Sloomy.co.uk Reviews 

I'm very disappointed with their bed assembly service and customer care. I was looking forward to our new bed being delivered and assembled. The two people that were sent to deliver and assemble the bed refused to take the bed to our room, as they said it was impossible to get it up the stairs, however, they made NO effort to even try. My partner ended up taking it to our bedroom and assembling the bed. There were no instructions on how to assemble the bed with it and the support team were extremely disappointing!

DO NOT ORDER FROM SLOOMY! SAVE YOUR MONEY! ABSOLUTELY AWFUL SHODDY GOODS AND CUSTOMER SERVICE EVEN WORSE. UNFORTUNATELY I THOUGHT I WAS ORDERING FROM DEBENHAMS BUT THE BED WAS ACTUALLY COMING FROM SLOOMY. YESTERDAY I HAD THE 4TH, YEP 4TH EXCHANGE FOR FAULTY BED! EVERY DELIVERY THE BED HAS BEEN FAULTY. 1ST DELIVERY HEADBOARD DIDNT ATTACH TO BED, NO THREAD TO CONNECT BOARD TO BASE AND 1 DRAWER BROKEN. 2ND DELIVERY HALF A BED BASE DELIVERED ( THE WRONG HALF) SAME AGAIN ON 3RD DELIVERY PLUS NAILS PROTRUDING THROUGH BEDBASE. 4TH DELIVERY WRONG BASE SENT AGAIN PLUS DRAWERS NOT ON SAME SIDE ( LEFT AS ORDERED) 1 DRAWER ON EACH SIDE. MANAGER ADVISED ME TO FLIP BASE WHICH WOULD MEAN 4 VISIBLE HOLES IN MATERIAL OF FOOT END OF BED WHERE PREVIOUS HEADBOARD HAD BEEN PLUS HINGE TO ATTACH BOTH BASES WOULD BE AT SEPERATE ENDS SO WOULD NOT ALLOW BED BASES TO BE CONNECTED! MANAGER THOUGHT THIS WAS AN ACCEPTABLE SOLUTION TO A BRAND NEW BED. MANAGER CONTINUOUSLY SPOKE OVER ME, INTERRUPTED ME AND WAS BLATANTLY RUDE. I SAID I WOULD BE EMAILING CHAIRMAN OF DEBENHAMS TO WHICJ HE SAID ' I HEAR THAT EVERYDAY' OBVIOUSY HE HAS DAILY COMPLAINTS THEN. SAID HE HAD WORKED WITH DEBENHAMS FOR 6MONTHS AND HAS HAD TEA WITH THE CHAIRMAN... WOO HOO LOL👏 👏 👏 I MUST HAVE SENT 20 EMAILS, PLUS BEING DISABLED HAVE HAD TO PAY FOR MY BEDROOM FURNITURE TO BE MOVED IN/OUT OF ROOM ON 4 OCCASSIONS. THIS COMPANY IS A DISGRACE. I AM LIASING WITH DEBENHAMS AND TAKING THIS COMPANY TO SMALL CLAIMS COURT IF NECESSARY.

* AFTER EMAILING CEO'S OF DEBENHAMS I WAS ISSUED FULL REFUND AND TOLD TO KEEP OR RECYCLE THE BED*

Ordered a bed, was told 3-7 days for dispatch which to be honest I didn’t expect to happen but I ordered on Saturday night and bed was dispatched on the Thursday. Living in the highlands I expected a delayed delivery but no - they used a courier BJS who messaged me and kept me up to date and the bed was delivered today Wednesday. So less that 2 weeks from placing order is pretty impressive for where I live especially. The bed is gorgeous and feels like great quality we are really pleased and will defo recommend and use again 👍🏻

Ordered two weeks ago, initially very responsive and agreed they could deliver to my postcode on Tuesday or Friday. Once spent my money it’s been poor. Firstly, can’t do Tuesday as can isn’t available, agreed to Friday. Arranged for my mum to get a taxi over to sit in as I have to work. Thursday evening told no van again, and rearranged for Saturday. Now Friday evening and haven’t heard a thing, no answer on the phone, no response to emails or texts!!

I ordered a bed for a charity company as a gift and accidently ordered the incorrect bed size and contacted Sloomy requesting to have the order cancelled, this took a long time to resolve.. Don't be fooled by the positive feedback, it seems like all the positive review are the staff that work for Sloomy, i searched Sloomy company house and one of the person leaving positive review Umar Bostan is the company director for SLOOMY ! surly trustpilot should not allow this to happen ! i did a little more digging into the registered address on Sloomy company house and found that there are multiple companies registered to the same address and one of the directors for that company have also left positive review for SLOOMY... this tells me something is not quit rite and they are hiding something...this not a good business practice, i do not even think they are manufactures the claim to be.. please avoid at SLOOMY at all cost.

A warning for anyone considering ordering from this company…

Purchased a super King divan bed with four drawers on a Friday was contacted on the Monday and delivery arranged for the following Saturday. The Friday before delivery was contacted at about 9 o’clock at night to be informed that the delivery could not go ahead as scheduled the following day due to an unforeseen delay.
Was then contacted the following Monday and advised that we could book in for a new delivery slot. We chose to have it delivered as soon as possible which was the next day Tuesday. That same evening was contacted by the delivery driver who explained that he would need to deliver as early as possible because our address was “out of the way” he wanted to get our bed delivered as early as possible. He said that this meant he would need to deliver before 5:30 am!!

This seemed a bit of a joke considering we’ve just had our delivery delayed and to now be told we would need to be up at the crack of Dawn to accept the bed delivery. Arranged with him to be at the house for 5:15 am the next day. Message the day of delivery to advise we were at the house waiting for him. He then responded advising he would then be there at 6 am?! So then we had to sit around twiddling thumbs for 45 minutes as you can imagine we was not best pleased.

Delivery driver then arrived at 6 am delivered the bed as there was only one person there my partner had to essentially lift and carry the bed himself into the house. Granted, we have not paid for installation service but it felt like a bit of a dump and run situation.

Thankfully we checked the bed and all was in order. It was exactly as we’d ordered it. The only issue was there was a slight tear in the packaging which meant dirt and water had got onto one corner of the bed. Luckily it can be hidden. The quality of the bed itself overall is satisfactory, the colour is lovely and the headboard is a beautiful design. The drawers however are a bit iffy. They’re quite loose and don’t seem to want to close properly but given the price of the bed I suppose we can’t complain and don’t think it’s worth the effort.

My advice to anybody considering ordering from Sloomy just be wary that they do use a third-party delivery service/courier and they are quite frankly the most unprofessional individuals that we’ve come across. Contacting out of hours and delivering outside of the normal expected delivery times. Communication in relation to the delay of the bed delivery was non-existent. We didn’t receive an explanation or was given any reasoning as to why the bed was never delivered when it was scheduled.

Definitely wouldn’t order from this company again we’re grateful that we’ve got our bed now and that the bed itself is in order but the service and the journey that it took to actually get the bed was just such a poor service.

DO NOT ORDER FROM THIS COMPANY!!!

Only half of the divan was delivered and a mattress brought instead. What I can do with a mattress with half a divan is beyond me! When the headboard was taken into my NEW BUILD HOUSE, my wall was chipped. I felt that I couldn’t complain at the time because I’m a single woman and was on my own, in my house with two men.
Other part of the bed was delivered today (a week later) and was not assembled, despite paying for assembly initially. Company said “as a gesture of goodwill they would refund the assembly”. GOOD WILL? The service was not completed.
As of tonight, I have a bed that still cannot be built because I do not have enough feet or attachments for the headboard.
Do not waste your money. Order from a local shop.
Will never order from this company again.
0/10 DO NOT RECOMMEND

The delivery drivers for Sloomy are amazing. So considerate of customers and go of their way to help. They really helped me out in a tight spot when I made a mistake with a delivery address. Thanks Ahsan for being so kind.

Wrong colour both of double bed😔
We are very disappointed for my first order.

I purchased a bed from this company on 10th February the bed was not fit for purpose as the drawers would not close properly and the screws would not tighten on the headboard, I asked for a replacement and was told it would be replaced on the Wednesday and they did not turn up, I then asked to return the bed and now 3 weeks later it is lying in my livingroom.

Very helpful and considerate staff. Amazing and good product. Quick and easy service. I’ve recommended sloomy to everyone I know.

I was skeptical at first but the quality for the price is unmatched!!
Reccomended all my family to purchase

Great beds and very great customer service, I’m really happy with my mattress Iv had back pain for 3 years and after a month of use I can really tell the difference. Highly recommended!!

Great company, Kas was really helpful!!
Would definitely recommend

Excellent bed, bought 2 for my kids and excellent delivery service!! Highly reccomended!