Sixty Stores Reviews 1.132

Great personalised item, brilliantly packaged and quickly despatched. Special mention to Wendy in customer service who was very helpful

Great range of products, fast dispatch and excellent customer service. I emailed with a query and Wendy Shepherd responded instantly and resolved it immediately.
Would definitely order again.

Wendy shepherd got back to me immediately and gave me the info I needed and had asked for

Wendy Shepard was extremely helpful with my problem and resolved it very efficiently and speedily couldn’t ask for more very happy

Had a very bad experience with Sixty Stores. I ordered 3 personalised baubles for my grandchildren from them. Unfortunately they arrived without the personalised messages. There was a problem making payment when I was placing the order and Ben from customer services admitted there was a glitch in the system that day. I was able to pay the following day but unbeknown to me the wording had been deleted from the order.
Sixty Stores would not offer a replacement or refund. Eventually Ben said I could have a refund if I returned the baubles. However, when I organised the return he said the manufacturer, Personalise.co.uk, would not now give a refund.
This is very poor customer service. It’s obvious something went wrong with their system and I’m literally paying the price for that. I would have thought Sixty Stores would at least have given some form of recompense as a goodwill gesture.
Needless to say I won’t be ordering anything from Sixty Stores again.

Great communication and assistance especially from Wendy who has been amazing.

The service has been excellent. No number I could call but they did respond to my email quickly and help me very well indeed.

I cannot review the product until I have it. But I’m very happy so far.

I placed the order on Friday 12/12/25 in the evening and received the gifts today and was extremely happy with them. I did have to e-mail customer services and was helped by an extremely helpful person named Wendy Shepard. So happy with everything and would definitely recommend them to everyone. Deserves the 5*****

The worst customer service I have ever experienced. I ordered a Shed/summerhouse on Black Friday complete with installation.

Delivery: I was asked to hold the pallet as it was being lowered to makes sure it didn't fall off the van due to the foot on the pallet being broken. Very dangerous and should have had 2 men on the delivery if he needed help unloading.

Installation; Team was good and pointed out that some of the fascias were to short so they had to patch them. Also that the roofing material was very poor and would probably need replacing ASAP.

Product: Overall the quality is good however as soon as it rained 1 day later, there were multiple leeks in the roof. The leeks are concentrated at the points where the installation company had pointed out the faults in the fascia.

Sixty Stores customer service: This is seriously the worst customer service I have ever experienced. After multiple emails the manufacturer admitted that that I should have received 6.5ft Fascias and that this is what is causing the leaks, they tried to blame the installation company for cutting them, but I was there at the point and was shown this by the installation team so this was not true. After more emails they said they would send the correct size out, but I would have to install them myself. Then more emails arguing that I had paid for installation so it was finally agreed that a contractor would come out in 2 weeks’ time to rectify the issue. I thought that this would be the end of it and covered the shed with the largest tarp i could buy however, upon receiving the replacement parts delivery, disappointingly I received 19x 4.2ft Fascias, after complaining again I was told they can't send the size I need and that they can only send 4ft modular pieces which will not solve the issue. I am now speaking to Sixty Sores customer service contact number 3. During this time, I have asked for a call 6 times and James was the only one to actually picked up the phone and spoke to me as he understood from the initial email that I had not even received a confirmation email with my order reference number, which I have still not received.

James then found my order and passed me to Wendy who is a manager and she was not helpful at all when I said I don’t have reference number and just passed me on to Ben. Since I have been passed onto Ben last week, I have sent 33 email responses to his emails that all contradict each other on what I should have been sent, who is to blame and what I can do or purchase to fix the faulty product. Today they have told me they cannot send me what I should have received so I have now asked to return the product, and I have been told that even though I paid for installation and delivery that I would have to dismantle the 12ft x 6.5ft shed myself and they would come and collect.

I strongly recommend that you do not purchase this product from Sheds.co.uk or expect Sixty Stores to give good customer service if you are not happy with a product/contractor they are selling. It is not a cheap purchase and has been so time consuming and frustrating trying and get it rectified. I have still not received a call, my order reference number or a resolution and despite me asking for them to not email me anymore they continue to send me nonsense emails. I actually asked Ben if he was AI as it was he ignored all my requests and keeps on replying with contradicting comments from the manufacturer.

I sent a message last night to ask about my order - Wendy responded immediately this morning and answered my query quickly.
I’m really impressed with how professional, helpful and polite Wendy was. Thank you!

Outstanding customer support! Wendy Shepherd emailed me immediately and provided the link I needed. Her approach and replies were so warm and friendly. I truly appreciated her support. Thank you!

I've been ordering personalised baubles for my children for numerous years now and absolutley love the designs aswell as the care and attention taken. This year unfortunately one arrived broken so I contacted customer services and within an hour of reporting the breakage I had a reply from Wendy head of operations to tell me that a new bauble was in the process of being made and resent.

I could not fault this company, thank you Wendy.

Had an issue with my order and Wendy was excellent, sorted my issue straight away.

Initial order got lost in Royal Mail post, and the guys still got a new personalised gift sent out and delivered in time for when it was needed.
Ben's help with the lost shipment and actioning a replacement was really appreciated!

Ben did a great job getting damaged fridge shelf replaced quickly. Good communication many thanks.

We bought the vase to celebrate our son’s wedding, unfortunately the script was not all complete. I contacted them and Wendy Shepherd brilliantly dealt with the problem and a replacement vase was delivered yesterday which was the day of the wedding. Thank you.

Wendy Shepherd was a great help tracking down a lost order. Many thanks!

“I had an issue with my order, but the lovely Wendy Shepherd helped me a lot and provided very professional assistance.”

Had to contact seller and had a very quick response with an answer to my question. Very pleased

I hadtocontact customer service andWendy Sheperd answered my query within minutes and sorted my issue out. Brilliant service