Sky Plastics Reviews 433

One of the best suppliers I’ve worked with in over 20 years — always very helpful and responsive. We experienced some issues with the delivery company, but it was not their fault. They did everything they could to help and eventually resolved the situation successfully.

They will definitely remain on my top supplier list going forward.

Ryan in Sales made the whole process of ordering to delivery very easy. He had been helpful at every stage of the process

Always answer the phone. Excellent prices. Good product. First rate!!!

Dealing with Molly has been absolutely fantastic. Molly is extremely helpful, friendly and very knowledgable. Without Molly's help we would not have been able to make the correct purchases.

It was reassuring to place an order with a company that delivers the goods, and do what they say! My experience with Sky Plastics has been 5* and I will most certainly return to them for further orders. Great pricing, and Martine in sales has been most professional and helpful.
Thank you
Nigel Richardson

Last edit: I got contacted, they apologised for my experience and told me they'll look into the phone line issue and the backorder email not sent. I finally got my money back after 3 weeks.I'm still sour about this whole thing as when I ordered somewhere else I got the goods in 3 days. With the stress and delay I'll have to keep my star ratings. But having my money back and an apology they're at least a genuine company who had some issues that need fixing and they said they're working on it.

Edit:
I don't know how to reply so here it is:
I never got an email saying my order had backorder. I had to phone after a week, 9 times throughout the day, I'm stubborn, I got someone on the phone. I only then got told about the backorder, and was told I'd have a call back on a Friday which I never got. So I called again after 2 weeks of ordering with no concrete update. Still had to call 7 times until I got someone ! Install/Setup a queue system on your line ! When I finally said I want to cancel and been told yes and I would get an email to confirm. I did not get a confirmation email. At this stage having had no reply to any of my email, massively struggling to get you on the phone, I have no confidence in your company to process my refund and I'm afraid for my 250£ order.
I have checked my spam folder, nothing from sky plastic.
I will update my review once I get my money back, I'm ok to remove the word scam. But all my complaints are valid. Get an admin person, or replace with someone who can find the will to type an email. Sort your phone line so people can reach you. In absense of that, you're leaving us in the dark and we can only assume the worst when we've never worked with you.
Original:
Ordered 2 weeks ago some waste pipes and fittings and never got an email saying some items were on backorder. I managed to get them on the phone after 9 attempts ! They don't seem to have a queue/wait system on their line. They don't reply to emails. I've been told I'll get a refund on the phone but that I would get an email confirmation, which I did not receive.
I do not understand how they're still operating given how they don't communicate.

Great customer care. Delivery spot on. Very helpful company.

Still waiting for a refund two months on this company needs reporting or shutting down it’s a disgrace we are having to go to our bank to try and get our money back

The guys at Sky Plastics were easy to deal with, delivered on time and at a good price so no complaints here and would definitely recommend. Ryan was very helpful with the delivery arrangement and follow up so all in all a great service.
Regards
Grant

Ryan was excellent at explaining and sorting the non-delivery to Northern Ireland, although this is very frustrating, I understand why companies are reluctant to deliver here due to ridiculous red tape and customs. He was extremely responsive and went above and beyond aiding my collection and delivery via UPS. I am a development manager for FP McCann who are the UK’s biggest producer of precast concrete and we also build a decent number of houses in Northern Ireland and have significant operations in GB. As a result of Ryan’s helpful, organised and responsive approach I will be recommending your company to my colleagues and builders in UK and Ireland. Thanks again for all.

Purchased from many times. Great company to buy from. Molly great at keeping you upto date with order. Will definitely use again.

Great price (soak away crates) , fast delivery an excellent customer service from the Sky Plastics team. Will definitely order from them again..

ordered before 2pm for same day despatch, order not despatched until 3 working days later! (ordered friday-despatched following wednesday) order arrived incomplete with no explanation or apology. Ended up buying from a local supplier as job couldn't wait.
Prices are good, staff are polite but simply don't provide the service.

Easy to order on website and the prices are hard to beat. When enquiring about delivery timescales, Martine kept me updated and everything got delivered as promised in a couple of days.

Very good communication from Ryan, Goods as described at a good price and delivered on time.

Absolutely fantastic service from these guys. Special shout out to Ryan who literally guided me through the design and purchasing process for a large soak-away install at our house. He continues to help me post delivery for further items and technical questions. Really appreciate the help.

Would not fail to use again and recommend. Thanks!

Super job done after an initial problem which was resolved and I received super customer service and an great product

Thanks Ryan for great service

Ryan was excellent to deal with and transparent. Good prices and diligent customer service. Will use again.

Great product and even better service. We were on a tight time frame and Sky Plastics went above and beyond to make sure we got what we needed, when we needed it. Their team made a real effort to arrange a quick delivery, which took a lot of stress off our shoulders.

Customer service was outstanding from start to finish - helpful, responsive, and genuinely willing to go the extra mile. Highly recommend and will definitely use again.

Went out of their way to get delivery sorted in under 48 hours, and ended up delivering within 24. Thanks team.