Highly recommended.
11 mei 2026
Fantastic customer service as I bought…
Fantastic customer service as I bought a new bike from Sigma, especially from Mathew. Originally had my eye on one bike, but following a free consultation where my needs, budget and fit were discussed, more suitable options were suggested.
Mathew was excellent through the whole process and spent plenty of time to make sure I was happy with everything. I've now had my bike a few months and I love it! Thank you Mathew and Sigma!
1 maart 2026
Review zonder uitnodiging
Great customer experience
Great customer experience, very knowledgable and helpful staff from the minute you walk in.
7 mei 2026
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