Smart Reviews 74

Useless customer support, scammy practices, offers 5G connection with speed slower than 3G, and the unhelpful customer support made it worse, I asked why do I have slower speed than 3G yet I’m signal is 5G on full bar, the response they gave me is just a Elaborate google search explanation about signal and speed, but doesn’t address the issue at all, they asked me for my area to check if it’s covered by 5G which I already know it does cuz I already using 5G my question was why the heck is the signal 5G yet my connection speed was less than 3G, they just kept going on circle without solving the issue, then they just hanged up on me without resolving it.

Absolutely worthless cell phone data provider. Full bars of 4g yet no internet access or snail speed slow...it's pathetic. Also text messages and calls don't go through most of the time. I live in the middle of the second largest city in phillipines and get no internet coverage.

Your's are so slow, I should have bought and use globe instead.

Absolute worst internet service provider of all time. I live in the heart of Makati. Literally, in the middle of millions of people. Not in 'remote areas' like SMART would want you to believe. Just loading a Google search engine, like most people do 20-100 times a day, can take a minute or two.
The CEO of this company should be fired. The CTO should be banned from ever holding another IT position for life, and fired.

Data is connection so slow. What a waste of money.

Smarty is a joke ,turning off the network for a whole day , unreliable company. Switching over to good old EE which never lets you down.

Smart Network is still down in my area matingkis talavera Munoz but they will not acknowledge it or even attempt to fix it. Poor service. Go to different network provider, don't waste your money.

Absolute rubbish. I would not use Smart. They have charged me a fortune even you dont use the phone. Zero mobile data used, zero calls and yet even through I'm paying for a plan ( and an expensive on at that) they demand more payment. They dont explain why, they just ask for more payment. Why? what for? I would recomend using Globe, they are a proper supplier.

Bro this internet should improve it really sucks like i bought an unli data but then i cant even use a single data in it cause its so slow and losing signal pls smart improve, u are like scamming peoples money
I hate this internet

really bad, can't get anything done and slow net. there is supposed to be a bit higher network in my place but it keeps on losing network. sometimes it messages me that "the network in my area has been fixed"... something like this but the networks still the same

Abysmal...broadband speed atrocious..they seem to have reduced the speed on my subscription renewal to all data. Don't waste your money.

I purchased a tourist eSIM from Smart for PHP 599, which was supposed to be delivered via email as a QR code within 24 hours. It has now been 6 days, and I still have not received the eSIM or any communication from Smart despite multiple follow-ups.

I have contacted Smart 7 times, spending a total of around 3 hours on calls with their customer service team. Every time, I was told the issue had been escalated and that I would receive the QR code or a response via email within 24 hours, but I never received anything. I even spoke to supervisors who kept repeating that they couldn’t do anything except escalate the issue. This lack of accountability and failure to deliver the product is extremely frustrating.

Despite repeated assurances and my patience in waiting, Smart has failed to provide the service I paid for or even basic updates about my case. I strongly urge others to think twice before purchasing from them. Their customer service is unreliable, and they seem unable or unwilling to resolve even straightforward issues.

ALWAYS TURNING OFF MY DATA WHILE PLAYING MOBILE LEGENDS, IT SHOULD BE CALLED "DUMBASS" INSTEAD OF SMART

The internet is so slow, they're just money hungry company, the unli data is good but the internet is bad. Quantity is not better than quality. If i could rate it 0 i already would have did 0/5

Bought a prepaid eSIM, they never sent the QR code and it's impossible to talk to someone on their site, Facebook, Twitter.

Literally a scam.

I don't like their services imbis na affordable yung mga bagay tinaasan lang presyo tulad ng unli data offer nila. Ang ganda pa non dati kasi nag avail talaga is yung pang 90 days which is dati 1299 then naging 1459 tapos ngayon 1949? Grabe smart ha. Mas gugustuhin ko nalang peso wifi nito. Yun kasi halos 2k na pangbili nalang ng bigas. Mabusog ka sana smart. Sana masaya pasko mo ta*na mo.

Bunch of clowns. Wasted a lot of my time trying to just get a simple SIM to work. How this company even runs is beyond me. Bought a SIM and trying to register it is a nightmare.

Nice one smart i subscribe to unlimited talk and text international for 45 days and is still charging me a fortune. Very disappointed

Purchased a Smart Gigaroam plan from the Smart App before I left for Japan, it worked. That plan expired so I bought another one while in Japan through the Gigaroam website accessed through the link from their txts the same day/afternoon - this is the same plan but cheaper by P300. This one didn’t work. Customer Service Chats were useless - in one session, the agent told me to try and use other ‘partner’ networks. I said I thought it only worked on one specific network,,she said try anyway. I did and got cut off from the chat. Inept and useless, not just an inconvenience when you’re out of the country.

I'm currently in pangasinan. Slow, interrupted and sometimes no signal at all. No notification or what so ever. I'm planning to switch to globe. It's almost 2 yrs and they never get better