SIRRI Reviews 

Always quality products and great service 👏

Although order was dispatched quickly, I was dismayed to discover one of the toddler suits purchased arrived minus a fly zip, due to time constraints I felt it impossible to return as the boys are due to be baptised this coming Sunday, I have had to take to an alteration shop to get the zip put in which has meant an additional cost to me.

I ordered a coat when payed they told me I was out of stock but I did get a refund in the end the phone number dose not exist

Fantastic customer service. Replied very quick to my enquiry email. Was able to order the shoes for next day delivery for my granddaughter. My granddaughter loved the shoes. Will definitely use them again

Amazing clothes, amazing customer service. Friendly & affordable our new favourite website. Thank you for our sons suit and other sons christening suit we are over the mood

I bought a suit for a wedding in February every thing seemed ok and after it was worn for about 2 hours it was put away in a suit cover and when I got it out today there was a 4 inch gap in the outside leg seam but after contacting Sirri they weren’t even bothered and copy and paste answers

Amazing quality suits I ordered for all of the page boys at my wedding. I didn’t get the sizing right at first and it was fuss free and hassle free returns and exchanges. Nothing was a problem and customer service was amazing!

After a disappointing experience with the quality of a pair of shoes for my daughter and not so good initial interaction with customer services, they did eventually resolve the issue very satisfactorily.

Haven't had a refund of items that were sent back.
Refund was sent to my closed bank account (closed as it was done so under the current account switch scheme - not my choice). Tried to communicate with Sirri to explain that the bank advise that they have sent the payment back to them and to ask them to refund to the new current account. Sirri's phone line doesn't work at all. Chat responses are sporadic and in broken txt speak English. All they keep telling me is that the refund was sent, and they can only send it to the account it was made from. I've explained that the account is closed and they need to refund to my new current account. They are refusing to do so. The bank just keep telling me they have to refund the new account. Sirri say no. I'm left in limbo £63 down. Advise avoiding as the products weren't great either, as well as non existent customer service.

Ordered 3 matching tie and pocket square sets for me and my two sons and had a problem with royal mail loosing my parcel. The customer service team went above and beyond to send out another order on a 24 hour delivery to ensure I got my sets before the wedding I'm attending. Couldn't be more happy about the service and the products we received

Bought some suits for kids but weren't what I expected but there return policy was excellent. Would definitely use again.

Excellent customer service, I needed to swap a suit size and they couldn’t be more helpful. Very impressed!

I ordered a suit for my son from here in the sale. The price was amazing and the suit is superb quality! The delivery was quick and packaging was great along with being in a cute wee suit bag. I will definitely order from here again! 😊

Great business. Thankyou for providing us with excellent customer service. The sales person was very patient and professional. I alway come here for my son’s suit and honestly their suits are off great quality.

Excellent and honest communication. Called up with a dilemma, resolved immediately. Very trustworthy would shop here again.

Previously I would have given this business a 5* rating but the customer care totally lets it down. The customer care team in my view needs some training on how to speak to customers. But maybe I just have unrealistic and high standards!

The actual items are of superb quality. They are lovely suits. Package is impressive and my son’s suit came in really good quality suit cover. Really good value for money. My son had a lot of compliments on his trousers, shirt, waistcoat and tie. Shipment was also super efficient with the items arriving only a day after ordering them.

Please don’t make the same mistake that I did and not read the policy on returns. Please be aware that the company only excepts returns of full suits and not part of the suit. My son decided that he did not want to keep the blazer part of the suit as it was too big on him. I returned it only to be informed that I would need to pay for return postage to me of the blazer as they don’t accept part of the item back. Which is absolutely fair enough and my error. In fairness they were quick to let me know and even chased when my response was delayed due to being on holiday.

What let’s this business down in my opinion and experience and why I have given a 3 rather than a 5 was the tone of emails from the customers service team. They were very blunt and I felt like I was being told off and had done something wrong on purpose, when it was a genuine mistake. It felt like they were on the defence without me even attacking. Not a nice experience.

Such a shame as all other aspects are second to none and given you can’t seem to buy children’s suits in the shops these days I thought I had found a real gem in this business. But, given the blunt response from their customer service team it is highly unlikely that I would use or promote this business again.

Showing kindness and being friendly really does go a very long way!

I just wanted to say from start to finish the service with SIRRI was amazing! I ordered a tux for my son’s prom and it wasn’t in stock so had to be delivered to them direct from the supplier then shipped to my address. I was told by the lovely lady on the phone that if I placed my order she would keep an eye on it and as soon as it arrived with them she would send my order out fast tracked! The suit was here within the week days before the prom! I am so glad we decided to purchase with SIRRI. First time ordering and will be coming back in the future! The suit was beautiful and my son looked so handsome and we got so many compliments. The price of the suit was fantastic keep up the good work guys. Thank you so much will be ordering again soon!

What a great company! Ordered 10+ total suits for my wedding and communication was outstanding. Had a few issues with sizes and was more than happy to help sort all issues out very very helpful. Suits are very well made, good material as well only issue come up a little small. Will definitely use again and recommend!

Had difficulty placing an order so messaged and was dealt with very quickly and sufficiently.great communication.had to send an item back and within 5 days had my replacement.suits are brilliant quality and very reasonably priced.would highly recommend to anyone and will definitely order from sirri again.5 stars all the way

Absolutely great customer service. Would highly recommend if you are looking for well priced, good quality suits.
Staff are incredibly helpful and responsive!!