Silver Cross Reviews 936

We’ve had silver cross for both our children , great quality. Our footmuff git damaged in a fire before our little one could use it , and I couldn’t find it to buy separately. I filled in an enquiry form stating what had happened and what footmuff we were looking for. They quickly replied and informed me they would send one out free of charge ! Faith in humanity restored !!!

Silvercross after care service was second to none! Even down to delivering the box to return our clic buggy in! Emails answered very promptly . DPD delivery and pick up was no trouble all sorted by Silvercross.
A new replacement clic as they couldn't fix mine. Keep it up Silvercross. Thank you.

After almost 3 years with our motion 360 car seat we had an issue with it. Silver cross was super quick to respond and their customer service representatives were very helpful. They arranged a box to be sent to the house and the car seat was collected. Unfortunately the car seat couldn’t be fixed but we were absolutely blown away when silver cross said they were sending a replacement one with no charge. We originally chose to purchase a silver cross car seat as they had a reputation for good service and safety and were so pleased to see that reputation upheld.

Service could not be better with Silver Cross!

We ordered the 10 piece coast bundle and as first time parents this is perfect to start you off! However I did see that the bundle had been upgraded to a 12 piece bundle, in which I contacted to see if there was anything we could do to get the extra parts.

Silver Cross has kindly sent the stand to go with our Bassinet for the pram! We are delighted with this service and couldn't recommend them more to anyone!

As first time parents, we accidentally ordered a seat which wasn’t suitable for purpose. Silver cross were brilliant in helping us navigate a range of car seats and sent us a link to the correct seat/isafix, plus the attachment needed for the pram we already have.
Was effortless dealing with them and the products are great. We purchased a full bundle and would highly recommend.

I had to contact Silvercross customer service as I needed replacement newborn inserts for my car seat. I searched everywhere online and had no luck, submitted a query on their website and within 24 hours I was contacted and provided a direct purchase link and confirmation that I would receive it by post. The communication was incredibly fast, even with a back and forth of emails, no waiting several working days for one reply! Couldn’t be happier!

What excellent service I had a problem with DPD and they couldn’t of been more efficient and so friendly to go above and beyond to resolve the problem within 48 hours
Thank you Amber and the rest of Silver cross

We bought a silver cross car seat 5 years ago and recently realised the inner polystyrene had a crack in it. Contacted silver cross who organised to collect it from our house, assessed it and deemed it irreparable so organised a brand new updated car seat to be delivered to our house as a replacement. All communicated really easily via their messaging service. Excellent service and gives you peace of mind that you have a safe car seat for life with them!

Amazing customer service very fast response time

Nothing is covered under warranty, extremely expensive brand for nothing. Such a shame, was proud to order a British brand make which I thought was of great quality and standards. Had proven the opposite and within 6 months of very little use, saw deterioration.

I bought the whole range for my child, would advise against.
I really thought they would cover discolouration of their products but they blame everything under wear and tarp should have just bought any cheap brand of went for Joie instead.

I was very excited to receive a stroller from this company but it never shipped. I ordered adapters for the stroller that were received, but the stroller itself never shipped. Silver Cross has withheld a refund for the stroller and is demanding I return the adapters until they can issue a refund for the stroller (even though the adapters were a completely separate paid item). I highly recommend NOT buying from this company as the customer service is awful and they are illegally holding money for something that was never shipped.

Although I’m not fully happy with the pram I ordered, I have to say the customer service from Silver Cross has been excellent. The advisors were incredibly helpful and always quick to respond to my questions.

The way my concerns were handled and resolved really stood out to me and I felt supported throughout. Even when a product isn’t quite right, great customer service makes a huge difference and Silver Cross delivered on that front.

Brilliant customer service!
My stroller needed a small repair, I contacted them online to see if it could be fixed. After sending them photos, they sent out a box for me to package my stroller in and arranged someone to collect it.
They repaired my stroller and returned it within 4 working days, all completely free of charge and no hassle at all.
Brilliant company, thank you!

I have updated this review and rating. I had an initial negative experience with customer services in regards to a faulty car seat. Following my expression of dissatisfaction, a representative of Silvercross phoned me out of the blue to apologise and to rectify the situation. They were incredibly helpful and send me a brand new product which arrived within 24 hours. So, what started as a negative experience has been turned around and I've been very impressed by them.

Great experience, very quick service. Thanks again

The best customer service I have experienced. As wonderful as the quality of these products are sometimes issue do arise as that’s life, but how a company treats you when this happens says a lot about them. I have ordered mainly all Silver Cross items for my Son and the quality has always been wonderful and I have nothing but praise. However have just had an issue with my Sons Silver Cross Duel Mattress. I phoned customer services on Monday evening and quickly got through, they asked me to send some images over of the issue and I woke up the next morning to a notification saying a new mattress will be being sent to me, and once it arrives please contact them again as they will be happy to collect the old mattress. Really easy and straightforward and I have been very pleasantly surprised by this company and how they treat their customers. Cannot recommend enough and thank you for making what could have been a very stressful situation completely smooth sailing. Also would like to thank and credit the wonderful customer service team who have helped me with this, and provided outstanding customer service. Thank you!

A zip on our Silver Cross carrycot broke but when we got in touch with customer services they were extremely friendly and helpful and sent out a replacement carrycot straight away. The carrycot had already been used for two children but it was still covered by their guarantee. Excellent customer service!

The best customer services I have experienced recently. The whole process was so easy and dealt with professionally . Would definitely purchase another Silver Cross product in the future

Silver Cross stepped up and made everything so easy! I originally bought my 'Silver Cross Reef 2' from a retailer and received very poor customer service; they simply wouldn't respond to my emails or calls regarding a faulty chassis.

When I contacted Silver Cross directly, the difference was night and day. Not only did they send me a replacement chassis with incredible speed, but they also coordinated the collection of the faulty item using the new packaging. I have since purchased a high chair and car seat directly from their website because I know that if anything goes wrong, they truly look after their customers.

Highly recommended!

I purchased the Cove system through Very, the delivery was late, but eventually delivered in December.

There was an issue with Very and they hadn’t sent the promotion pack that was stated on the Very website.

We got in touch with silver cross as was not getting anywhere with very. Wow, what a difference! Excellent customer service from Sally McGlashan, who sorted us the pack and also sent a voucher as a gesture goof goodwill, that’s how customer service should be done! Thank you.