Simon Charles Reviews 

Charges have risen steeply, as have delivery costs. Purchased an item for £5 which grew to £16.67, with auction charges & delivery. I now know the item to be a faulty customer return to Amazon. Needless to say, it doesn't work. Be warned that many of the items for sale are damaged or broken retailer returns. Ironically, the item I bought can be purchased brand new on eBay for £15!

I wasn't impressed. Took ages for the stuff I bought to arrive. I bid on the same product several times just to insure that I got at least one at a decent price. I won the item and when I went to pay for it the said the order was cancelled! Apparently I had to pay the invoice within an hour! That's freaking ridiculous what are people supposed to do when they are at work!? not to mention that I was seriously ill that week with covid! Honestly I just think they wanted to relist the items because I got them too cheaply.

Thankfully, I did not see the reviews before using the service. My experience has been great and way better than I expected. Note that It is an "auction".

The bad reviews are over the top. It seems users fail to read the product description and dive head-first into bids.

Read the item description and ask for an evaluation if you are unsatisfied.

I do not have any experience with returns.

I purchased something from Simon Charles at a considerable price with reassurances that it was complete after reading the description. I was shocked to receive the item today with multiple missing parts as well as the item looking COMPLETELY different to the pictures. I am so disappointed as I have used Simon Charles for years now and spent thousands of pounds and now feel that I can not trust them any further and will now be using any different auction service as none can be as terrible as Simon Charles.

Steer clear, read the reviews and dont waste your money - they sell broken rubbish and overcharge you for posting, buying fees and will send a bag of broken items

SHAME ON THEM FRAUDESTER
ALL BROKEN STUFF
IT IS NOT AUCTION IT IS A JOKE

THROW UR MONEY INTO BIN

RATHER THAN GIVING THESE SCAMMER

I gave up using Them years ago. All they sell IS catalogue customer returns. How they are still in business I'll never know. AVOID AT ALL COST.

They deliberately hide damages and imperfections
Once you bought it, they wont accept return
Also you pay 'premium member' fee £19.99 to have opportunity to buy junk. Not mention £200 deposit, if you keen to risk buying more expensive junk!
AVOID. THEIR FEEDBACK TELLS YOU ALL. YOU HAVE MORE CHANCES TO WIN EUROMILLION RATHER THAN BUYING YOUR MONEY WORTH ITEM

It's an auction house. You take your chances. I'd never buy a screen that isn't shown working but I wish I lived near Manchester for those furniture auctions. I'd be a rich man

Awful experience. I bid for and won a marble table. Picked up two boxes from the Stanley Depot. Handed to me off the side of a jetty in the rain so placed in the car and drove home where I immediately opened to find I have two boxes of legs… no table top! Contacted the Auctioneer… response … tough!! 170 wasted! I have since aroused the interest of a law firm. If you have had a similar experience and YOUR ITEM WAS MATERIALLY DIFFERENT TO WHAT WAS DESCRIBED IN THE CATALOGUE please drop me an email.

Don't believe description its all lie. Laptop saying its have 256gb ssd 8 gb ram i5 7200u, arrived with a burnt motherboard and no components. galaxy Buds+ cant connect both at the same time Or you listen right and no left or you listen left no right... And I iphone 7. icloud locked, stolen!

On the basis that the company states these are untested product returns, I have ordered three items which have all been faulty and accepted my fate. So, in my opinion, the odds are against receiving a usable item and I give up.

Something else to consider is that the items are sent dirty if they have been used. Again, you might expect this, but might not have considered it, and I'm just drawing your attention to it.

One of my items was an Amazon return. Amazon sell customer returns through their Warehouse section if they possibly can, so if they end up with this company (my opinion) is that they won't work.

So, I've stuck to the facts and you must make your choice, but my advice - based solely on my experience - is to set your expectations very low of a bargain, or don't bother.

I absolutely had to balance out the terrible reviews on here. I had never used auctions before and was terrified to read the reviews AFTER I'd bid for £730 worth of things (this included all the fees and postage. I comforted myself knowing that I had read that these were customer returns and have the common sense to know they were returned for a reason. I had gone through the pictures really carefully, zooming in and having the sense to check their new value online for comparison. They were all pics of the exact item (no catalogue images) and tended to show any areas of damage. I personally would never buy something that was just a generic image and I see this is what a lot of people have taken issue with. Additionally, I ONLY bought things that I knew I could fix. For example, I bought numerous, beautiful, high end lamps knowing that, so long as they weren't smashed (and i could see they weren't from the images) that the worse that could happen if they didn't work is I'd need to change a switch or wire.
Honestly, if you have basic skills with a screwdriver, WD40 and, at most, a soldering iron, you will have no problems. That being said, I had brought with the expectation of receiving items that didn't work. We’ll, so far I have received nearly all of my orders and they are AMAZING! most are perfect and I cannot, for the life of me, figure why they were returned. One lamp has no shade (which I knew) but the lamp itself is so much more beautiful than i could imagine and i would have chosen my own shade anyway. I bought a GHD hairdryer worth £130 for about £6. it squealed when turned on...i put a bit of WD40 on it....fixed. A brand new GHD hairdryer for pennies just for having some common sense. bargain!! I wouldn't say it has been completely smooth sailing with a misundertsanding at one point but I will say that I have mailed and called with questions and every time I have been seen to right away. I have spent £730 on items worth over 2.5k. I had to kit out an entire apartment in one go and this has made the difference between function and beauty AND saved so much money! I am very happy. Please don't be put off. If you're willing to put your thinking cap on and be THOROUGH you'll be happy! I’ll put some pictures up of my items when I have time to take them all back out again.

If I could give 0 stars I would . You can’t inspect the goods and they are broken and do not work . It is an auctioning goods that are completely defected . Avoid

Wish there was 0 star wen auction is ending they add more time
Better put abnormally high bid and let them enjoy their cake

Recently it has got even worse if that is possible. The fees have gone sky high no option to collect some items when you are already collecting others from the same place. The quality of the stuff for sale is dreadful, Dirty used broken, at one point things were often repairable or cheap enough to take a chance a throw away. Suddenly the bidding has rocketed it feels set up as often the item reappears days later or is offered as a second chance. This is recent add that to the state of the items being sold and its just not worth the risk.
You can't get a bargain when the bids are driven up to a silly level.

I used to buy here quite a lot and some items were ok some were awful but it was win some, lose some and I'm ok with that happy to take a chance. Now it's actually cheaper buying on Facebook Ebay Aldi or Amazon Warehouse. Also far less risk as you have the chance to view/return. My advice DON'T Gamble the House always wins.

I didnt know how the deposit money went. I paid £205 deposit for the auction next day. Bought £289 worth of items.
I emailed them several times politely asking how it worked before I paid the invoice. Never got a reply back until after the 48hrs as it was a weekend. Went back on to pay my invoice and I was locked out for not paying quick enough.
Now they mustve seen i had attempted SEVERAL TIMES to ask someone to just explain to me how the deposit money worked,and I assured them I would definately pay, but their communication is absolutely diabolical. They locked me out and my items went to the next bidder down. I phoned to explain but got no joy.
Never again will I use Simon Charles. First and last time, and I buy lots from auctions.
SIMON CHARLES AUCTION is the worst one out.
BEWARE FOLKS

Drove 30 miles to pick up a dining table however they could not find the complete item. Tried to blag me saying I’ve got what I ordered and said that was all that was advertised box 2 of 2 however pointed out the description which didn’t meantion anything other than grade 1 dining table which they couldn’t provide. Reluctantly offered to give me a refund but then vanished without taking my account details etc no receipt or transaction agreement. The best I could get was a squiggle on my invoice stating item not found so will have to waste more of my time getting a refund via the main office all in all avoid this place like the plague

Awful just beyond awful.
I have bought from many auction houses and know things are not perfect however Simon Charles is the worst experience I’ve had. They are actively deceptive cover things up lie the staff lie the customer service is rude and disrespectful. An item is described as boxed but no mention that it’s smashed in pieces. Dirty filthy items broken damaged beyond repair listed as “boxed” giving the impression of new. Items listed as new but no mention that it has no side. Fair enough on the odd item but it’s every item Do not expect a refund either for a table with 3 legs a coffee table with a huge chunk out of a chair that turned out to be half a desk. Literally straight to the tip. Please don’t say read the descriptions. I buy at auction all the time and have had the odd decent thing from them but the gamble never pays I’ve lost way more. Also if you ask for more information and the item has faults they don’t respond until after the auction strange that.

Everything is just dirty used rubbish and everything has a fault or it wouldn’t be there.

Rubbish lost £287 just like that. Nothing was repairable or salvageable. Sites and companies like these should be shut down. Will be forwarding my complaint to companies house.