Sixty Stores Reviews 1.132

Would definitely recommend, have purchased from this site before and always very happy
Had slight query regarding delivery etc but received a very prompt reply from 'Wendy' and was solved very quickly

I received a faulty garden cover from Garden Furniture covers, which is owned by Sixty stores, and promptly alerted the customer care team.
There were specific and clear instructions in the event of a problem (not always the cases for other online retailers) and Wendy Shepherd, Head of Operations responded within 24 hours. Wendy resolved the issue promptly and to my satisfaction. The product may have been faulty on this occasion but the service and resolution was excellent. Thank you, Wendy.

Lovely item. Wendy was great in helping me sort an issue. I'm sure my grandchildren will love them.

Wendy Shepherd was great in resolving my query and replying to my emails very promptly and efficiently. Thank you Wendy.

I recently purchased some covers for a couple of garden recliner chairs, when they arrived, I'd ordered the wrong size, totally my fault. I got in touch with the supplier to check how I could return them. Wendy in Customer Services was very helpful, replied to my email quickly explaining the process. Returned them with no issues, just waiting for my refund. Great service from Wendy.

Wendy

There was an item that was not delivered on the initial order. When I contacted Sixty Stores they quickly resolved this problem. Sending out a replacement that arrived within a few days.
Very ood customer service.

The product I bought wasn’t suitable for me but Wendy did a great job with all correspondence and organised full refund. Very professional business, will use again.
Many thanks team.

I am one short of 5stars because I did not receive my order confirmation immediately so that caused concern but once I contacted the office Wendy got back to to me. I also did 4 stars because there is no telephone contact to the company. Aside from these two issues, the service was good and the candle is just as shown on the site and it was easy to insert my own words.

Excellent service great communication from Wendy, recieved the next day as selected. the engraving and box is beautiful. I highly recommend

Returns process was handled promptly and professionally when we had a fault with our furniture cover. Thanks to Wendy Shepard for her help.

I made a mistake and ordered too many of one item! I emailed and was helped within an hour or two and the order was corrected and a refund issued. Thanks to Wendy S. for being so prompt and helpful!
Great customer service

Great communication, fast delivery and very well packed goods.
Beautiful gifts, thank you Wendy for being so helpful!

Really helpful response on the phone to enquiries and then brilliant response to two emails by Wendy Shepherd with almost immediate answers and helpful solution to my issue.
Thank you so much staff at Sixty Stores.

Wendy was very helpful

Ordered 4 garden furniture covers from this company.3 were perfect but 1 wasn’t.Contacted customer service about the issue and their agent Wendy Sheperd dealt with the problem instantly and ordered a replacement.Could not fault the service.

Through one of Sixty's store fronts (sheds.co.uk), I purchased a shed. This did not arrive when it was supposed to (twice) nor as it was supposed to (poor quality and broken). It's been weeks of trying to speak to someone on the phone (fat chance, only the sales people seem to be contactable by phone) and emails sit unanswered for days or even weeks. In one response, Wendy, the Head of Operations, simply invalidated my experience by saying there had been no service issues on their side. This was demonstrably not true.

Despite the return having happened, I still have not got my money back, nor confirmation of when I will get my money back. No way to escalate a complaint - shady company. Trading Standards and Advertising Standards have now been involved too.

CANCEL ORDER WAITING FOR REFUND AT CONTACT PAYPAL TO SORT IT OUT DON'T TO BUY A SHED

Placed an order for 2 keyrings, great gifts, service and delivery, emailed Wendy who was very helpful to confirm exact delivery date! Would highly recommend 5**

Needed to alter order at last minute and Wendy was great sorting it all out.

Fast delivery. Had an issue with the initial order but Wendy was quick to resolve this. Thank you