Simon Charles Reviews 

Rude manager at Hanforth.he has no skills in customer service, just downright rude and aggressive. He has no answers for the broken crap he sells, therefore aggressive behaviour takes over. Shame on the company that employ him. Anger management is the way forward.

I don't know about other people's experience but mine was great auctions are good priced what I ordered was well worth it polite staff for a first time buyer I couldn't have had a better experience will be buying again very soon

The reviews dont fairly reflect the company and staff. They sell returned goods that may be faulty or incomplete and the condition is stated on each lot. Ive had some great items and some not so great but I have always known the risk. I recently purchased some clothes that were not authentic. They refunded me all my costs and paid for the postage to return the items. Excellent service and some bargains to be had.

Received the completely wrong item. To make matters worse, the staff I contacted for assistance were very unhelpful in resolving the issue.

Very terrible company. Ordered for item above £200 and got delivered the wrong item now i am not getting a refund. Please stay away and do not patronise if you don't want your money hanging.

I don't get why this has bad reviews as so far everything has been amazing. I ordered a toaster which was delivered within 2 working days via DPD and it was brand new. I also spent about £700 on a few items and everything was perfect. I drove from London to Cheshire and one of the workers 'Martin' was amazing, provided 10/10 service and made the whole journey worth it. Will continue to use their service. Also to add, i also did the whole £200 deposit to remove the limit for me to bid, within 2 minutes i had unlimited bidding. I also requested for a refund and got it within 3-5 working days. Don't listen to these bad reviews. Give it a try with something small before making judgement.

Used this company a few times and its a bit hit and miss, however the last purchase I made was for boxed items which your were unable to check due to there auction label covering the seal on the box. I made the purchase for a few of the items on a postal only basis. The items arrived and to my horror the boxes were empty. Emailed Simon Charles and had no reply, however I have now been banned from bidding by them.

Great service from the staff at Handforth warehouse especially Martin who brought out a large sofa in 2 parts for us.

Been using this company for a while and generally been ok until recently . Bought an item which turned out to be a different version of what was pictured/described . On contacting customer as I live about 90 minutes away I was told I should have checked the item before I left and there was nothing they were willing to do . Customer support wise at times with this place is shocking

Very ill mannered unethical and rude staff specially manager at SK6 warehouse .
Was just asking one question as he was being rude I said it's simple just explain me this point the so called manager said pickup your thing or leave it and get off this place ASAP.
What you win in lots and all other things is piece of shit and no description is given for the items on bidding .
Kindly avoid if you don't want to be ripped off by these thugs. No proper procedure of lodging complain and clearly no sign of respect of customers it looks like the owner of this auction company has abandoned it on to these absolute stupid people

Literally every item that's junk will be in the pallets. Complete and utter junk,basically you are paying silly money to get rid of the rubbish for them. They make you take every bit of packaging too,what company makes you take away the cardboard and the wrapping. Please avoid

Read the FAQ, do your homework, and don't expect to get something for nothing, Its so simple, never understand why people struggle so much with buying from auction.

Suits me to be fair, leave it to the rest of us who get it.

Customer service for the company is a joke. I won a few auctions and tried to pay. Their system said there were errors and to address the highlighted areas - nothing was highlighted and all details were correct. I contacted them and got a standard piece explaining that all auctions must be paid for etc etc. I explained that their system wasn't letting me do it and they sent the exact same response back! Obviously no interest in doing anything to assist. I won't be trying again.

Damaged goods always!! The description says not checked but come on the damage is so obvious to these items, they need to be more transparent! Steer clear!

I recently purchased an item from Simon Charles Auctioneers & Valuers that was listed as "boxed," which led me to believe it was in new or unused condition. However, upon receiving the item, I discovered that it was clearly used and faulty. This was not disclosed in the listing, and I feel misled by their description.

The lack of transparency and accuracy in their item descriptions is concerning, and it has made me question the reliability of their service. I would advise potential buyers to be cautious and thoroughly inspect items before committing to a purchase. Unfortunately, based on my experience, I cannot recommend Simon Charles Auctioneers & Valuers.

They don’t post pictures of items. Misleading information on the post. I bought BOXED SWAN DIRT MASTER LIGHTWEIGHT STEAM MOP.
What came in the box were the accessories and nothing else. I know they post that their goods are untested but don’t use misleading titles and use misleading pictures. They only posted the box with no other pictures, if the item had arrived faulty I would understand.
Best advice just stay away from the website. Just buy online.

DO NOT BUY FROM THIS WEBSITE

They sell items as untested but all items are faulty with faulty test receipts on every item scammers wasted 3k on a pallet of electrical items all faulty dont waste your time

Hi I was bidding on a item today the bid exceed £205 and the website asked me to make a payment as a deposit which I did to secure the item and then tried to bid on the item but kept coming up with £205 that I need to make which then kept annoying which caused me to loose the item then I bidded on some other items which I won and I did expect to see the £205 in credit and go offf my winning but it shows in my payment as £205 deposit and the website wants more funds and just wanting to know will I get my money back if not definitely not using this website again

I have bought many items over the last couple of years and had some amazing bargains, the warehouse staff are always helpful.
There have been a few items that have been broken or not working but 9/10 have been great.
I would avoid returned electrical items , as these seem to be the most risky. Don’t overbid as you don’t know what condition things are in.
We have bought everything from furniture, clothes , shoes , plumbing stuff, bedding , lamps , lights , washing machines etc and am very happy . The only thing I would say is office staff are not too helpful, always check you got the right items before you leave.
Also items delivered are normally within a few days.

Completely awful received the item completely just no good completely broken not worth 5p let alone what I’ve paid for it. just don’t buy anything from them ever. They won’t give a refund. They won’t even entertain it.so this that means they just sell trash goods so don’t buy. Better to find item elsewhere. Will never spend another penny with this company