Smiths Of Harrogate Reviews 

What a pleasure to deal again with this company which adheres to old fashioned standards of quality and excellent customer service provided by a team of friendly and knowledgeable staff from the moment you step through the door. No pressurized selling or marketing techniques here, just personalised help and advice when needed until decisions about your purchase/s are reached, followed by clear post-sales communication. If only more companies and businesses could follow their example.

Brilliant customer service! Friendly, helpful, nothing too much trouble, made buying my new furniture a total pleasure. Plus very well priced furniture and competitive. Thank you to Paul who responded to my very many messages and requests in such a friendly way. And for the assistance in getting it delivered! I am delighted to join the many customers from Smith’s of Harrogate!

Helpful, friendly staff, who approached us to see if we needed assistance, and then gave us time to browse the store, without feeling pressured. On hand when we needed clarification of colours and sizes and when we wanted to purchase something. Clean store, furniture well spaced for browsing. Quality furniture.

We visited Smiths today 27 November 2025. We were greeted by and served by Christopher who was extremely helpful. He covered all aspects of a three piece suite ensuring we were aware of sizes and materials. We ordered one following our discussion. Smiths have a very large selection to choose from. We had visited other retailers but none compared to the excellence of Smiths.

We spoke with Christopher regarding purchasing a leather chair. We were delighted with how friendly and knowledgeable he was with great attention to detail. He went out of his way to gain the information we needed.
We had no hesitation in placing an order with him.

Absolutely blown away with my new sofa !!
I chose the Ercol Forli chaise in Moss green and it’s come better than I anticipated . It’s class and the quality is superb.
The staff at Smiths of Harrowgate helped me when I changed my mind with the colour last minute and I am so grateful to them for sorting this.
Going forward, my family and I will not be buying furniture anywhere else
Thankyou so much guys.
Shout out to Graeme and Christopher -thanks for your patience 😊😁

Beautiful showroom and very helpful and knowledgeable staff. Such a great experience. I travelled all the way from Cumbria to Harrogate to see a specific piece of furniture and was not disappointed!

We visited Smiths furniture store yesterday and from the start we had a very friendly and positive experience. Paul took the time to explain everything about the furniture that we were interested in.We are now looking forward to our new furniture being delivered. All in all a very nice shop. Many thanks Joy and Mick.

High standards all round - excellent products and excellent service.

This is such a lovely shop. John was very patient and let us look at all the beds with no pressurised sales which we liked. The prices were clearly marked and we chose one which was comfortable for us within our budget. We liked that there was a good choice of beds with natural fillings which we were looking for. Thank you.

Justine’s customer service has been excellent.
As we live quite a distance from the store she really went the extra mile photographing fabric to help us make the right decision.
Her attention to detail, help in confirming our order and very friendly and prompt service by phone and email are first class. We look forward to visiting the store to pick up our order.

We visited Smiths yesterday to view their range of riser recliners. John Chamberlain could not have been more helpful with his expertise and knowledge. We felt confident to order two chairs and are looking forward to their delivery. Overall a great experience. Thank you John.

Ease of finding product and ordering. Same day dispatch. Fantastic service.

I was greeted by Paul & he walked me through the process of buying a sofa He came over as very knowledgeable & honest.
The store is full of quality whatever you are looking for we soon found what we wanted that was easy and our new sofa was delivered yesterday improving on the estimated delivery time. The delivery team was like the store professional it was put together and set up for us in no time with all packaging collected up and taken away. My Wife and I are over the moon with our new sofa and a store that we will always visit first in the future.
S&A Wise
Harrogate

Phoned up to discuss the Lazyboy chair. Sales guy knew exactly what I wanted to know and was very helpful. This was the first time I had dealt with this company and my initial impressions were positive which was important as I had gone via their website- reassuring to speak to a human being and not AI slop.

I contacted Smiths of Harrogate by email looking for a Harrisson Spinks mattress, received a quote and what followed next was a highly professional order processing with all relevant paper work. The peak of the process was the way the warehouse team prepared the mattress for a long journey: the team put together a custom made long pallet 🥰👍, the mattress went into a cardboard box and a couple of layers of poly...it arrived more than safe on its destination. a massive thank you guys for showing your respect both for the product you sell as well as for the customer. it is a level of service that one expects from a shop selling mattresses from a producer who has been voted bed manufacturer of the year. thank you oliver & staff

Excellent customer interaction answered all questions throughly taking our needs into consideration. Bed manager Frank was very professional & knowledgeable. Excellent price & service not rushed at all. Would highly recommend this Company

Very friendly, helpful staff. Especially Graham and Justine.
Easy to order, just waiting for a delivery date…probably 2026 😊

Contacted Smiths by email as the furniture I wanted G plan 59 wasn't available in Glasgow. They promptly got back with a pleasant email from Paul Irwin. We went down to Harrogate this weekend for a visit and to try the furniture. All staff
there were great. No pushy nonsense just help when you wanted it.
We worked in the main with Paul to test and buy the furniture we fancied, visiting twice over the course of the weekend. He was
knowlegable, efficient and good company. Smiths really were worth
the trip. They are a family owned
company with genuine old style
professionalism at its heart which
seems all too absent thesedays. I'm
not an old fogey harking back to the good old days etc just someone who
appreciates knowledge, skill and
experience. I would recommend a
visit or checking out their website.
Everything there is quality. Harrogate
where they are located is a nice
place to meander around to check
out pleasant eateries and pubs so a
good trip for us all round.

Received my two new zip and link mattresses today
Two very pleasant and helpful men ,they even raised the head boards for us
Removed old mattresses
Will definitely recommend the company to my family and friends