Sleepsake Reviews 

My experience with this company was amazing. The pillow was lovely and soft but unfortunately did not suit my way of sleeping . they immediately gave me a full refund and to my astonishment they said I could keep the pillow.
5stars plus. Rating.

Sleepsake have been fantastic to deal with from order to end.
Their policy for 100day return is legit and their customer service has been great, they had to back order when I placed my order and communicated clearly with timelines and what to expect, the pillow hasn’t work in my favour due to being a broad frame but they arranged a refund quickly and easily and have been fantastic.
I would buy from them again, I wish all companies were so easy to deal with.
Thanks Ali and team, all the very Best. Brendan.

The customer service I received was great even though the pillow wasn't quiet right for me. The return process was so effortless and the customer service team responded immediately and with the best service I've had in a while! Other companies should take note!

I recently purchased a pillow from Sleepsake,while it wasn't fit for me personally, I was impressed with their customer service.They response promptly to my concerns, processed my refund quickly. Although the pillow didn't suits my needs , I wouldn't hesitate to recommend Sleepsake based on excellent support I received.

I bought 2 butterfly pillows and 2sets of pillowcases - after trying them for 3 weeks neither myself nor my husband had a successful or pain free nights sleep for quite a variety of reasons! I got in touch with Sleepsake by email and within the day I received a response - a full refund of all items purchased & no need to return pillows or pillowcases - refund appeared in my account same day! Sleepsake were very understanding of our situation and reasons for requesting a refund - they only asked that we pass the pillows onto anyone who may benefit from using a butterfly pillow!

I have tried many pillows during the last few years because of neck pain and comfortably sleeping with a CPAP machine. The Sleepsake Pillow is brilliant! Actually have been waking up with no neck pain - it is so supportive of my neck and my CPAP machine.
I certainly recommend this pillow.👌🏻🤗

I reached out to support at Sleepsake and they responded quickly and as advertised. Unfortunately the pillow didn't work for me, and after investigating the issues with me refunded the cost the same day. No fuss, no hurdles, just supportive and helpful.

This is genuine feedback - not AI. Customer service and support provided by Sleepsake has been outstanding. Although the pillow didn't work for my particular circumstances, I have no doubt it would be amazing for those who are side sleepers and looking for relief (and a good nights sleep). The team were very helpful in making recommendations for my needs and very responsive when I needed to return the pillow. I can't recommend them highly enough.

Great customer service. Great product. We love our Sleepsake pillows. It took no time at all to become comfortable with them. As well as giving my neck comfort, my lower back is also much improved. After spending a small fortune on mattresses, it seems all I needed was a Sleepsake pillow!

I had an absolutely wonderful experience with Sleepsake's customer service! Unfortunately, the pillow wasn’t quite the right fit for me personally, but the support team made the return and refund process completely effortless. They were incredibly helpful, kind, and responsive throughout the entire interaction. It is rare to find an online brand that looks after its customers this well. Highly recommend them for their amazing service!

Amazing service - quick delivery and fast response times. The pillows didn't suit my petite frame but Ali was extremely helpful in fixing everything up.

Thank you

I want to rave about this amazing product; so far, I have ordered 7 of the sleepsake pillows. It's a personal choice and I don't want to influence anyone but for me these pillows have actually made to look forward to sleeping.

They say it takes 1 week to adjust to the new pillow, for me it was 1 night. I was struggling with shoulder pain for last three years and it worked like magic for me. I sleep better and I recently noticed my nose doesn't get blocked in the night anymore and I don't wake up coughing. My only problem is now I travel frequently and how will I fit this in my bag. hint hint...

Unfortunately, the pillow didn't work for me but I also have a lot of other issues involved in this. My experience with customer service was fantastic and can not fault my experience and help given.

What a fabulous experience buying my side sleeper butterfly pillow from you guys ....

It arrived in very quick time from my ordering it online ...

Unfortunately it isn't the pillow for myself...

The return policy with Sleepsake & dealing with Zoey on this was such a very easy & pleasant experience...

What a fabulous company to deal with ....

The product was not suitable for my sleeping needs, therefore I requested a full refund, as per their website. The company answered my email in an extremely prompt manner and organised for a full refund to occur. I am impressed with this company living up to what they stated they will do.

The customer service at Sleepsake is the best I’ve ever received. Incredibly helpful, kind and I could feel were genuinely wanting to make sure I had the best experience. Will always rate them 10/10 and will recommend to others.

I ordered the Sleepsake pillow after reading positive customer reviews.
The order and delivery process was seamless and efficient.
Unfortunately the pillow didn't work for me (unusual neck/shoulder) but the customer service was amazing.
The Happiness Guarantee does exactly as it states and the customer service was the best I have had in a very long time.
Well done Sleepsake, I would recommend you to anyone.

I bought the pillow because i suffer of frozen shoulder, a bad one.
The pillow feature is great and comfortable. You can tell straight forward that it worth the money, so don't be shy.

Unfortunately, my frozen shoulder is very bad and i couldn't have any benefit from the pillow, but at my stage i probably need more a miracle than a pillow 🙂

I contacted the customer service for the refund and return, and , as promised, they refund me straight forward and they didn't want the pillow back.
The communication was, fast, clear, kind/polite and great.

I honestly recommend them to everyone wants to give it a go.

Thank you so much again for everything.

Cheers,
Aron

Wonderful customer service, very helpful and personable to deal with. A genuine Aussie small business that is worthy of your support