Easy to order . Arrived promptly and very well packaged so box arrived in pristine condition. I would have liked to see a proof of the box after personalisation before submitting order. Also the stree... Toon meer
Bedrijf heeft geantwoord
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Great product, works well and we have one now at our holiday let as well. Good service with no hassle from the company, delivered as expected. Its always nice to find that when you re order something... Toon meer
Bedrijf heeft geantwoord
Just fitted it today. Great product and sturdy. Worth the money and we got a discount code 5%. Should save on parcel theft now and piece of mind our packages are safe while we are out. Fully assembled... Toon meer
Bedrijf heeft geantwoord
We went for the large parcel box which has so far been spot on for our needs. Its well built and high quality. The paintwork looks to be very duarble. Installation straight forward too. The bespoke na... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over Smart Parcel Box®
Geschreven door het bedrijf
Installed in over 100,000 homes and businesses, Smart Parcel Box® has quickly become the UK’s leading delivery box solution. Established in 2015 and designed in the UK, our wide range includes an exclusive collection of secure delivery boxes suitable for all needs in a choice of colours, sizes and styles. Smart Parcel Box® is brought to you by Homescapes, a leading and well-respected British online retailer of top-quality homeware.
Our committed team of engineers and designers works to create the best and most secure boxes on the market. Browse the largest selection of parcel boxes and stay ahead of delivery industry changes - whilst always considering design and functionality - with Smart Parcel Box® .
Smart Parcel Box® owners are supported by a dedicated customer care team based in the UK to help with any queries.
Tried & Tested for Reliability
- Over 100,000 installations for homes and businesses.
- Installed in more than 500 cities across over 10 countries.
- More than 98% positive feedback across various platforms.
- Dedicated UK Customer Service Team – Email, Chat & Telephone Support.
- Shipped direct from our UK-based distribution centre.
- Over 3 million households enjoy Homescapes (our parent company) products in the UK.
Smart Parcel Box
Geschreven door het bedrijf
- Easy and Secure Deliveries
- Enjoy more freedom with Smart Parcel Box. Couriers scan the unique barcode as proof of delivery. Built with strong galvanised steel. Secure, tamper-resistant delivery chute. Holding compartment is accessible only with your unique key. Arrives fully assembled and easy to install.
- Expertly Engineered
- An exclusive collection of 5 variations, expertly designed. Powder coated to a high specification in 7 colours. Ensuring your parcel box complements your property.
- 3-Year Warranty
- We provide a three year warranty for any manufacturing defect, and for the performance of the powder coating against rust.
- Dedicated Customer Care - Phone-Chat-Email
- For any questions or queries about products or orders, get in touch with our friendly customer care team. Contact us via email, phone or website chat.
- Free Delivery
- We are pleased to offer free standard UK delivery by courier for all orders. Over 95% of orders are dispatched the same day the order is placed.
The Smart Parcel Box Commitment
The UK’s Leading Delivery Box Solution
Our Mission
We work to engineer solutions for the public’s worries about missing parcels and failed deliveries. At Smart Parcel Box we craft top-quality products and deliver quickly, with an impeccably polite service, at a very reasonable price.
Our Commitment
- To provide customers with the best quality parcel boxes, manufactured to the highest ethical standards.
- To pioneer industry-leading innovations in home delivery.
- To provide accessible and friendly UK-based customer care and telephone support.
All products are in stock and dispatched from our Midlands-based distribution centre. Over 98% of orders received are shipped out within one working day. We only use reliable delivery partners for a quick, safe and efficient delivery.
Should you happen to want to return your parcel box, the process is quick and hassle-free. As soon as your return is received, refunds are processed quickly. Details of how to return your parcel box can be found within your delivery and on our website.
Contactgegevens
Units 12-14 Waterfall Lane Trading Estate, B64 6PU, Cradley Heath, Verenigd Koninkrijk
- 0121 368 0051
- support@smartparcelbox.com
- smartparcelbox.co.uk
4,6
Uitstekend
1K reviews
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Antwoord van Smart Parcel Box®
Hello Jen,
We're happy to hear that you find our item a good value.
Thank you for your positive feedback!
Smart Parcel Box Customer Care
Keys do not work, 6 of them too
The box arrived quite promptly but the keys provided do not work, so is useless until replaced.
27 oktober 2025
Review zonder uitnodiging
Antwoord van Smart Parcel Box®
Hello,
Thank you for your review.
Firstly, please do accept our utmost apologies for the mistake. We send very large quantities of these SPB's without any issues, so can only put this down to a genuine unintentional error at the factory. We understand that you have been in contact with our CC team since leaving this feedback, and the matter is being resolved.
We do hope this occurrence will not put you off ordering with us in the future.
Smart Parcel Box Customer Care
Good quality and delivery plus product…
Good quality and delivery plus product appreciated by delivery staff.vgvx
17 oktober 2025
Antwoord van Smart Parcel Box®
Hello Thomas,
We're happy to hear that you found our product to be of good quality and that delivery was satisfactory.
We appreciate your positive feedback and thank you for sharing.
Smart Parcel Box Customer Care
Smart Parcel Box® Personalised Extra Large
Bought: Smart Parcel Box® Personalised Extra Large
This item came fairly quickly and I immediately cemented it into its place. It proved its worth next day for the arrival of our first parcel. Be aware that the number and street name (Personalised) are stickers but at least it is all done for you. It is probably useful to buy a bigger parcelbox so that most parcels can be delivered this way.
9 oktober 2025
Antwoord van Smart Parcel Box®
Hello,
We're happy to hear that the parcel box arrived quickly and proved useful right away!
We appreciate your feedback regarding the personalised details and the suggestion of opting for a larger size. Thank you for sharing your experience.
Smart Parcel Box Customer Care
Decent quality parcel/mail box
Arrived quickly, seems decent quality. Comes with decent wall fixings for a solid wall.
20 oktober 2025
Antwoord van Smart Parcel Box®
Hello Richard,
We're happy to hear that your order arrived quickly and that you find the quality to be good.
We appreciate your feedback regarding the wall fixings!
Smart Parcel Box Customer Care
Antwoord van Smart Parcel Box®
Hello James,
We're glad you enjoyed your experience.
Thank you for recommending us; we appreciate it!
Smart Parcel Box Customer Care
Poor service
Customer Service is sub-standard. I asked for an update on delivery. I was sent a generic response by someone (name removed at their request), who didn’t bother to check whether my order had been despatched and said I would receive a dispatch notification.
In the meantime I received a DPD notification to say my order would be delivered today.
I asked the person (who doesn’t want their name here) if that was the case and he said there would be an email “somewhere in your inbox”. There was not.
The person (who’s name I had to remove) is a bit rude and clearly bored.
25 oktober 2025
Review zonder uitnodiging
Antwoord van Smart Parcel Box®
Hello Darryl,
We're happy to hear that your Smart Parcel Box arrived on time!
Thank you for your positive feedback; we appreciate it.
Smart Parcel Box Customer Care
Antwoord van Smart Parcel Box®
Hello Simon,
We're happy to hear that you had a good experience with our rapid delivery and service.
Thank you for your positive feedback; we appreciate it.
Smart Parcel Box Customer Care
Fab post and parcel box!
29 september 2025
Antwoord van Smart Parcel Box®
Hello Mrs R,
We appreciate you sharing your thoughts on the parcel box!
We are happy you like it.
Smart Parcel Box Customer Care
Parcel Box
Delighted with Smart Parcel box. Super fast delivery. A sturdy box, looks great and fits fantastically well into its space! A great addition to a new front door. Would definitely recommend.
9 oktober 2025
Antwoord van Smart Parcel Box®
Hello Anne,
We're happy to hear that you're delighted with your Smart Parcel Box!
It's great to know the delivery was fast, the box is sturdy, looks great, and fits well. We appreciate your recommendation and thank you for your positive feedback.
Smart Parcel Box Customer Care
Well made box
Well made, sturdy parcel box. Easy to put up and looks good. Would have been good to have a separate slot for letters, as opening the parcel slot lets the rain in. Other than that I’m very pleased with it.
22 september 2025
Antwoord van Smart Parcel Box®
Hello,
We're happy to hear that you're pleased with the parcel box's quality, sturdiness, and appearance.
We appreciate your feedback regarding a separate letter slot and will consider this for future improvements. Thank you!
Smart Parcel Box Customer Care
Excellent product
Delivered so quickly and I was kept in the loop re my order. Great price too.
3 oktober 2025
Antwoord van Smart Parcel Box®
Hello Brenda,
We're happy to hear that you received your order quickly and that you were well-informed about its progress.
We appreciate your positive feedback regarding the price.
Smart Parcel Box Customer Care
Highly Recommended: Secure, Modern, and Dog-Proof Parcel Solution
I am extremely happy with my purchase of the Smart Parcel Box. The delivery was fast, and the product itself is clearly a quality item and very well made. It looks modern in black and fits nicely right by our door.
This box has completely transformed how we receive packages—we’ll never miss a delivery, and it’s especially great because it stops our dog from getting her teeth into the mail! Even our postman seemed happy and excited to use it right away.
I chose to floor fix the box to a concrete pad foundation. My only minor issue was the installation: getting all four anchor bolts perfectly aligned and installed wasn't easy (I only managed to get three in, which is probably down to my own lack of DIY skill!). However, with a few packing shims, I was able to secure it sturdily and straight where it sits.
Overall, this product is fantastic for convenience and security. Highly recommend this Smart Parcel Box to anyone tired of missed deliveries
17 september 2025
Antwoord van Smart Parcel Box®
Hello Richard,
We're happy to hear you're extremely satisfied with your Smart Parcel Box!
We appreciate your positive feedback on the fast delivery, quality, and modern look. It's great to know it has transformed your package receiving experience and protects your mail. We acknowledge your comments regarding the anchor bolt alignment during installation. Thank you for recommending our product!
Smart Parcel Box Customer Care
Superb quality postbox
Superb quality postbox, in a great deep red colour. Robustly made but light enough to easily install by one person. Ordering process was simple and the product arrived very quickly, and well packaged. Good instructions and there's a video on-line as well Has been used to great effect by Royal Mail as well as all types of couriers, including Amazon, since installation. Easy to identify if the courier takes a picture (as they often do) for POD. And I like the letter box feature in addition to the separate parcel segment, so the postie doesn't have to open the big door if s/he just has letter-sized post. Had lots of positive comments from visitors to the house about how good it looks.
6 augustus 2025
Antwoord van Smart Parcel Box®
Hello,
We're happy to hear that you are satisfied with the SPB's quality, colour, and ease of installation.
It's great to know Royal Mail and other couriers can easily use it. We appreciate your positive comments on its design and functionality.
Thank you for your feedback.
Smart Parcel Box Customer Care
Excellent product
Excellent product, easy to install and sturdy. Good parcel capacity as well purchased the Extra large.
17 september 2025
Antwoord van Smart Parcel Box®
We're happy to hear that the Smart Parcel Box was easy to install and sturdy! We appreciate your positive feedback.
Smart Parcel Box Customer Care
Order arrived on time
Order arrived on time
Simple to instal
If only delivery drivers would all use it!
26 augustus 2025
Antwoord van Smart Parcel Box®
Hello Dick,
Thank you for your review.
It is great to hear that you are pleased with the efficient service from Smart Parcel Box.
Thanks again for your review, and we look forward to future contact with you.
Smart Parcel Box Support
Delivered in perfect condition
Delivered in perfect condition. It’s a joy for the post and parcels not to be soaked when it rains.
29 augustus 2025
Antwoord van Smart Parcel Box®
Hello Richard,
We're happy to hear that your delivery arrived in perfect condition!
It's great knowing your post and parcels are now protected from the rain.
Thank you for your feedback.
Smart Parcel Box Support
Quick delivery and a great product
Quick delivery and a great product.
Fitted in an ornate gate post
8 september 2025
Antwoord van Smart Parcel Box®
Hello Adrian,
Thank you for your kind comments.
We are very pleased to hear that you are happy with your new Smart Parcel Box.
We hope to hear from you again soon!
Smart Parcel Box Support
Seamless ordering process
Seamless ordering process, delivery was as per order & the parcel box is of excellent quality, more importantly now got the piece of mind that our parcels are safe & secure.
27 augustus 2025
Antwoord van Smart Parcel Box®
Hello Chris,
We're happy to hear that you found the ordering process seamless and the delivery satisfactory.
It's great to know the parcel box provides you with security and peace of mind. Thank you for your positive feedback!
Smart Parcel Box Support
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