SLK Mobility Reviews 

I purchased a SlK - Solax - autofold scooter yesterday which is excellent value and goes well. Since I live locally, I visited their warehouse and they were very helpful and understanding and gave a demo. Better than buying on line with delivery. Well done all at SLK.

Slk scooter batteries for mobility scooter 15 ah lasted for 1 year and then quickly detiorated, loosing half of its initial volume. Only using it once a week, charging right after use. Seller has disapered. Better try some other maker

I ordered two batteries for next-day delivery but although dispatched, they did not arrive. A quick phone call to customer services had another set of batteries dispatched immediately, which arrived the next day. The original batteries arrived two days later, so as asked, I refused delivery and all was well. Excellent customer service and good value goods.

Excellent service and brilliant product, had a missing part to my mums mobility scooter which they sent out the next day to me.. really impressed with the customer service and help they provided.

I've used SLK Mobility for quite a few years now.
Every purchase has been easy and exactly as we needed.
My wife has two Mobility scooters, different sizes for different jobs , and I have a powerchair wheelchair.
I've ordered batteries for all three, all different sizes and amperage.
Good price , quick secured delivery and excellent quality batteries.
Will I use them again ?
Yes ! Im just about to order some for a friend 👍

Good website with full descriptions of products

Quick delivery product as advertised 100%

I have used this company on previous occasions and never had any problems with any battery. Very helpful customer service and any queries. Will continue to use and recommend highly

Easy to online order. Good choice of batteries. Helpful customer service. Fast delivery

vicky was very rude dont work with this company

Purchased 75 amp Gel batteries and they have exceeded my expectations. Previously was able to get around 18 miles on my scooter but now getting around 25 miles with increased power on hills. Will definitely purchase from this company again.

So impressed with the fantastic service I received from SLK Mobility.
Called SLK customer service as I had a problem with my mobility scooter batteries, they could not have been more helpful, friendly and courteous.
Replacements received within 48hrs.
Highly recommended

Purchased some mobility batteries recently and couldn’t be happier. The batteries are great quality, but what really stood out was the excellent customer service. Friendly, helpful, and kept me updated every step of the way. Would definitely recommend and buy from them again!

I bought a pair of batteries to replace my 6 yes 6 year old batteries and they worked well to start with.unfortunately one month after the warranty ran out they failed,like all the other people with complaints slk came up with quote, you failed to charge them correctly. I was an engineer for 50 years and i think I know how to look after batteries. They will not accept the fact that batteries can be dud. My advice is to steer clear of slk, ok they're competitive but it's not reason to sell rubbish. My neighbour bought his buggy 5 years ago he uses it 7 days a week, when asked about charging he said oh when the light starts flashing.

We purchased two 12V 36Ah SLK batteries to replace the batteries that had been in our scooter for over five years. We bought these batteries on July 29, 2024, and they were shipped very quickly; however, that is the only positive aspect of our experience with this company.

The batteries were installed in August 2024 and worked well after a full charge. They have only been used once a week, and sometimes we even missed a week of use, so the usage has not been heavy.

However, eight months later, the batteries are no longer able to hold a full charge. We have tried two different chargers to confirm the issue. When used, the batteries only last about 15 minutes with light use.

This performance is disappointing, especially considering our previous batteries lasted over five years. When we contacted SLK, we were honest and mentioned we sometimes charged every other week as the scooter did not get used much. We were informed that not charging the batteries after every single use voids the warranty. This information was never provided to us when we made our purchase, nor was it included in the email receipt or in the packaging with the batteries.

Given that this is a company selling mobility products, they seem to have little regard for their customers. Stephen Knell has replied to my emails but has never addressed me by name and shows no concern about the batteries' poor performance. One response stated,
“Hello,
Unfortunately nt charging the batteries correctky would cause damage and this would be the reason for them not lasting.
This would be the same with any batetries. It is very important you look after them and charge them correctly.”
This response reflects a lack of customer care, with rushed replies and spelling mistakes.

I cannot recommend this company and strongly urge potential customers to consider other options for better products and a company that values customer service and provides empathy to their paying customers.

I have no doubt that ‘caring’ Stephen Knell will reply to this review stating his only comeback after every email to him. This being that because we did not charge after every single use, (god forbid we miss a charge after only 10 minutes of use), this voids the warranty.

I ordered batteries for my mobility scooter in your store on eBay 3 times over 1.5 years, the last time in October 2024, the batteries lasted for 3 months (the seller gives a one-year warranty for them). When I asked about the warranty, I was firstly accused of not studying the attached instructions (which were not in the box with the batteries at all, as well as a warranty card), improperly charging the batteries and ruining them, accordingly, no warranty is provided, secondly, the seller slk mobility blocked me on eBay. I ordered SLK Gel Platinum batteries in January 2025 directly on the website of the company slk mobility, having previously clarified how fresh the batteries were, and what would be in the box - instructions, warranty card, etc. They sent me batteries made in July 2023, there were no documents in the box, except for a form for tax exemption. When I asked about the quality of the goods, I was accused of lying once again, saying that all the papers were presented, and roughly speaking, they sent me away. So, the company SLC Mobility does not care about its customers at all. I do not recommend this company to anyone. Update: The seller once again tries to prove that there should be instructions with the batteries, but they were not in any of the packages, and I ordered them 3 times in a year and a half. Probably, if the batteries were of high quality, they would last longer than 3-4 months. Of course, it is much easier for the seller to accuse the buyer of improper use than to admit the fact that he sells outright rubbish. I carefully studied all the positive reviews and came to the conclusion that buyers mainly write reviews immediately upon receiving the goods and evaluate the delivery time, and not the quality of the goods, which cannot be assessed immediately, it takes time to understand how high-quality the goods you were sent are. My initial review of the company remains the same, I just added a few details. I hope that my experience will be useful for buyers, and I wish the seller to test the quality of his products on himself.

I ordered the battery's that I needed for my rascal frontier scooter and I had them within 48hours. I would recommend to anyone who wants to buy batteries for their mobility scooter.

Helpful advice on matching a battery to my needs (replacement for a mobility scooter). Fitted perfectly and was an upgrade to the original. Delivery was prompt.

Used SLK before never had any problems with there batteries and delivery service would definitely recommend them for there service thanks SLK