Great piece of software & equipment. the team at silver fox were really helpful when buying especially Amber who explained what the capabilities of the silver fox printer are Miro was brilliant... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Amber Manly, was helpful and understood all aspects of the printing we required in Norway. She came across very well and answered all my questions, as well as being very honest. Produced quot... Toon meer
Bedrijf heeft geantwoord
Amber has been brilliant to deal with. Easily contactable through various platforms to discuss anything. She makes ordering new labels easy and helps us understand which labels may be best for a spe... Toon meer
Bedrijf heeft geantwoord
Best cable label company We came over from another supplier Actually another supplier who were offering terrible after sale care and service We decided to make the jump to Silver Fox and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Silver Fox is a leading manufacturer of cable, wire, and pipe labels for various sectors worldwide, including Rail, Data, Power, Construction, Renewable Energy, and Oil & Gas. Based in the UK, Silver Fox ships globally either direct or by their ever-growing network of distributors. Silver Fox is unique in the marketplace having its own in-house software and time-saving solutions developed and manufactured at the head office in Hertfordshire.
Contactgegevens
Unit 2 Swallow Court, AL7 1SA, Welwyn Garden City, Verenigd Koninkrijk
- +44 (0) 1707 373727
- sales@silverfox.co.uk
- silverfox.co.uk
4,8
Uitstekend
176 reviews
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-Software could be updated.
-Software could be updated.
-I dont need to stare at the software version for 10 -seconds on startup.
-I would love to be able to pause the tutorials if i wish to do so.
Thank you for the support.
8 oktober 2023
Antwoord van Silver Fox
Hi Stéphane.
Thank you for your feedback.
We are always trying to improve the experience of our users. I believe a team member has already contacted you to ask for more information on how we can improve the above aspects of our solution and how to help make your future experiences work more smoothly.
We thank you for your ongoing support and encourage you to get in touch with the team to use the free-of-charge support and training to make sure you are getting the most out of your investment.
Thanks,
Henry
Great customer service
I dealt with Nikki over the phone and she very quickly followed up with a quote by email. She was professional, knowledgeable and happy to help.
18 oktober 2023
Review zonder uitnodiging
Antwoord van Silver Fox
Hi Matthew.
Thank you very much for your review. Niki is a fantastic member of the team, and you're not alone in singing her praises. She embodies the care that the sales team has for all of our partners.
Remember, if you're using the Labacus Innovator® software, you get unlimited free-of-chare training to ensure you get the most out of your investment.
Sometimes 10 minutes of training can save you hours in the long run.
You can book it in by contacting support@silverfox.co.uk
Kind Regards,
Henry
your software made it convienient, However
your software made it convenient to print out the labels purchased. However, due to the cost of the software and the capabilities, I have reverted back to my Excell template. With the excel template, I have more options than the software can provide and automation. Considering the Cost of the labels and the cost of the software is what made me revert back to our previous methods.
20 september 2023
Antwoord van Silver Fox
Hi James,
Thank you for your review. We are sorry you haven't had a 5-star experience from Silver Fox.
It sounds like you have a great solution with your Excel process, but I wanted to provide further context to some of the things you have highlighted in your review:
- I believe you utilise the Belden Labelflex solution. The software is a one-time cost, starting at just £120. With this software, you receive all the predesigned templates of the labels we produce and free-of-charge support and training to maximise your investment. Perhaps more importantly, in your case, free-of-charge feature updates. If you purchase the software today, when you start it back up again in ten years, you will have the most up-to-date version, with the most up-to-date labelling technologies, at no extra software development cost. In this sense, even the lowest investment is future-proof.
- I am unclear on what you mean by Excel providing more automation; as we develop the software in-house, we always look to improve our offering to our partners. If you are available, scheduling a quick call between our support team and you would be great so they can gather your feedback and improve the solution. This improvement, if made, would then be rolled out free-of-charge
- Naturally, the cost of the labels will be slightly higher than other labelling companies. The price of the labels includes the free-of-charge support, training, feature updates, etc. that I have mentioned previously. Many of our partners do not wish to have an out-of-date solution when it comes to printing or, worse, not be able to properly use the solution when they are pinched for a time at the end of the project. This is where the free-of-charge support comes in to help partners hit tight deadlines and ensure labelling does not derail a whole project. If you have purchased the labels through a BELDEN distributor, please share the details with sales@silverfox.co.uk so they can review whether the price you have been charged is suitable.
I will pass your feedback on to the support team, and hopefully, we can action that automation point for you and turn this into a 5-star review in the future.
Warm wishes,
Henry
Silver Fox
It's a great product, adaptable and produce quality labels fast. It has a clear print that ensures easy identification and reduces the time spent to figure out cables during installations, maintenance, or repairs. The SilverFox team is very accomodating and approachable with regards during the training. Keep it up the Good work.
5 oktober 2023
Review zonder uitnodiging
Antwoord van Silver Fox
Hi.
Thanks for your kind words and review. It's much appreciated. Silver Fox works hard to work with customers and distributors alike. To make sure that they have everything they need to use the solution.
Included with the Fox-in-a-Box® is:
- FOC training
- FOC support
- FOC feature updates
These unique aspects of the service we provide are what sets Silver Fox apart.
Thanks,
Henry
We are so happy with the support that…
We are so happy with the support that we are getting from Silver Fox . They were quite quick to respond to our quires and act without any delay .
2 oktober 2023
Review zonder uitnodiging
Antwoord van Silver Fox
Hi Shyam
Thanks for your kind words and review. It's much appreciated. Silver Fox works hard to work with customers and distributors alike. To make sure that they have everything they need to use the solution.
Included with the Fox-in-a-Box® is:
- FOC training
- FOC support
- FOC feature updates
These unique aspects of the service we provide are what sets Silver Fox apart.
Thanks,
Henry
FOX in a BOX is a great Product
FOX in a BOX is a great Product, adaptable, versatile and produce quality labels fast. Silver Fox are a pleasure to deal with, professional, knowledgeable but best of all approachable. answered all my questions and couldnt do enough to help!
19 september 2023
Review zonder uitnodiging
Antwoord van Silver Fox
Hi Mark,
Thank you for your kind words. We work hard to continuously provide our partners with the highest level of service and product.
The Fox-in-a-Box® contains free-of-charge feature updates to future-proof your investment and free-of-charge training and support. If you have any questions on how to get the most out of your investment or would like to book a training session with the team, please contact:
support@silverfox.co.uk
Kind Regards,
Henry
Great product that met my exact…
Great product that met my exact requirements. The team worked with me continuously to understand what label types were required and support with professional advice throughout the installation process. Would recommend to anyone looking for new labels.
21 juli 2023
Review zonder uitnodiging
Antwoord van Silver Fox
Hi Jack,
Service is one of our core values at Silver Fox, and we're glad this shone through in this instance. We work hard to put the customer's projects and requirements first.
Don't forget to follow our LinkedIn page to stay updated with the latest happenings at Silver Fox - https://www.linkedin.com/company/silver-fox-labelling
Kind Regards,
Henry
Fantastic experience
Fantastic experience. High quality product. Round the clock support from the team for all our queries (and there were a few!) Able to print exactly what we wanted at exactly the time we wanted. Thanks to the team.
11 september 2023
Review zonder uitnodiging
Antwoord van Silver Fox
Hi Scott,
We are here to answer any questions you may have. Your projects have enough moving pieces to have challenges when it comes to the labelling stage, which is the last thing we want. We're glad we were able to support you.
Don't forget to follow our LinkedIn page to stay updated with the latest happenings at Silver Fox - https://www.linkedin.com/company/silver-fox-labelling
Kind Regards,
Henry
No brainer for our next project
Used Silver Fox on one of our projects, previous label suppliers were unable to offer fast support for the printer that we had. I was pleasantly surprised at how responsive and effective the Silver Fox team were. Would highly recommend.
23 augustus 2023
Review zonder uitnodiging
Antwoord van Silver Fox
Hi Gregory,
The Silver Fox sales teams are experts in labelling, and having been in operation for 45 years, there are not many labelling challenges we haven't collectively solved. Thank you for your feedback, and we look forward to supporting you more in the future.
Don't forget to follow our LinkedIn page to stay updated with the latest happenings at Silver Fox - https://www.linkedin.com/company/silver-fox-labelling
Kind Regards,
Henry
Really great quality…
Have just started using Silver Fox labels and will never go back. Easy to use and brilliant quality. Highly recommended! Great quality for a reasonable price. Wish I’d tried them sooner!
15 september 2023
Review zonder uitnodiging
Antwoord van Silver Fox
Hi Robin,
Thank you for your kind words and feedback. We work hard to make sure our products are of the highest quality; it helps that we manufacture everything in-house.
Don't forget to follow our LinkedIn page to stay updated with the latest happenings at Silver Fox - https://www.linkedin.com/company/silver-fox-labelling
Kind Regards,
Henry
Great company and great products
Great company and great products. The wrap-around labels they produced were great. Lots of label options. Price was quite high, I thought, but I guess you have to pay for good product. Software price is also high, so I got Silver Fox to print and ship the labels to me. We'd have to do a lot of labels to make this worth investing in. A bit disappointed with the results as they had a white band around a coloured label. I would have thought this could have been eliminated in the software, so not really willing to invest in that.....
13 september 2023
Review zonder uitnodiging
Antwoord van Silver Fox
Hi Graham. I hope you are well. Thank you for the feedback; it is always welcome and helps us improve.
The white border around the labels printed on a colour laser printer is intentionally there to avoid any bleed between labels next to each other if those labels happen to be different colours. e.g. a blue next to a green.
I understand from speaking to the salesperson who serviced your pre-print order that all of your labels were green, so I can understand your frustration with the white outer band. But the white borders are there for a good reason and have minimal impact on the colour coding of the label. Your salesperson also mentioned that he did share pictures of the white band with you to confirm it was suitable before finalising the job.
We apologise for you not being willing to invest in the software to print the labels yourself. For your reference, this is currently a one-time fee of £231.00 + VAT, which includes:
- FOC remote training to get you up and running as soon as possible
- FOC remote support to ensure your projects do not stall at any labelling stage
- Most notably, FOC feature updates, which means after the one-time fee, in 5 years, you will have the most up-to-date version at no extra cost.
Finally, should you not be willing to invest in the software, you also have the option to download the free trial, in which you receive nine separate, non-consecutive days of trial to conduct your printing.
You can see that here - https://silverfox.co.uk/products/labacus-innovator-professional-thermal-laser?variant=45297769775394
We hope to change your 4-star to a 5-star in the future.
Warm regards,
Henry
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