Great piece of software & equipment. the team at silver fox were really helpful when buying especially Amber who explained what the capabilities of the silver fox printer are Miro was brilliant... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Amber Manly, was helpful and understood all aspects of the printing we required in Norway. She came across very well and answered all my questions, as well as being very honest. Produced quot... Toon meer
Bedrijf heeft geantwoord
Amber has been brilliant to deal with. Easily contactable through various platforms to discuss anything. She makes ordering new labels easy and helps us understand which labels may be best for a spe... Toon meer
Bedrijf heeft geantwoord
Best cable label company We came over from another supplier Actually another supplier who were offering terrible after sale care and service We decided to make the jump to Silver Fox and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Silver Fox is a leading manufacturer of cable, wire, and pipe labels for various sectors worldwide, including Rail, Data, Power, Construction, Renewable Energy, and Oil & Gas. Based in the UK, Silver Fox ships globally either direct or by their ever-growing network of distributors. Silver Fox is unique in the marketplace having its own in-house software and time-saving solutions developed and manufactured at the head office in Hertfordshire.
Contactgegevens
Unit 2 Swallow Court, AL7 1SA, Welwyn Garden City, Verenigd Koninkrijk
- +44 (0) 1707 373727
- sales@silverfox.co.uk
- silverfox.co.uk
4,8
Uitstekend
176 reviews
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License Move Between Computers
Moving to a new computer did not start out good by myself so emailed SilverFox at 09:00. Got a response from Miro Wachulski at 09:20. We setup a Teams call at 9:45 and everything was up and running within 5 minutes. Excellent job and keep it up...
7 november 2024
Review zonder uitnodiging
Antwoord van Silver Fox
Hi Peter
Thank you for your review. We really appreciate it.
I'm glad to hear that the support team was so helpful. They work hard to ensure that engineers can print when needed and that their projects do not stall at the labelling stage. It's brilliant to see those time stamps on there showing just how quickly the team responds to queries. They are targeted on these metrics, so I will pass your feedback on to Miro.
If you need to book any free-of-charge training to get even more out of your solution, please let us know.
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Thank you Miro Wachulski!
Miro Wachulski assisted me very well with my issue with the LabelFlex software licensing.
24 oktober 2024
Review zonder uitnodiging
Antwoord van Silver Fox
Hi Jon
Thank you for your review. We really appreciate it.
I'm glad to hear that the support team was so helpful. They work hard to ensure that engineers can print when needed and that their projects do not stall at the labelling stage.
I will pass your feedback on to Miro.
If you need to book any more free-of-charge training to get even more out of your solution, please let us know.
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Miro fixed my problems!
I was having some issues with the printer so Miro gave me a technical lesson on how to setup the machine and print the labels we require! I was really impressed with the help Miro gave me and he spent time showing me a number of different useful ways to use the software for various bits of equipment I will need labels for.
24 oktober 2024
Review zonder uitnodiging
Antwoord van Silver Fox
Hi John,
Thank you for your review. We really appreciate it.
I'm glad to hear that the support team was so helpful. They work hard to ensure that engineers can print when needed and that their projects do not stall at the labelling stage.
I will pass your feedback on to Miro.
If you need to book any more free-of-charge training to get even more out of your solution, please let us know.
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
New Software has Bugs!
Used silver Fox labels for many years with same software on a PC but had to upgrade to the latest software when upgraded PC. Problem after problem then arose and ended up discovering that the new software had a major bug in it (well at least 1 I know of)!
Miro did find it and offered a quick get-around fix but it seems apparent that the new software is not properly tested. Not impressed Silver Fox!
11 oktober 2024
Review zonder uitnodiging
Antwoord van Silver Fox
Hello, Pete.
Thank you for taking the time to share your experience. We're glad you reached out to our support team, and I’m pleased that Miro was able to assist and resolve the issue with a same-day fix. I’ll be sure to pass on your thanks to him.
The software in question is a third-party solution we originally developed in 2011 for another company, along with a matching label range. The label templates you’re referring to were withdrawn by our client in 2018. When we introduced an updated software version in 2021, we chose to include these older, now obsolete templates to support customers who still rely on them, even though they were no longer required for the new software. This update included a range of changes, such as compatibility with Windows 11, support for 4K screens, a refreshed user interface, and functional improvements with help videos—all of which required significant additional work to adapt these legacy templates.
Bringing these older templates into the updated software came with certain limitations, as you noticed, such as the inability to select specific print lines or control line numbers on the older, withdrawn templates. We faced the choice of either omitting these templates entirely or bringing them forward with some reduced functionality. We opted to include them for continuity, even though some features would not be fully supported on these legacy templates.
We’ve also introduced various updates and developments over the last 13 years, all aimed at enhancing your labelling experience. When you reached out to us on 10 October, Miro was able to provide a quick modification to help address the specific limitations you encountered on the same day, and we followed up to ensure everything was running smoothly.
We understand that these issues may have been frustrating, and we’re here to help. Please don’t hesitate to reach out directly on 01707 37 37 27 or at support@silverfox.co.uk if there’s anything further we can do.
Thank you once again for your feedback. We’re committed to supporting you now and into the future.
All the best,
Alexander Michaelson - Head of R&D and Support
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
From the moment I enquired about the…
From the moment I enquired about the fox in the box the staff were most helpful, talked me through what I needed, item was shipped next day, when I set up the equipment they was on the phone to talk me through using it.
25 september 2024
Antwoord van Silver Fox
Hi Martin,
Thanks for your review - we appreciate it.
We work so hard to ensure our customers spend as little time worrying about labelling as possible!
If you need any more training or support in the future, please let us know—it's all free of charge, and we're happy to help.
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Really enjoy using this printer.
Really enjoy using this printer.
The training was very helpful and the after sales care has been second to none.
1 oktober 2024
Review zonder uitnodiging
Antwoord van Silver Fox
Hi Dan,
Thanks for your review - we appreciate it.
We work so hard to ensure our customers spend as little time worrying about labelling as possible!
If you need any more training or support in the future, please let us know—it's all free of charge, and we're happy to help.
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Miro was a great help with the printer…
Miro was a great help with the printer set up today and very efficient in knowing how the software worked and how to fault find on the printer. He was also very friendly and a credit to your company.
26 september 2024
Review zonder uitnodiging
Antwoord van Silver Fox
Hi Steven
Thank you for your review. We really appreciate it.
I'm glad to hear that the support team was so helpful. They work hard to ensure that engineers can print when needed and that their projects do not stall at the labelling stage.
I will pass your feedback on to Miro, who ran your training session.
If you need to book any free-of-charge training to get even more out of your solution, please let us know.
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Antwoord van Silver Fox
Hi Catherine,
Thanks for your review - we appreciate it.
Don't forget that you can book free of charge training on printing the labels with our support team.
10 minutes of training could save you hours in the long run—contact us to book it.
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Great support once again
Great support once again. Miro you are the best mate.
23 september 2024
Review zonder uitnodiging
Antwoord van Silver Fox
Hi Antonios
Thank you for your review. We really appreciate it.
I'm glad to hear that the support team was so helpful. They work hard to ensure that engineers can print when needed and that their projects do not stall at the labelling stage.
I will pass your feedback on to Miro, who ran your training session.
If you need to book any free-of-charge training to get even more out of your solution, please let us know.
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Prompt License Issue Resolution Offshore
As an Offshore Asset Coordinator, having the ability to print cable labels on-demand is an often critical part of my work. Miro Wachulski offered prompt service to clarify and apply my company's software license, ensuring no gap in service.
17 september 2024
Review zonder uitnodiging
Antwoord van Silver Fox
Hi Michael
Thank you for your review. We really appreciate it.
I'm glad to hear that the support team was so helpful. They work hard to ensure that engineers can print when needed and that their projects do not stall at the labelling stage.
I will pass your feedback on to Miro. He is an asset to the team.
If you need to book any free-of-charge training to get even more out of your solution, please let us know.
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Great product and Customer Service
We have dealt with Amber throughout the ordering and setting up of our Label machine and she has been nothing but helpful! The machine is great and easy to use, support was also offered in a timely manner.
17 september 2024
Review zonder uitnodiging
Antwoord van Silver Fox
Hi Niamh
Thanks for your review. Amber is such a great asset to the team, and we must say her customers love speaking to her.
If you need to book any free-of-charge training to get even more out of your solution, please let us know.
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Great labelling machine
Great labelling machine, easy to use and customer service is excellent. Would highly recommend
4 september 2024
Review zonder uitnodiging
Antwoord van Silver Fox
Hi Simon
Thank you for your review. We really appreciate it.
I'm glad to hear that the team was so helpful. They work hard to ensure that engineers can print when needed and that their projects do not stall at the labelling stage.
If you need to book any free-of-charge training to get even more out of your solution, please let us know.
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Really useful labelling software which…
Really useful labelling software which makes our job a lot easier, great customer service. Ambers always really helpful.
10 september 2024
Review zonder uitnodiging
Antwoord van Silver Fox
Hi Dan
Thanks for your review. Amber is such a great asset to the team, and we must say her customers love speaking to her.
If you need to book any free-of-charge training to get even more out of your solution, please let us know.
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
For me an excellent product
I was using another brand of wrap on labels but found them to be a bit too translucent. Tried Silver Fox and they are better suited to my application. Had some issues with the license key but was helped quickly with Tech support Miro. Timely responses and even a Teams call. Cant ask for anymore.
Thanks for your patience Murray
4 september 2024
Review zonder uitnodiging
Antwoord van Silver Fox
Hi Murray
Thank you for your review. We really appreciate it.
I'm glad to hear that the support team was so helpful. They work hard to ensure that engineers can print when needed and that their projects do not stall at the labelling stage.
I will pass your feedback on to Miro. He is an asset to the team.
If you need to book any free-of-charge training to get even more out of your solution, please let us know.
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Great Customer Service
Dom Michaelson was extremely helpful throughout the quoting and ordering process, providing quick turnaround times and prompt responses. Thank you Silverfox!
3 september 2024
Review zonder uitnodiging
Antwoord van Silver Fox
Hi Casey
Thank you for your review.
We're so pleased you had a good experience with Dom. He works so hard to ensure that all the customers' needs are met and is highly knowledgeable when answering questions—we're lucky to have him!
I will pass your feedback along.
Please do contact us with any future labelling queries. We're happy to help!
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Product and team are brilliant
Product is brilliant, exactly what we needed to label all our cables onsite.
Silver Fox team cant do enough for you either following purchase, Dom, Alex thank you.
Highly recommend
21 augustus 2024
Review zonder uitnodiging
Antwoord van Silver Fox
Hi Dan
Thank you for your review.
We're so pleased you had a good experience with Dom and Alex. They and the rest of the Silver Fox team work tirelessly to ensure that we offer industry-leading customer service.
I will pass your feedback along.
Please ensure you get the most out of the solution and book your free-of-charge training with the team. We're happy to help!
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Great customer service
Great customer service. Easy to deal with via email and phone. I highly recommend this company for all of your needs. Dom was so nice and helpful with all of my changes and very knowledgeable with what i did need.
29 juli 2024
Review zonder uitnodiging
Antwoord van Silver Fox
Hi Kayla,
Thank you for your review.
We're so pleased you had such a good experience with Dom. He is an asset to the team, and I will pass your feedback along.
Please ensure your end-user gets the most out of the solution and book your free-of-charge training with the team. We're happy to help!
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Antwoord van Silver Fox
Hi Sibichen
Thank you for your review. We really appreciate it.
I'm glad to hear that the support team was so helpful. They work hard to ensure that engineers can print when needed and that their projects do not stall at the labelling stage.
If you need to book any free-of-charge training to get even more out of your solution, please let us know.
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Mostly it is good and easy to use
Mostly it is good and easy to use. I try to use copy and paste in label printing area but it won't work. Please instruct it to me.
Thanks,
Simon
18 juli 2024
Review zonder uitnodiging
Antwoord van Silver Fox
Hi Simon,
Thanks for the review. We're glad you like the software.
Can you please contact support@silverfox.co.uk with your query? They can arrange a free training session to help you get the most out of the solution.
Thanks,
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Excellent customer service and training…
Excellent customer service and training support.
11 juli 2024
Review zonder uitnodiging
Antwoord van Silver Fox
Hi Meliecer
Thank you for your review. We really appreciate it.
I'm glad to hear that the support team was so helpful. They work hard to ensure that engineers can print when needed and that their projects do not stall at the labelling stage.
I will pass your feedback on to Miro, who ran your training session.
If you need to book any free-of-charge training to get even more out of your solution, please let us know.
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
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