We love the glasses we purchased here for my 7 year old daughter. These glasses are top quality and beautiful. They fit my 7 year old face perfectly. She loves the style and color. The customer ser... Toon meer
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Lees wat reviewers zeggen
I took a chance with my new Parker-r glasses and so glad I did! I was pleasantly surprised by the quality and the prescription matched to a t! I also cannot complain about the price point as well! I w... Toon meer
You can't beat the price and convince! However I found changing lenses a bit awkward and fearful of breaking the frame. It's also impossible to change the frame without getting finger prints everywhe... Toon meer
You get what you pay for. I was disappointed that I didn’t like the frames I ordered or the exchange pair. My first pair I bought there was good so I tried the store again. The lenses were made sp... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Sllac offers a variety of both high-quality designer and daily use with a wide-range of styles starting from $6 with full lens options.After we cut off a lot middle chanins, you can get favorite glasses with 30% of costco's price. If shopping by mistake, you can get free exchange or free return in 14 days without any reason, including full refund option. If there is quality issue in Sllac lenses , we not only offer free exchange, also offer one more price compensation for you. From the comfort of home, buying glasses online has never been so easier. With our virtual try on technology, simple navigation and risk-free policy, your new glasses are a click away. And the best part — that moment the glasses arrive at your doorstep! We are expert in eyeglasses, optician field, we will try our best satisfy your needs, as a new brand online, we will appreciate if you can share your buying experience. You are also welcome to contact us if you have any suggestions or special requirements. Sllac is available both online and offline to anyone anytime.
Contactgegevens
10829 Central Ave. S, 91733, El Monte, Verenigde Staten
- 831-888-0086
- service@sllac.com
- sllac.com
4,1
Goed
411 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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I made contact With Sllac regarding my…
I made contact With Sllac regarding my purchase. The responses are made within seconds. I was sad that my i£didnt have my glasses for
my birthday. They apologized and refunded my shipping and handling. Received my glasses. I am happy.
11 november 2022
Review zonder uitnodiging
Antwoord van SLLAC
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Nice glasses
Glasses were as I expected and look great on my son. One nosepad was broken but it came with 2 extras (along with tiny screwdriver and extra screws) so no problem.
6 oktober 2022
Antwoord van SLLAC
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Glasses arrived in a Manila envelope…
Glasses arrived in a Manila envelope with both cases cracked. Definitely not happy about the packaging
1 november 2022
Review zonder uitnodiging
Antwoord van SLLAC
We are very sorry about this. You can always contact our customer service and we will resend it for you.
Antwoord van SLLAC
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
I have made 4 orders from SLLAC and…
I have made 4 orders from SLLAC and each order was exceptional. Virtual try on allows you to see how they will look on your face.
Bang for your buck. Amazing discounts. 2 week turn around. I have so many glasses. I can wear a different pair for 2 weeks.
Highly recommended.
20 maart 2022
Review zonder uitnodiging
Antwoord van SLLAC
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Satisfied with the service I received.
26 augustus 2022
Antwoord van SLLAC
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Recieved wrong prescription
I received the frame I ordered. But my prescription has to be wrong that they sent. I can not see out of them at all. I'm very disappointed. I was really looking forward to them. I'm hoping they will fix the issue or refund my money!
24 september 2022
Review zonder uitnodiging
Antwoord van SLLAC
Thank you for your review. We are sorry to hear that you are not able to see with the glasses. We understand how frustrating this must be. Please reach out to us via email at service@sllac.com or via chat on our social media with your order number and more information about what happened so we can assist you.
Easy to order and great service
Easy to order, ship time is as expected. Customer service is stellar, my first order and my glasses arrived with crinkling/scratches (due to intense heat wave), and they replaced the order with no hassle at all, and seemed to have expedited the shipping. Very stoked, love the glasses and sunglasses I got.
23 september 2022
Review zonder uitnodiging
Antwoord van SLLAC
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Stylish frames at 10% others charge
I got the latest style frames at less than 10% of the cost of my matching old ones. The lenses are seamless. Shipping takes a while as disclosed on the site. Sllac has a new permanent client.
5 juli 2022
Antwoord van SLLAC
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
So far so good
Nothing but good experiences so far with this company. My original order arrived faster than expected and everything was up to spec. I wasn’t happy with the tint (no fault of the company) and reached out via email about exchanging my glasses. They responded promptly and informed me how to exchange for store credit. After shipping back the glasses they added the store credit to my account right away. I was skeptical at first about ordering from this company but so far their products and service have been A1. Will keep you posted on how the exchanges turn out but so far will def be recommending this company to friends and family.
12 september 2022
Review zonder uitnodiging
Antwoord van SLLAC
Thank you for shopping with SllacEyewear! Your comments are important to our small business. Any questions or further assistance, please feel free to let us know.
OVERCHARGED $15.00 DUE REFUND
With "save30" CODE THE TOTAL ORDER SHOULD HAVE CHARGES ?114.59 MY SALES ORDER SHOWS A 15.00 AND 20.95 CREDIT BUT THE MATH DOESN'T ADD CORRECTLY AND YOUR INVOICE COMES UP WITH AN EXTRA $15 CHARGE TO MY ORDER AND CARD!
9 september 2022
Review zonder uitnodiging
Antwoord van SLLAC
Hi, there, sorry for making you confused. Regarding your order, the total amount should be $144.59(items)+$5.95(shipping)-$5.95(free shipping on $69)-$15(save30 code)=$129.59 as stated in your order confirmation email. There's no extra charges about $15.00 and $20.95; if you have any questions about that, please reply to our email and send us a screenshot about the invoice, and we'll handle it for you.
Did not get free shipping or 50% off
5 september 2022
Review zonder uitnodiging
Antwoord van SLLAC
We apologise for the inconvenience. If you have an unpaid order or do not meet our code rules, the discount may fail. Feel free to contact our customer service for the exact reason and we will recommend the latest discount for you.
I needed a difficult prescription
I needed a difficult prescription, with slightly more prism correction than the website would allow, so I included a note to indicate this. I was quickly contacted and sent a picture of the prescription. When the glasses came, there wasn't enough prism, I had vertical double-vision. SLLAC was slow to accept this, insisting that the glasses had been properly prepared. Finally, I was allowed to send them back for a refund. I contacted SLLAC about a month later, asking if they could enter the prescription from the picture into my records, and they responded that they could not make lenses for my prescription. The $10 credit they gave on my account is of no use.
5 september 2022
Antwoord van SLLAC
We are sorry that our website currently only supports prism up to 5. Please feel free to contact our customer service if you have any questions.
The glasses looked cheap in person.
16 augustus 2022
Antwoord van SLLAC
We are sorry that we were not able to satisfy you. If you would like to return or exchange your item you are welcome to contact our customer service.
Cute cheap glasses
Cute cheap glasses! Rx turned out great even on progressive lenses. Use a free app to get your pd number. Worked great
13 augustus 2022
Antwoord van SLLAC
Thank you for shopping with SllacEyewear!
My glasses have the wrong rx in the right lense
My glasses have the wrong rx in the right lense and I have sent 3 emails and I haven't heard from anyone so I paid for something I can't wear and money is tight for everyone..
15 juli 2022
Antwoord van SLLAC
We are sorry to reply to you so late. Our customer service has taken care of your issue for you.
I wouldn’t even give you one star
I wouldn’t even give you one star. Bad experience the first time they gave me $20 credit to try them again and give them a second chance so I did and it was just as horrible poor quality horrible customer service they do nothing but lie and make excuses never will I use them again
5 juli 2022
Antwoord van SLLAC
Thank you for your review. I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. We understand how anxious while waiting for the package especially when the shipping info doesn't update in time. We've contacted the USPS and the newest update showed the package delivered on Jul 2nd. We'll not make any excuses for this and the USPS tracking number is traceable at anyplace at anytime. If you have any questions or need further help, please contact our customer service via service@sllac.com.
Still haven’t received my glasses all…
Still haven’t received my glasses all they do is lie and make excuses and give you attitude filing a better business complaint
2 juli 2022
Review zonder uitnodiging
Antwoord van SLLAC
Sorry for the inconvenience this brought to you, we understand how anxious while waiting for the package especially when the shipping info doesn't update in time. We've contacted the USPS and the newest update showed the package delivered on Jul 2nd. If you have any questions or need further help, please contact our customer service via service@sllac.com.
The frames are well made
The frames are well made; yet the lenses are thick and stick out a bit. But they are quite beautiful. Overall I would say their great quality.
18 juni 2022
Review zonder uitnodiging
Antwoord van SLLAC
Thank you for shopping with SllacEyewear! If you are not satisfied with your lenses, you can get in touch with us and our customer service can replace them for you. Our email service@sllac.com
will order again
easy to return (was my mistake) and got my credit to purchase new glasses right away.
16 juni 2022
Antwoord van SLLAC
Thank you for shopping with SllacEyewear!
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