Sixty Stores Reviews 1.132

I found the website easy to order from, when I didn’t get a tracking email, I emailed the company and Wendy was so so helpful and gave me an exact time of when my parcel would be delivered!

I unboxed it and I am absolutely chuffed with the product!

I had a faulty vase engraving, Wendy Shepard who was dealing with my request was very helpful and sorted out my problem with great professionalism

Web site easy to use and clear. The item I ordered was made and despatched within the quoted timescale.
Wendy was extremely helpful with providing a delivery update when I asked and was very friendly and polite.

Ordered a beautiful personalised box for my daughters Holy Commjnion, sadly it was slightly damaged upon arrival.

I contacted customer services immediately and Wendy was outstanding.

She replied promptly and quickly arranged a replacement for us.

I look forward to receiving the replacement and couldn’t hesitate to use again given the excellent service and after care

Wendy Shepherd was very helpful and came back immediately with the required information.

Great outdoor furniture covers, bought a few years ago and recently bought another for my sun lounger.

Staff very helpful and quick

Wendy Shepherd was very helpful and answered all my queries very fast delivery and great quality highly recommend thanks again for all your help Michael

The support I received from Wendy Shepherd
Head of Operations in amending my shed order and ensuring that my requirements were incorporated into the order were most excellent.

Ordered a vase for my friends 60Birthday, paid extra for next day delivery, and was concerned that I didn't receive a tracking number, but was delighted when my parcel arrived next day, well packaged and in perfect condition, vase is absolutely beautiful.
BIG shout out to Wendy from their
customer service department who was really helpful. Over all brilliant service, would definitely recommend , and will be my first choice for all my personalised gifts.

When I was getting worried if the personalised book I had ordered was going to arrive in time for my granddaughter's birthday, Wendy replied immediately telling me it had been delivered while I was out. My granddaughter is delighted with the book and Wendy couldn't have been more helpful with my query.

Had a query re order placed/ sent email .Had a reply within minutes from a Wendy Shepherd , query answered & one happy customer !!!

I spent an age looking for a Bosmere garden furniture cover to replace one I have which had been torn. Multiple retailers stocked this brand but only GardenFurnitureCovers.com had the size I wanted in stock. I placed the order on a Sunday evening and sent a request for an update on the delivery the following Tuesday. Wendy Shepherd, Head of Operations at Sixtystores.co.uk replied to be the same day with an update and the cover was delivered on the Wednesday by Evri courier. Unfortunately the delivery did not have one of the items I had ordered. I followed up and asked Wendy for an update and she replied immediately and said the item was being shipped to me from the supplier. Unfortunately in this day and age receiving excellent customer service is a rarity. However Wendy was excellent. Based on this alone I would have no hesitation to return as a repeat customer should I need anything else from GardenFurnitureCovers.com.

Honestly it was a good experience with Wendy Shepherds. If I went by the reviews. I will not purchase or order from this company.Despite the fact that the fault was mine, Wendy was very patient , replies to all my emails were prompt,Kudos to Wendy for her professionalism and good customer relations. I am very impressed. Wendy thank you.
Monica Mettle

Fast and friendly service, Wendy Shepherd was so helpful via email.

The item arrived within 24 hours and was even better than I expected.

We ordered a light bulb desk light with engraving.

Thank you.

Excellent communication. Lovely item, fast delivery. Would recommend.

Easy and great communication after placing order. Wendy was really helpful with the aftercare and making sure my order got to me!

Great prices. Easy to order. No delivery notification regarding dispatch, expected delivery etc. Contacted Sixty Stores - Wendy Shepherd was very helpful and resolved my enquiry and my goods arrived the next day.

My experience with one of Sixty Stores’ brands showed a wider problem with how this company handles customers. A simple pre‑delivery amendment was refused without explanation, I was told to accept delivery without being given the cost implications, and only afterwards was I quoted £172.98 for a basic modular panel swap which should have cost £15!
Wendy of Sixty Stores hid behind vague “made‑to‑order” wording (untrue - it was an off-the shelf modular product!) instead of addressing the misleading advice I was given. The overall approach felt rigid, opaque, and unfair.
The manufacturer, Redlands, also refused to help. Their approach was rigid, dismissive, and showed a flat refusal to engage with customers.
I genuinely feel having been taken advantage of.
Beware! They are not trustworthy.
Update: I have full documentation of this purchase and have provided the details to Citizens Advice for Trading Standards review. I remain open to resolving this fairly with the trader, but neither Wendy nor Ben responded. These are the same names mentioned in several other recent reviews, and they were the individuals who handled my order as well.

Excellent service from Sixty stores.Very responsive to email and phone calls.Thanks to excellent customer service by Wendy Shepherd.Customised double mug was good quality and very well priced.Arrived even a day earlier than promised.Thanks Wendy.